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Herb Gordon Subaru
Silver Spring, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Mr. Sukar was friendly, informative, relaxed--no high pressure. He did want to sell the car, of course, but he listened to me and got me the car I wanted. He gave me lots of information about the cars an pressure. He did want to sell the car, of course, but he listened to me and got me the car I wanted. He gave me lots of information about the cars and the dealership. When I went back for a couple of extras that had to be ordered, he had them within two days and got them installed pronto. More
Mr. Sukar was pleasant, courteous, knowledgeable and helpful. He did not pressure me in any way which I greatly appreciated. I do not like the car buying routine but Mr. Sukar made it as stress free a helpful. He did not pressure me in any way which I greatly appreciated. I do not like the car buying routine but Mr. Sukar made it as stress free as I believe it can be. It was one of the better experiences I have ever had purchasing a vehicle. he worked with me to get a price that I believe is fair without ever applying pressure. He worked with me after the purchase to make sure I was satisfied and that all accessories not currently on the car at the time of purchase were ordered and contacted me as soon as they arrived, less than a week. Even though this was a new car purchase, I rated quality or work. I don't believe that quality of work only applies to repair or service work. Mr. Sukar displayed a truly professional demeanor. He was extremely competent, an excellent knowledge of the vehilce and could answer any question. Jack More
We test-drove a number of cars before deciding on a Subaru Forester. There were no "hard-sell" tactics and when we changed our mind about the one we wanted there were no problems. We did our homework a Subaru Forester. There were no "hard-sell" tactics and when we changed our mind about the one we wanted there were no problems. We did our homework and feel were were not overcharged for the new car. I would recommend the dealership to my friends considering buying cars. More
Salesman was excellent; purchase was painless; highly recommended; bought previous Subaru from this dealer and had my car serviced by them; service was excellent. Highly recommended. recommended; bought previous Subaru from this dealer and had my car serviced by them; service was excellent. Highly recommended. More
From the moment we walked into Herb Gordon dealership, everyone we encountered was friendly, helpful, attentive. Our salesman, Lakshman Sukar, was respectful, pleasant, patient and listened to what we sa everyone we encountered was friendly, helpful, attentive. Our salesman, Lakshman Sukar, was respectful, pleasant, patient and listened to what we said and asked. The price we arrived at was very agreeable. More
Everyone at Herb Gordon Subaru was very friendly, knowledgable, personable, and professional. Unlike other car dealerships, nobody tried to pressure me into buying a vehicle (which can be very frust knowledgable, personable, and professional. Unlike other car dealerships, nobody tried to pressure me into buying a vehicle (which can be very frustrating). Additionally, they gave me a great price on my new Forester (better than other Subaru dealerships) and thoroughly examined the car and the owner's manual with me before I drove it home. If you're in the market for a new Subaru, check out Herb Gordon first! More
The best way to sum up my experience is pleasant. Usually not a word associated with car buying. I sent in a request for information late Sunday night and by 11am Monday I had and email from John. Bryan work not a word associated with car buying. I sent in a request for information late Sunday night and by 11am Monday I had and email from John. Bryan worked the numbers for me and got me in a car with the down payment I could handle. Both were very friendly and eager to help and answer any questions I had. I never felt like I was a bother to them. There was also never any pressure or scare tactics used to up sell me on anything. I have been to a few different dealerships and this by far was the easiest, nicest, and comfortable experience I have had. Anybody looking for a Subaru should make Herb Gordon their first stop. I already have plans to go back in 2 years and buy another new car from them. More
Excellent car buying experience. Dave Melson gave me the price I wanted without any hassle and his appraiser gave me a fair price for my trade-in. Dave also provided a detailed description of the various op price I wanted without any hassle and his appraiser gave me a fair price for my trade-in. Dave also provided a detailed description of the various operations of the vehicle in a warm and friendly manner. Eric Lendrum provided a detailed overview of the financing and registration aspects of the transaction in a very courteous and professional manner. More
I just bought a new Forester after 10 years of very satisfied service on my 2002 model. The sales team is very courteous, willing to work with you, and no pressure applied. They went out of their way t satisfied service on my 2002 model. The sales team is very courteous, willing to work with you, and no pressure applied. They went out of their way to locate the specific model and features I wanted. Their service has been outstanding on my prior car. Never had a need to bring it back to fix a problem twice. Service work is always done at the promised time. More
The salesman was very courteous. I had to do my own research to get the best price, so shop around. Good dealership to work with, and not too much sales pressure with add-on protection. The Subaru Le research to get the best price, so shop around. Good dealership to work with, and not too much sales pressure with add-on protection. The Subaru Legacy I have purchased handles great, and good gas mileage (about 30/gal during the first 500 miles. More