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Herb Gordon Subaru - Service Center
Silver Spring, MD
1,152 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
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1,152 Reviews of Herb Gordon Subaru - Service Center
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March 31, 2025
They are always prompt, and always finish the work on time or ahead of time. It's not the cheapest, but I've never been up sold for service I didn't need. time or ahead of time. It's not the cheapest, but I've never been up sold for service I didn't need. More
by scottuba
Employees Worked With
March 22, 2025
Jerell is a fantastic service advisor! He was incredibly helpful and accommodating to all of our needs. We also appreciated the video from the technician describing the work that was done He was incredibly helpful and accommodating to all of our needs. We also appreciated the video from the technician describing the work that was done on our car. Thank you! More
by LH
Employees Worked With
March 19, 2025
I recently brought my 2017 Forester in for service, and had an excellent experience (as always!) with the service I received. Although I had not made an appointment, Michael Goodman of the service staff we had an excellent experience (as always!) with the service I received. Although I had not made an appointment, Michael Goodman of the service staff welcomed me the minute I stepped out of the car, and immediately listened to my requests, and assessed what needed to be done. All issues with the car were taken care of while I waited, and the cost was reasonable. This kind of experience is why I have not taken my Forester anywhere else for service since I purchased it in 2017. Herb Gordon Subaru, and in particular Michael Goodman, are stellar examples of quality workmanship, professionalism, and honesty. More
by Sbuck1255
February 11, 2025
The customer service experience at the Herb Gordon Service Center was really exceptional. I was a very happy customer. Service Center was really exceptional. I was a very happy customer. More
by -M-
Employees Worked With
January 28, 2025
Great work, very fast and good Good service department. Thank you Vitaliy Great. 10 score Thank you Vitaliy Great. 10 score More
by galina
Employees Worked With
January 24, 2025
I emailed a question about my warranty on my Outback and I received a call back in less than an hour from Vitaliy Khlebnikov (Service Advisor) and he answered my question. I received a call back in less than an hour from Vitaliy Khlebnikov (Service Advisor) and he answered my question. More
by chrisc30
Employees Worked With
January 22, 2025
Because of my service representative, Vitaly, my experience at Herb Gordon is a positive one. He goes above and beyond to keep me informed and make sure I understand everything. experience at Herb Gordon is a positive one. He goes above and beyond to keep me informed and make sure I understand everything. More
by jstovall
Employees Worked With
January 18, 2025
A Subaru-only dealership is so different from competing mixed dealerships and especially dealerships selling only competing brands. Reliable cars. Reliable people. Low pressure. Subarus are quite numer mixed dealerships and especially dealerships selling only competing brands. Reliable cars. Reliable people. Low pressure. Subarus are quite numerous in my neighborhood. Now I know why. More
by — New buyer
January 17, 2025
Great Service! !! In and out in less than 90 minutes !! Love this Dealership !!! Thank you !! In and out in less than 90 minutes !! Love this Dealership !!! Thank you More
by Susan
Employees Worked With
January 13, 2025
I have used this dealership for service for about 15 years. Always honest and reliable. years. Always honest and reliable. More
by Bfoster109
Employees Worked With
