Herb Gordon Subaru

Efficiency, Excellence and Respect Since purchasing my car two years ago from (Jim)James Boratenski, I have been thoroughly impressed by the courteous friendly service and attention to Since purchasing my car two years ago from (Jim)James Boratenski, I have been thoroughly impressed by the courteous friendly service and attention to the needs of this customer. I'm a woman in my 60s who has often experienced borderline rudeness, dismissiveness and poor service by car dealerships and mechanics in my past. That is most certainly not the case with the team at Herb Gordon Subaru. From the very beginning when I purchased my car from Jim Boratenski he took the time to find out what I was looking for and then showed me in detail how the new electronics worked. He was lovely and when he's seen me there for service, he's said 'hello.' Over on the service side they are scrupulously clean and organized. They have Wi-Fi, donuts, coffee and shopping bags. Okay, the real reason to be there is for the exemplary service. Most of the time I have worked with Ken Hanscom, the Assistant Service Manager. As I mentioned previously my past experience with car people has been a complete let down. I've quite frankly felt used and taken advantage of. That is not at all the case with the Herb Gordon Subaru team. The service team, but most especially Ken Hanscom, has been respectful, helpful and wonderful with their service. Recently I scheduled the 15,000 mile service, but somehow I missed the allotted time. They called. I was embarrassed for messing up, but they told me to come on down. I got there over an hour late. They took the car anyway and told me that it would take about three hours before they could finished it. I asked if they could drive me home. Because I messed up, they didn't have anyone free to do that. I told them not to worry as it was my fault. I would wait. Fancy my surprise that Ken Hanscom walked up to me about an hour later to tell me that my car was done. I couldn't believe it. My car had been beautifully serviced, washed and appeared vacuumed. I am so grateful that my business is honestly appreciated. I never want to go anywhere else. Thank you Herb Gordon Subaru for a superlative team in an extraordinary facility. More

Excellent dealership and service department The team at Herb Gordon Subaru really goes the extra mile to help their customers!! I bought my car from them in 2009 and from then on, the entire dea The team at Herb Gordon Subaru really goes the extra mile to help their customers!! I bought my car from them in 2009 and from then on, the entire dealership has made my day! The purchase went smooth and easy. But its the long term commitment that really makes the difference. Typically maintaining a car appropriately is a chore but not with the team there. Vitaliy is my service agent and he always makes sure that I get the same mechanic. Frank has always worked on my car and knows everything there is about its upkeep, maintenance, and most importantly, how we operate. Between Vitaliy and Frank, I know I am in perfect hands! The service manager, Greg, has gone out of his way to accommodate my needs and meet all my expectations. I can't say enough positive to express my sincere appreciation for the personal care that Vitaliy and the team exhibit. That personal attention really means a lot. They schedule my maintenance at my convenience, keep me updated about what is needed, give me options for repairs if needed, share their expertise and knowledge readily, offer me a loaner car if needed and help keep the pricing as low as possible. I will only have my car maintained at Herb Gordon. Thanks for continuing to make my day! Cindy Amdur More

Jim Oredeski makes dreams come true ! Spoke to James Boratenski on the telephone after my current and long time auto dealer in Gaithersburg had finally gotten the best of me and more impor Spoke to James Boratenski on the telephone after my current and long time auto dealer in Gaithersburg had finally gotten the best of me and more importantly my wife who was now in the market for a new car. Thanks to Jim's friendliness, product kbowledge, and enthusiasm, we got exactly what my wife requested, which we had been told was not an option at my previous dealer. We prefer to drive to see Jim and the team here 45 min vs 17 min to the other for many reasons but more importantly thanks to Jim's attention and commitment to the customer ! There may be thousands of dealers but ask yourself if you remember your sales team including sales managers etc for a good reason, ask yourself if your service advisor is polite and curtious, knowledgable, and does his best to be sensitive to your time and schedule. Finally ask yourself if your money, time, investment in a car, and you derseve the best ! If so visit Herb Gordon & ask for (Jim)James Boratenski in sales and Ken in service ! Sincearly, Paris and Grace. More

A trust relationship! I started using Herb Gordon's Mile One Subaru for service in 2002 for my 2 Subarus that I had purchased at other dealerships. The service team lead by I started using Herb Gordon's Mile One Subaru for service in 2002 for my 2 Subarus that I had purchased at other dealerships. The service team lead by Mr. Hanscom has always done their upmost to treat me well. From routine maintenance to repairs, they have done an outstanding job. They take the time to always explain things. The one thing that really stands out is when I called and said "Ken, the check engine light just came on. I've just left for vacation with the wife, kid, and two dogs!" After a few questions, he told me to drive straight over. (with wife, kid, dogs, and luggage!) As I pulled in, I was met at the door, and a quick diagnosis performed. It was nothing major, the computer reset, and we were on our way in ten minutes. In 2008 I bought another Subaru; this time from them, buying it was a pleasant experience and it's now my daughter's car. Having used other dealers, I highly value the outstanding customer service and relationship I have with Mr. Hanscom and Herb Gordon Subaru. More

Best Service Imaginable Easy to make appointment over the web. Our service representative, Ken Hansom, was ready for me on arrival and counseled me on appropriate service an Easy to make appointment over the web. Our service representative, Ken Hansom, was ready for me on arrival and counseled me on appropriate service and discounts. While waiting in the comfortable customer area, coffee and doughnuts were available. Additional items identified for service during the planned tasks were explained and I approved them. The total time required was very reasonable. I hope to continue my relationship with this dealer until my Forester gives up the ghost in 15 or 20 years or more. David Frager More

Great Service Not from the area but needed some work done on my car. My advisor Vitaliy Khlebnikov was very friendly and seemed genuinely willing to help me. They h Not from the area but needed some work done on my car. My advisor Vitaliy Khlebnikov was very friendly and seemed genuinely willing to help me. They had to keep my car over an extra night, but it wasn't a big deal because they lent the loaner car free of charge. Great place with awesome service. Would recommend More

Excellent Service and Friendly Staff Ken Hancsom is always accommodating in emergencies and incredibly friendly, as is all the staff at Herb Gordon Subaru. I am always on alert when it c Ken Hancsom is always accommodating in emergencies and incredibly friendly, as is all the staff at Herb Gordon Subaru. I am always on alert when it comes to mechanics and dealers who aren't too trustworthy, but I never feel those worries here. I take my car for oil changes and every repair needed and I'm always happy. More