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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,154 Reviews

1,154 Reviews of Herb Gordon Subaru - Service Center

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July 16, 2018

24k service Excellent customer service. Thorough explanation, loaner car great, time completed as promised, replacement of wiper blades and adding extra frion w More

by Janemo22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2018

Quick and easy I've been to this dealership for service twice now and both times have been an easy in and out experience even though I did not make an appointment. More

by Lindsey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2018 -

Herb Gordon Subaru responded

Hi Lindsey, thank you so much for your positive comments about Herb Gordon Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 12, 2018

Subaru Maintenance I bought my car at Herb Gordon Subaru and continue to bring it back for service because the entire team and staff go out of their way to be extremely More

by anne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2018 -

Herb Gordon Subaru responded

We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 11, 2018

Great place for service I did not buy my Subaru at Herb Gordon. I initially took it to another Subaru dealer for service, but was not happy. Found Herb Gordon Subaru and hav More

by Lisa G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Herrera
Jul 17, 2018 -

Herb Gordon Subaru responded

Hello, your wonderful feedback and rating mean a lot to us. We're looking forward to your next visit with us!

July 10, 2018

Great Service Department The Service Department always goes out of its way to get me in and out quickly and to save me money. Plus, they offer loaner cars and a comfortable wa More

by Serwidman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2018 -

Herb Gordon Subaru responded

Hello, we are very happy we could provide you with a positive experience! Until the next time we meet, take care!

July 10, 2018

Express Service My Express Service visit was a pleasant experience. The service rep was professional and courteous as always. The waiting area was comfortable. This d More

by MW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2018 -

Herb Gordon Subaru responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! We're looking forward to your next visit with us!

July 09, 2018

GREAT The nicest and most efficient service department. Communication was exemplary. Comfortable waiting area. I was offered complimentary drinks and snacks More

by Buddy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2018 -

Herb Gordon Subaru responded

Hi, thank you so much for your positive comments about Herb Gordon Subaru! We are always more than happy to assist you if anything else comes up. Take care!

July 07, 2018

Incredible customer service! Micheal was amazingly helpful, clear, and accommodating of my crazy travel schedule. Travel to a different state regularly and he made sure to have my More

by Jlmurrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2018 -

Herb Gordon Subaru responded

Thank you for the kind words and recommendation! We really appreciate your business! Safe travels!

July 06, 2018

Very helpful. All good so far since I bought a Forrester in 2015 and Cross Trek the next year. We plan on going back for all our car needs. Hopefully we won't nee More

by Wayne W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2018 -

Herb Gordon Subaru responded

Wayne, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Herb Gordon Subaru. We hope to see you soon!

July 06, 2018

Excellent service! Always happy to come to this dealership. Waiting area is comfortable and wi-fi is available. Their service department does an excellent job each time! More

by Happy Subaru Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2018 -

Herb Gordon Subaru responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to see you soon!

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