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Herb Gordon Subaru

Silver Spring, MD

Overview
Employees
Reviews
Vehicles
4.9
1,640 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3161 Automobile Blvd

Silver Spring, MD

20904

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Showing 1,640 reviews

December 15, 2024

For the most part I always have a very pleasant experience bringing my car in for service. Luis is always attentive and patient and takes the time to make sure I am informed throughout the entire p More

by Shannon.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
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Dec 16, 2024 -

Herb Gordon Subaru responded

Shannon., thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

December 15, 2024

Amazing commitment and service not just to me, but to my mother-in-law whose car was totaled recently as well. She almost bought a car at another dealership, but thankfully heard the truth from Mohammed and More

by phbigelow
Recommend Dealer
Yes
Employees Worked With
Mike Sarecky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Muhammed Zeidan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hirsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Herb Gordon Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

Dec 22, 2024 -

Herb Gordon Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

December 13, 2024

Always prompt and the always under promise and over deliver. Great customer services. Promises kept and deadlines met. More

by wjbonsai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerell Latham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

December 12, 2024

Luis was fantastic to work with. He was so communicative and helpful when our car needed complicated servicing. More

by R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Report | Print
Dec 13, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team helpful and the whole experience pleasant and easy. Our team is available should you require any extra help.

December 12, 2024

The brakes and rotors hob was done in a timely manner which was good. The car brakes is working perfectly. More

by Kgransam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!

December 11, 2024

Mo made the experience quite easy and satisfying. He presented all of the requisite options without undue pressure and was very helpful in guiding our interactions with other staff. All of the othe More

by jgramatins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Muhammed Zeidan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hirsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Herb Gordon Subaru responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Dec 14, 2024 -

Herb Gordon Subaru responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 11, 2024

Luis is the best! Whether it's just routine service or a bigger job, he's always really good at keeping me updated on the status of my car. I trust him to take good ca More

by mraja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Colt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Prada
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Dec 13, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

Dec 14, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

December 05, 2024

Even though it was a long day, the representatives kept me informed about my car. More

by jenellthomaslocke986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Report | Print
Dec 06, 2024 -

Herb Gordon Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

November 30, 2024

A big thank you to Moe, Mike, and Mark from me and Robert. You made our car buying experience a positive one. More

by Amakana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Dorfman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Sarecky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Muhammed Zeidan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

November 29, 2024

Serce advisor Vitaliy was great communicator. Work completed on time, pricing was fair, and all work was clearly explained. More

by steve h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2024 -

Herb Gordon Subaru responded

Hello Stev, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

Dec 03, 2024 -

Herb Gordon Subaru responded

Hello Stev, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

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