Herb Gordon Subaru

Highly recommend I had a great experience working with this dealership. First and foremost, I appreciate the very limited haggling that was needed. I worked through th I had a great experience working with this dealership. First and foremost, I appreciate the very limited haggling that was needed. I worked through the TrueCar buying service, and the price quoted from Herb Gordon was the lowest quote of the three that I received. The price I ultimately paid was a bit lower than that quote. The salesman I worked with, John Sessoms, was very knowledgeable about the available options, but he did not push me to buy things I did not want. He patiently answered all questions, followed up as scheduled, and was very professional and friendly throughout the whole experience. I give a huge thumbs up for John! About the dealership as a whole: I greatly appreciate that they let you test drive on your own. There's plenty of time to discuss the car with the salesperson outside of the test drive, so I was pleasantly surprised to be able to drive the car without instructions, a set driving course, etc. My only minor point worth noting about the dealership is that there is some pressure to add on warranties as part of the buying process. It would be a good idea to get info from your salesperson before the day of signing, and then do some research about the Subaru warranties. I have a sense that the people in the Business Office who walk you through the signing get big time commissions on these warranties. This might be pretty consistently the case at various dealerships, so I am still giving five stars. Overall, the signing process was relatively quick and painless. More

Excellent buying experience Our salesperson, Jim Boratenski, was responsive to our questions and entered our request for factory assembly and delivery. He was very efficient in Our salesperson, Jim Boratenski, was responsive to our questions and entered our request for factory assembly and delivery. He was very efficient in his introduction to the vehicle and followed a script faithfully that covered all the features of the car. When additional features were added, he and Ken Hanson arranged for a follow-up visit to install them. The sales writer, Diego, acted quickly and responsively to make a long experience more acceptable. More

Reliable service every time The plastic shield by my front tire on my Legacy wagon had come loose and was hanging down and hitting the ground when I drove. I called Subaru and wa The plastic shield by my front tire on my Legacy wagon had come loose and was hanging down and hitting the ground when I drove. I called Subaru and was told I could come in that same day to get it fixed. When I arrived, Ken Hanscom, a friendly service manager I often deal with there, looked at the car. He told me it would be about an hour before it was repaired. However, I was pleasantly surprised when it was ready after only a half hour. Furthermore, Ken told me there would be no charge! I really appreciated the quick and no-charge service. Before coming to Herb Gordon Subaru I had taken my vehicle to another local Subaru dealer. I always had problems there with appointments and with unfriendly service. I am happier since I changed to Herb Gordon. Always reliable service here! More

Great experience We bought a 2016 Subaru Forester. My wife spoke to Lakshman on the phone and he was able to give us the best price from all the dealerships that we ha We bought a 2016 Subaru Forester. My wife spoke to Lakshman on the phone and he was able to give us the best price from all the dealerships that we had contacted. When we got there, Lakshman was very polite and professional. He did not try to sell us anything additional and he took time to explain all our questions. Overall it was a great experience and I would highly recommend to talk to Lakshman if you are thinking of buying a car from Herb Gordon Subaru. More

If you need a Subaru, this is the place Very pleasant experience. I really wasted my time with other Subaru dealerships in this area, should've come here right away. These people give the b Very pleasant experience. I really wasted my time with other Subaru dealerships in this area, should've come here right away. These people give the best possible price and completely eliminate any tension associated with the buying process. Excellent. More

Easiest Purchase Ever I bought my daughter a Subaru Crosstrek. We knew exactly what we wanted and what we wanted to pay. Herb Gordon Subaru and James Boratenski delivered o I bought my daughter a Subaru Crosstrek. We knew exactly what we wanted and what we wanted to pay. Herb Gordon Subaru and James Boratenski delivered on both perfectly. We had to drive 1 1/2 hr to pickup the car. All the paperwork was prepared for us ahead of time and we showed up, spent 30minutes on paperwork and received the keys to the car. James spent the time answering any questions and show us the features of the car. Then my daughter drove off happy. It worked out perfect. -Seth More

Best car buying experience EVER! My wife and I recently bought a new 2015 Subaru Outback. What we wanted was not in stock so we had to order it. This is the first car I've EVER boug My wife and I recently bought a new 2015 Subaru Outback. What we wanted was not in stock so we had to order it. This is the first car I've EVER bought, and I've bought a lot in my years, where there was absolutely NO hassle whatsoever. Our sales representative Sue Ireland was just about the most low key sales person I've ever met. She was polite and patient with my wife and I as we laid out exactly what options we wanted. Sue was knowledgeable of the options of the Outback and thoroughly answered all of our questions. She even made a couple recommendations that we ended up going with. Sue emailed us as our car went through the process of being ordered, being built, and being delivered. When we picked it up she went over just about everything we needed to know and when we drove away we felt we had a good start on knowing everything. We knew we wanted a Subaru Outback and went to Herb Gordon based on the recommendation of a teacher my wife works with. We asked for a particular sales person only to find out he had recently retired and Sue was hired to replace him. How lucky can you get?. Herb Gordon, and in particular Sue Ireland, restored my faith in car dealers and car salesmen (saleswomen). This was the best car buying experience I have ever had and would highly recommend Herb Gordon and Sue Ireland if you are interested in purchasing a Subaru. More

Simple No-Hassle purchase, with Great Helpful Service. My wife purchased a Subaru back in November 2014. Jim Boratenski was great. He explained her options without pushing her toward anything. When we took My wife purchased a Subaru back in November 2014. Jim Boratenski was great. He explained her options without pushing her toward anything. When we took delivery of the vehicle, he spent the time to go over all the features and functions, helped get the bluetooth phone pairing set up, and explained everything in great detail. Couldn't ask for better service. So when I needed to get a new vehicle in June 2015, I came to him. Same thing again. I can't recommend Jim Boratenski and Herb Gordon Subaru highly enough. More

Great Buying Experience Buying my new Subaru Outback was a no hassle, positive experience thanks to Susan Ireland my sales representative. She was polite and patient with me Buying my new Subaru Outback was a no hassle, positive experience thanks to Susan Ireland my sales representative. She was polite and patient with me as I compared and contrasted the Outback and Forester. Susan was very knowledgeable of the options of the Outback and thoroughly answered all of my questions. She kept me informed of the delivery date of the vehicle, and when I picked it up she spent over an hour orienting me to all of the Outback's features. My son-in-law recommended Herb Gordon based on his personal car buying experience with the Dealership. Susan has kept in contact with me to answer some additional questions I had. This is the best car buying experience I have ever had. I would highly recommend Susan Ireland if you are interested in purchasing a Subaru. More

Fast and Painless Car Buying I was in and out the door with a new Impreza in under two hours. Jim Boratenski was patient, helpful, attentive,and not at all pushy. Jim (and all of I was in and out the door with a new Impreza in under two hours. Jim Boratenski was patient, helpful, attentive,and not at all pushy. Jim (and all of the staff I dealt with) made every effort to make the process as quick and easy as possible. This is the 5th time I've bought a car, and it was by far the most pleasant. If I'm still in the area next time I'm in the market, I'll definitely go back. More