Herb Gordon Subaru

I've been going to Herb Gordon's Subaru for almost 10 years. I have found the staff to be friendly and helpful and always professional and courteous. When I went there to buy my 2nd Forester I dealt years. I have found the staff to be friendly and helpful and always professional and courteous. When I went there to buy my 2nd Forester I dealt with Laksman. He was invariably pleasant and friendly and very knowledgeable. I found it a pleasure to work with him and he was able to answer promptly any questions that I had. I would recommend him to any friends who might be looking for a Subaru. I also found that dealing with the Finance Department a pleasant experience. Matt Diorio was courteous and friendly and answered my questions promptly and completely. Even though financing can be a tense moment it was not. I have one suggestion and it is about financing. There are various additional services that can be ordered and they are brought up when you sit down to discusss the financing. That is not the best time and it leaves the customer to make a lot of expensive decisions at the moment that he might already be over-whelmed with what he is purchasing. I suggest that it might be more helpful to all concerned to present these options to the buyer a week or two before the delivery of the car thus giving him time to consider them. I know that now, as I think of them, there are one or two that I might have been interested in buying but at the time I was not focusing on them. This is only a suggestion and no reflection on Matt who took the time to explain them to me but I coudln't really concentrate on them. This might be me and maybe others are better at this moment in the car buying process. I will recommend Herb Gordon to my friends who are looking for a car. Jerry Barrett More

From the minute I walked in the door I was treated like I was Lakshman Sukar's favorite customer. He was courteous,attentive and friendly. I was very impressed with his knowledge of the vehicle I was interes was Lakshman Sukar's favorite customer. He was courteous,attentive and friendly. I was very impressed with his knowledge of the vehicle I was interested in. Lakshman understood I was going to test drive a few different cars before making a decision and it may take a couple of days to accomplish this. He called me to follow up the next day, and sent me a letter thanking me for looking at Subaru. My husband and I went back on a Saturday late afternoon to drive the Outback I was looking at again. No problem and they even appraised my trade-in while we were test driving the car. I think the price of the new car as well as the trade in was very fair. We returned after the weekend and purchased a new car from Herb Gordon Subaru and both Lakshman and Brian took their time to explain everything about the vehicle and the financing. Both my husband and I agreed that no one has ever taken the time to get in the car after we signed the paperwork, and explain all the features of this car again to make sure all our questions were answered. Lakshman Sukar is the best and I would highly recommend anyone looking for a Subaru to visit Herb Gordon and see Lakshman. More

The dealership was is well organized and the staff very professional. The maintenance department is clean and efficient. My sales representive, Lakshman Sukar, was friendly and helpful. I had looked at professional. The maintenance department is clean and efficient. My sales representive, Lakshman Sukar, was friendly and helpful. I had looked at other dealerships but ultimately chose Herb Gordon Subaru. For the first time in my car buying experience I felt that I had gotten a very good deal. More

When I first arrived at the Herb Gordon dealership, I was not quite sure what type of vehicle I wished to purchase. Subaru was one of 5 manufacturers and 11 models that I considered. I met Chris Stauffer wh not quite sure what type of vehicle I wished to purchase. Subaru was one of 5 manufacturers and 11 models that I considered. I met Chris Stauffer who was very helpful in showing me and letting me test drive 2 Subaru models. I really appreciated his knowledge, friendliness, and professionalism. After visiting all the dealerships that interested me, my choice was reduced to 5 models, including the Subaru Forester. Since gas mileage was an issue for me, Chris pointed out that the Forester optionally was manufactured with standard transmission. When I test drove the standard transmission, I felt that I found my match. I considered all my possibilities and decided that ordering my vehicle, rather than purchasing off the lot was my best choice. I made an offer that I thought was a very nice price for me, and it was accepted without drama. The ordering of the car was not an issue, and I drove my car away about 4 weeks after I ordered it. The financing was remarkable (o% for 3 years), and I concluded the most pleasant purchase (I've purchased 5 vehicles in my lifetime) that I've ever had. I am one happy camper, literally and figuratively! More

Terrific Subaru dealership! Based on previous reviews read on this website, we chose to visit Herb Gordon Subaru first when recently shopping for a 2012 Outback Limited. Lakshman Sukar and Dave Melson we read on this website, we chose to visit Herb Gordon Subaru first when recently shopping for a 2012 Outback Limited. Lakshman Sukar and Dave Melson were terrific - both in person and then on the telephone when we called with follow-up questions after our test drive. Since this was our first Subaru purchase, we wanted to shop any price quote hard and also, to find out which dealership would be best for service and/or any future potential vehicle issue. After going to numerous dealerships in the MD, VA, DC area, not only was Herb Gordon Subaru's quote the lowest, they hands down provided the better service and consistent friendliness. Dave Melson was especially impressive and helpful - that man knows Subarus! Our advice to anyone in the market for a Subaru - go to Herb Gordon Subaru first and save yourself time and money. They are a rarity in a world of less-than-desireable salespeople and pushy dealerships...they are honest, knowledgeable and first class! We're confident we made the best deal price-wise and have purchased from a reputable dealer that stands behind their vehicles. Thank you Herb Gordon Subaru! More

Tried to buy a car here but could not get anyone to return my calls after the initial visit (they didn't have one in stock with the colors/options I wanted). Expected to hear from them soon about return my calls after the initial visit (they didn't have one in stock with the colors/options I wanted). Expected to hear from them soon about progress finding the trim/color I wanted, but didn't hear anything. Tried calling, but found it VERY hard to get the sales people on the phone. Left many messages, all went unanswered. When I did manage to get them on the phone, they'd say they were working on it and would call me with news but then didn't. After getting the run-around for 3 weeks I went to another dealership and they got me the trim/color/options I wanted in less than a week! More