Herb Gordon Subaru

Lakshman Sukar is awesome! The folks at Herb Gordon Subaru were just wonderful, smart, helpful and kind. Lakshman was outstanding to work with. No tough sell, just helpful and The folks at Herb Gordon Subaru were just wonderful, smart, helpful and kind. Lakshman was outstanding to work with. No tough sell, just helpful and informative and gracious. I didn't dream the experience of buying a new car could be so pleasant....Lakshman made it so. His kind and gentle demeanor is a wonderful asset....he is an incredible person and of the highest value to the dealership. I would recommend him without reservation. More

Good dealership / customer service Jim Boratenski was a very patient and helpful sales associate. The bottom line numbers were fair and didn’t require haggling. This is by far the mos Jim Boratenski was a very patient and helpful sales associate. The bottom line numbers were fair and didn’t require haggling. This is by far the most courteous and professional dealership I’ve ever dealt with. They also helped me with a loose rear-view mirror and offered to warranty replace the whole assembly if it ever comes loose again. They are committed to your Subaru satisfaction. If you are in the market for a Subaru, don’t go anywhere else. More

New Car Purchase- 5/2/2015) James Boratenski, our Sales Consultant, was excellent in all aspects of our experience at Herb Gordon Subaru and would recommend him highly. He was pa James Boratenski, our Sales Consultant, was excellent in all aspects of our experience at Herb Gordon Subaru and would recommend him highly. He was patient with our all our questions concerning the sale and various operating aspects of our new Outback Premium (some of which he had to explain several times for me). He has called me to see how we were doing and always said to call him if we had any questions. Likewise, Diego Munizaga, our Finance Manager, was patient with our questions concerning the loan. Next, we'll see how the Service Department fares when I bring the wagon in for its 1st 6 month scheduled maintenance in November. This is the 1st foreign car either of us have ever had in 61 years of driving and hope it lives up to its reputation. Bob and Gail McGuire More

NEW 2015 CROSSTREK, SPECIAL ORDER Staff was super courteous and accommodating, and above-all, honest. I was given an initial quote that included a mistake on the calculation of sales-t Staff was super courteous and accommodating, and above-all, honest. I was given an initial quote that included a mistake on the calculation of sales-tax. In the end, the dealer gave me the original, lower amount originally quoted and noted it as their mistake. I've never been to a dealership that was willing to eat cost just for the sake of honesty and reputation. Additionally, the sales associate worked with me for a little less than a month in locating, redirecting, and ultimately delivering the exact car that I was looking for. Excellent. More

Great Purchase Experience!! The Sales Consultant, John Sessoms, was always very professional, respectful, pleasant and helpful. He provided detailed information about the SUV, a The Sales Consultant, John Sessoms, was always very professional, respectful, pleasant and helpful. He provided detailed information about the SUV, and answered all of my questions; but was NOT "pushy" or annoyingly aggressive. Bryan Liddiard was also very informative and helpful with the Financial part of the sale. This was indeed an Outstanding Experience!! More

THE BEST!!! These Guys are the BEST!! This is my 6th lease and each time they have been , Professional, Courteous and always approachable. John Richie who has sin These Guys are the BEST!! This is my 6th lease and each time they have been , Professional, Courteous and always approachable. John Richie who has since retired was the same way. All the staff, service and sales are truly the Best and I highly recommend them all if you're looking to purchase, lease or just need work done on your present Subaru. Thank You Guys for always making me feel welcomed!! A.W. More

Professionalism without pressure Before buying a Subaru, we test drove Hondas, Nissans, and Fords. Though what one can decide from a test drive is somewhat limited, I liked the feel Before buying a Subaru, we test drove Hondas, Nissans, and Fords. Though what one can decide from a test drive is somewhat limited, I liked the feel of the Subaru best. The sales representative at Subaru did not use high-pressure sales tactics, but answered every question we raised in a professional manner, and reviewed the comparative options available on the three classes of Legacies, as well as options in which we were interested. The finance manager was friendly and explained the cost of all options, giving his opinion of the value of each option, making our choice of options easier. Overall, the quality of the buying experience at Herb Gordon Subaru exceeded that of any of the dealers with whom we met. More

Great Service Experience I had been experiencing a recurring problem with my Tribeca and on the second visit was told to correct the problem that was in the transmission would I had been experiencing a recurring problem with my Tribeca and on the second visit was told to correct the problem that was in the transmission would cost me $1900. I had just paid $300 for new transmission fluid. Well the car wouldn't start again 3 later. It in the next morning and Ken Hanscom was on duty thankfully. He determined that my car did not have the miles on it to have this problem most cars would have over 200K miles. And I always service my vehicle with the dealership. He said he would talk to his manager. They both then got on the phone with HQ. Imagine my relief when Ken called and said that Subaru would cover costs because the transmission issue should not happen to a low mileage car! Thank you Ken, you have made me a loyal Subaru customer! More

Special attention I visited the dealership on a very busy Saturday and all salespersons were extremely busy. The one person I did interrupt told me they had no Subaru O I visited the dealership on a very busy Saturday and all salespersons were extremely busy. The one person I did interrupt told me they had no Subaru Outbacks on the lot or in the showroom. I prepared to leave, but wandered in the direction of the service department to observe the atmosphere and staff for future reference in case I made a purchase in the future. It was then I met Ken Hanscom who gave me a great deal of information about the vehicle I was interested in. He made a loaner available for me to sit in and get an idea of the features of the Outback. I had had a severe accident two weeks before and had been told that the Subaru has a wonderful safety record. I feel that Ken sold me on that vehicle choice that day. I purchased the car at another dealership, but commit my service needs to Ken Hanscom and his staff. ?? More

Great Buying Experience I was referred by my friend to Lakshman Sukar, and I'm glad he did. The buying experience was excellent, Lakshman's professionalism in answering my qu I was referred by my friend to Lakshman Sukar, and I'm glad he did. The buying experience was excellent, Lakshman's professionalism in answering my questions made me comfortable that I made the right choice. Great finance team as well Diego Munizaga and Brian Liddiard made sure that I get a good deal! More