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Herb Gordon Subaru
Silver Spring, MD
1,614 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,614 reviews
December 11, 2014
Hassle free I went in knowing what vehicle I wanted and my salesmen, Gary Grace allowed me to test drive the Forrester to select the which model. He gave me no pr I went in knowing what vehicle I wanted and my salesmen, Gary Grace allowed me to test drive the Forrester to select the which model. He gave me no pressure and answered all my questions. I left and later called Gary asking to see another model. He was suppose to get off work at 5pm but stayed well into the evening to ensure I got the vehicle I wanted without rushing me. Thank you Gary for the great service ! More
by Lees4810
Employees Worked With
Gary Grace
December 09, 2014
Bad experience after sales We were going to buy Subaru Forrester at Fitzgerald. We had bought our Prius from them many years ago. And we have never had an issue with service eve We were going to buy Subaru Forrester at Fitzgerald. We had bought our Prius from them many years ago. And we have never had an issue with service ever in last over 9 years. We were just looking else where to compare and got caught in to small perks (resort season promotion- now I am not sure if it is real or scam). We were given very good service until we bought the car. We ended up paying way more by taking other add ons. It took about an hour to simply drop off the car. I am really disappointed int heir after sales services. It is not even one week since we bought the car. More
by Vguptausa
Employees Worked With
Not listed above
November 23, 2014
Eased all my concerns about getting a new car. Jim Boratenski met us when we first walked in, understood our interests and talked about what might suit us, set us up with a test drive and was excel Jim Boratenski met us when we first walked in, understood our interests and talked about what might suit us, set us up with a test drive and was excellent at answering our questions when we got back. We left and returned a week later and Jim easily assisted us in finalizing our choice of a 2015 Subaru Forester, in the color I wanted and the setup I requested. I highly recommend your organization and especially Jim Boratenski who was wonderfully helpful at all times without any sales pressure. More
by caggour
Employees Worked With
Jim Boratenski, Jim Boratenski
October 31, 2014
Great dealership I bought new Subaru 2.5I limited 2015. My sale person was Lakshman Sukar and we also met General Sale manager Michael Roy. Both were very nice, friend I bought new Subaru 2.5I limited 2015. My sale person was Lakshman Sukar and we also met General Sale manager Michael Roy. Both were very nice, friendly, personable and efficient. The process of buying car was easy and we got a great deal. I would highly recommend this dealership and particularly Mr. Sukar to everyone. Anatoli More
by anatoli
Employees Worked With
Lakshman Sukar, Michael Roy
October 21, 2014
Excellent Customer Service!!! I worked with John Sessoms and Bryan Liddiard. They were both very personable and provided extraordinary service. As the other reviews mentioned, I worked with John Sessoms and Bryan Liddiard. They were both very personable and provided extraordinary service. As the other reviews mentioned, it was a low pressure environment and very memorable. To emphasize the "low pressure," the dealership closes at 6:00 PM on Saturdays and remains closed on Sundays. More
by seojongmin
Employees Worked With
John Sessoms, Bryan Liddiard
September 30, 2014
No Pressure Sales Sales team was helpful in keeping us in our predetermined budget. They was no pressure to spend any more money than we could afford and no up-selling Sales team was helpful in keeping us in our predetermined budget. They was no pressure to spend any more money than we could afford and no up-selling took place. They fixed minor details of the cars condition before selling it to us and even gave us a loaner. The team at this dealer worked together and we will go back. More
by jmlund
Employees Worked With
Jenny P., Jason Withrow
October 29, 2013
Buying my new Subaru Forester 2014 at Herb Gordon Subaru in Silver Spring was a hassle-free and most unstressful experience. Gary Grace who sold the car to me was most helpful and knowledgeable, with a goo in Silver Spring was a hassle-free and most unstressful experience. Gary Grace who sold the car to me was most helpful and knowledgeable, with a good sense of humor too. He answered my every question patiently and his responses gave me a feeling of reassurance. When I returned a few days later to deliver the spare keys of my old Subaru Forester 1999 that I traded in, the manager Michael Roy was also most helpful. When I asked about a rattling sound (which turned out to be my loose coins), he drove around the circle right away, and explained the "problem" to me (I removed my coins and the noise was gone). I was thoroughly pleased this buying experience, and I enjoy my new car very much. I know I will be back here for my service. Overall an excellent dealership. More
by FManibog
Employees Worked With
Gary Grace, Michael Roy
August 31, 2013
We recently bought a new Subaru Impreza at Herb Gordon Subaru. The whole process from initial review of options through the purchasing process was conducted in a friendly and low pressure environment. De Subaru. The whole process from initial review of options through the purchasing process was conducted in a friendly and low pressure environment. Determining price was straightforward, they gave me a great price up front without having to negotiate. Financing was done with information about the optional coverage but without pressure. They even exchanged a car in their inventory with another local dealer so we could get exactly the color that we wanted. This was the second car that we bought from this dealer although the first was 10 years ago. The sales experience in both cases was top notch. More
by browndc
Employees Worked With
Rich Cross, Dave Melson
July 21, 2013
I am writing about my experience with the service department at Herb Gordon Subaru at Briggs Chaney Autopark in Silver Spring. I am a single woman in my 50s. I purchased my new Subaru Forester ther department at Herb Gordon Subaru at Briggs Chaney Autopark in Silver Spring. I am a single woman in my 50s. I purchased my new Subaru Forester there in 2010, and take it in for routine service. I have never felt patronized or uncomfortable in the service department. The facilities are nice (they moved in 2011 or 2012 to their current, new location), clean, well appointed, comfortable. The staff (Mike Senior, Mike Junior ane Ken) are genuinely nice people. It probably helps that this is a good product, so they probably have mostly satisfied customers, but in the hours that I have sat in the service room waiting area over the last three years, I have heard them deal with all kinds of customer situations, and these are good people who treat customers the same way they would want a family member to be treated. I wouldn't hesitate to recommend the dealership. More
by JSM4802
June 10, 2013
Horrible Horrible Dealership. I had the displeasure of getting Charles Bulow as my salesman. He spent the entire time bragging about how he's worked here for 12 years and that this dealership has a policy getting Charles Bulow as my salesman. He spent the entire time bragging about how he's worked here for 12 years and that this dealership has a policy of being straight with the customer. Was not willing to let me test drive a manual because I said I don't usually drive it. Spent about an hour talking about how they don't negotiate on price and saying that his price was the best even though it was at least 2 grand overpriced (I know because I got a way better deal somewhere else). At the end after wasting my time, he didn't even wanna give me his price statements just to compare with other dealers because he "Didn't wanna do other people's jobs for them." Absolute piece of trash employee, should be fired immediately. I don't know if he represents Herb Gordon as a whole, but they sure lost a customer because I actually bought the car from somewhere else all because of Charles Bulow. I recommend Fitzgerald Subaru in Gaithersburg. Ask for Kevin Engle or John Dutton, they'll give you a good deal. More
by hthomos
Employees Worked With
Charles Bulow
