Herb Gordon Subaru - Service Center
Silver Spring, MD
1,154 Reviews of Herb Gordon Subaru - Service Center
24k service Excellent customer service. Thorough explanation, loaner car great, time completed as promised, replacement of wiper blades and adding extra frion w Excellent customer service. Thorough explanation, loaner car great, time completed as promised, replacement of wiper blades and adding extra frion was included as part of my maintenance agreement. I was very pleased. Would recommend this dealership to friends! More
Quick and easy I've been to this dealership for service twice now and both times have been an easy in and out experience even though I did not make an appointment. I've been to this dealership for service twice now and both times have been an easy in and out experience even though I did not make an appointment. More
Subaru Maintenance I bought my car at Herb Gordon Subaru and continue to bring it back for service because the entire team and staff go out of their way to be extremely I bought my car at Herb Gordon Subaru and continue to bring it back for service because the entire team and staff go out of their way to be extremely helpful and honest. The team has ensured that I don't get work done that is not needed, that all issues are resolved (to include riding around with me until they hear 'that weird knocking noise' too) and at a fair price even discounting when they go over the quote. Add to it the free loaner cars for service and there is no reason to go anywhere else. More
Great place for service I did not buy my Subaru at Herb Gordon. I initially took it to another Subaru dealer for service, but was not happy. Found Herb Gordon Subaru and hav I did not buy my Subaru at Herb Gordon. I initially took it to another Subaru dealer for service, but was not happy. Found Herb Gordon Subaru and have been coming for service ever since. Michael Goodman/Claudia Herrera listen to my concerns, let's me know my options and costs and my choice is what makes the service happen. On the rare occasion when something is not done right the first time, staff at Herb Gordon bend over backwards to make it right!! Great staff, great service. More
Great Service Department The Service Department always goes out of its way to get me in and out quickly and to save me money. Plus, they offer loaner cars and a comfortable wa The Service Department always goes out of its way to get me in and out quickly and to save me money. Plus, they offer loaner cars and a comfortable waiting area. More
Express Service My Express Service visit was a pleasant experience. The service rep was professional and courteous as always. The waiting area was comfortable. This d My Express Service visit was a pleasant experience. The service rep was professional and courteous as always. The waiting area was comfortable. This dealerships service department always meets and exceeds my customer service expectations. More
GREAT The nicest and most efficient service department. Communication was exemplary. Comfortable waiting area. I was offered complimentary drinks and snacks The nicest and most efficient service department. Communication was exemplary. Comfortable waiting area. I was offered complimentary drinks and snacks. My car was washed and vacuumed before it was released. More
Incredible customer service! Micheal was amazingly helpful, clear, and accommodating of my crazy travel schedule. Travel to a different state regularly and he made sure to have my Micheal was amazingly helpful, clear, and accommodating of my crazy travel schedule. Travel to a different state regularly and he made sure to have my car ready for the next trip. Highly recommend!! More
Very helpful. All good so far since I bought a Forrester in 2015 and Cross Trek the next year. We plan on going back for all our car needs. Hopefully we won't nee All good so far since I bought a Forrester in 2015 and Cross Trek the next year. We plan on going back for all our car needs. Hopefully we won't need another car anytime soon, but if we do, we know where to go. More
Excellent service! Always happy to come to this dealership. Waiting area is comfortable and wi-fi is available. Their service department does an excellent job each time! Always happy to come to this dealership. Waiting area is comfortable and wi-fi is available. Their service department does an excellent job each time! Service is always outstanding and quick. More