Herb Gordon Subaru - Service Center

Had to drop off my car since it was barely moving. Told Bethany my issue and she did the intake even though my scheduled appointment was still 2 days away. I was updated timely of any news with the re Told Bethany my issue and she did the intake even though my scheduled appointment was still 2 days away. I was updated timely of any news with the repair and she was very responsive to all my texts messages. She left voicemails when I wasn't able to answer her calls and overall communication was excellent. This is my second major repair with the dealer and both instances went smoothly. Would recommend working with Bethany for her attentiveness and A+ communications. You will never feel in the dark with the status of your repair or if you have any questions. More

The staff is well trained to be helpful and professional. They are also thorough and helpful with multiple options in dealing with mechanical problems found. They truly demonstrate excellence in every aspect They are also thorough and helpful with multiple options in dealing with mechanical problems found. They truly demonstrate excellence in every aspect of car care, customer service and expectations. More

Had an appointment for regular service. They took the car on time and I was out of there in an hour. Couldn’t ask for more! They took the car on time and I was out of there in an hour. Couldn’t ask for more! More

Bethany Ramirez was great. The tech with the video was great. Sorry didn’t catch his name. Little fast over some of the numbers. I did approve recommendation. I appreciate you The tech with the video was great. Sorry didn’t catch his name. Little fast over some of the numbers. I did approve recommendation. I appreciate you doing the video. Thanks. More

They are always prompt, and always finish the work on time or ahead of time. It's not the cheapest, but I've never been up sold for service I didn't need. time or ahead of time. It's not the cheapest, but I've never been up sold for service I didn't need. More

Jerell is a fantastic service advisor! He was incredibly helpful and accommodating to all of our needs. We also appreciated the video from the technician describing the work that was done He was incredibly helpful and accommodating to all of our needs. We also appreciated the video from the technician describing the work that was done on our car. Thank you! More

I recently brought my 2017 Forester in for service, and had an excellent experience (as always!) with the service I received. Although I had not made an appointment, Michael Goodman of the service staff we had an excellent experience (as always!) with the service I received. Although I had not made an appointment, Michael Goodman of the service staff welcomed me the minute I stepped out of the car, and immediately listened to my requests, and assessed what needed to be done. All issues with the car were taken care of while I waited, and the cost was reasonable. This kind of experience is why I have not taken my Forester anywhere else for service since I purchased it in 2017. Herb Gordon Subaru, and in particular Michael Goodman, are stellar examples of quality workmanship, professionalism, and honesty. More

The customer service experience at the Herb Gordon Service Center was really exceptional. I was a very happy customer. Service Center was really exceptional. I was a very happy customer. More

Great work, very fast and good Good service department. Thank you Vitaliy Great. 10 score Thank you Vitaliy Great. 10 score More

I emailed a question about my warranty on my Outback and I received a call back in less than an hour from Vitaliy Khlebnikov (Service Advisor) and he answered my question. I received a call back in less than an hour from Vitaliy Khlebnikov (Service Advisor) and he answered my question. More