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Herb Gordon Subaru - Service Center
Silver Spring, MD
1,155 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
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Service Communication
1,155 Reviews of Herb Gordon Subaru - Service Center
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June 05, 2025
Had to drop off my car since it was barely moving. Told Bethany my issue and she did the intake even though my scheduled appointment was still 2 days away. I was updated timely of any news with the re Told Bethany my issue and she did the intake even though my scheduled appointment was still 2 days away. I was updated timely of any news with the repair and she was very responsive to all my texts messages. She left voicemails when I wasn't able to answer her calls and overall communication was excellent. This is my second major repair with the dealer and both instances went smoothly. Would recommend working with Bethany for her attentiveness and A+ communications. You will never feel in the dark with the status of your repair or if you have any questions. More
by Carlo Salem
Employees Worked With
June 04, 2025
The staff is well trained to be helpful and professional. They are also thorough and helpful with multiple options in dealing with mechanical problems found. They truly demonstrate excellence in every aspect They are also thorough and helpful with multiple options in dealing with mechanical problems found. They truly demonstrate excellence in every aspect of car care, customer service and expectations. More
by kbbarden504
April 07, 2025
Had an appointment for regular service. They took the car on time and I was out of there in an hour. Couldn’t ask for more! They took the car on time and I was out of there in an hour. Couldn’t ask for more! More
by Vze 27t5t
Employees Worked With
April 01, 2025
Bethany Ramirez was great. The tech with the video was great. Sorry didn’t catch his name. Little fast over some of the numbers. I did approve recommendation. I appreciate you The tech with the video was great. Sorry didn’t catch his name. Little fast over some of the numbers. I did approve recommendation. I appreciate you doing the video. Thanks. More
by LC
Employees Worked With
March 31, 2025
They are always prompt, and always finish the work on time or ahead of time. It's not the cheapest, but I've never been up sold for service I didn't need. time or ahead of time. It's not the cheapest, but I've never been up sold for service I didn't need. More
by scottuba
Employees Worked With
March 22, 2025
Jerell is a fantastic service advisor! He was incredibly helpful and accommodating to all of our needs. We also appreciated the video from the technician describing the work that was done He was incredibly helpful and accommodating to all of our needs. We also appreciated the video from the technician describing the work that was done on our car. Thank you! More
by LH
Employees Worked With
March 19, 2025
I recently brought my 2017 Forester in for service, and had an excellent experience (as always!) with the service I received. Although I had not made an appointment, Michael Goodman of the service staff we had an excellent experience (as always!) with the service I received. Although I had not made an appointment, Michael Goodman of the service staff welcomed me the minute I stepped out of the car, and immediately listened to my requests, and assessed what needed to be done. All issues with the car were taken care of while I waited, and the cost was reasonable. This kind of experience is why I have not taken my Forester anywhere else for service since I purchased it in 2017. Herb Gordon Subaru, and in particular Michael Goodman, are stellar examples of quality workmanship, professionalism, and honesty. More
by Sbuck1255
February 11, 2025
The customer service experience at the Herb Gordon Service Center was really exceptional. I was a very happy customer. Service Center was really exceptional. I was a very happy customer. More
by -M-
Employees Worked With
January 28, 2025
Great work, very fast and good Good service department. Thank you Vitaliy Great. 10 score Thank you Vitaliy Great. 10 score More
by galina
Employees Worked With
January 24, 2025
I emailed a question about my warranty on my Outback and I received a call back in less than an hour from Vitaliy Khlebnikov (Service Advisor) and he answered my question. I received a call back in less than an hour from Vitaliy Khlebnikov (Service Advisor) and he answered my question. More
by chrisc30
Employees Worked With
