Herb Gordon Subaru

Last minute service Needed an AWD tire replaced at the last minute on a Saturday (meaning service locations wouldn't be open on Sunday before the work week started). Ser Needed an AWD tire replaced at the last minute on a Saturday (meaning service locations wouldn't be open on Sunday before the work week started). Service was completed quickly. Very nice waiting area. More

Subaru Crosstrek 2016 Buying a car doesn't have to be tedious and that's what this dealership is all about. Right from the first email, you already get a good and honest qu Buying a car doesn't have to be tedious and that's what this dealership is all about. Right from the first email, you already get a good and honest quotation. The follow-ups were just right and I didn't feel any pressure as a buyer. When you step inside the dealership, the ambiance is outstanding. Staff is friendly and helpful. I have yet to try any of their services but I can already tell it will be good. This was our 2nd time buying a car and we had a far better experience with this dealership compared to the previous one. The car sales expert assigned to us was Cory Hymas. Negotiations are part of car buying and he did his part really well! I was able to negotiate for a lower price from his original quotation and came out satisfied with the deal. I think as buyers there's always that hope to be able to bring the price down even further but we have to be realistic too and just do your research. We actually went to another dealer just so that we could compare prices but ultimately ended up back with Cory's offer - plus the fact that I felt more comfortable closing the deal with him. Overall, I would recommend this dealership if you're looking for a car. In fact, look for a Subaru. Consumer Reports 2016 ranked Subaru #2 as most reliable car brand (first place goes to Audi). More

another happy customer I came in with a damaged tire on my 2016 legacy and was greeted by Ken who was able to get me in and out within and hour . Six days later I picked up I came in with a damaged tire on my 2016 legacy and was greeted by Ken who was able to get me in and out within and hour . Six days later I picked up a nail in the same tire and ken plugged it at no charge . Thanks More

Best car buying experience ever The Costco auto buying program paired me with Herb Gordon for my new Subaru Crosstrek, and I am so very glad it did. Salesman Gary Grace emailed me th The Costco auto buying program paired me with Herb Gordon for my new Subaru Crosstrek, and I am so very glad it did. Salesman Gary Grace emailed me the same day with a detailed price quote at significant savings. Then, he found the exact Crosstrek (trim, color, options) I was looking for at another dealership and arranged to have it transported to Herb Gordon. When I arrived at the dealership, Gary had all the paperwork ready and we sat right down and got to work. Herb Gordon gave me exactly what I asked for on my trade-in (granted, what I asked for was well within the range of KBB values for a used car sold to a dealership, but the ease and speed of finalizing the trade-in price was truly a welcome surprise). Financing was a breeze, handled by Bryan Liddiard. Like every dealership on the planet, Herb Gordon tried to sell me on an extended warranty and several other programs. Unlike other dealerships, there was no hard sell, and when I said 'no' that was the end of it. My answer was accepted graciously and with a smile. Before I left, Gary had a technician sit with me in the car to show me how everything works. Gary and the entire Herb Gordon team treated me with the utmost respect and cordiality. And I was out the door in my new Crosstrek in 2 hours flat. If you are in the DC/MD/VA area and want to buy a Subaru without headaches, heartburn, or indigestion, go to Herb Gordon. More

2nd time Subaru buyer - excellent service Second time Subaru buyer with sales consultant Charles Bulow. He is very knowledgeable about all aspects of the car. Easy to talk to and no pressure. Second time Subaru buyer with sales consultant Charles Bulow. He is very knowledgeable about all aspects of the car. Easy to talk to and no pressure. I am very comfortable working with him. He provided a good walk-thru on the car's features before and after the test drive. He was also able to answer my questions and resolved a concern I had several days after I purchased the car. He is an excellent sales consultant for your dealership. I would recommend Charles Bulow to any future Subaru buyers. More

Vitaliy Provided Excellent Service I would like to let the management team know that you have an excellent employee with Vitaliy. His expressed concern and sensitivity to me as a custo I would like to let the management team know that you have an excellent employee with Vitaliy. His expressed concern and sensitivity to me as a customer of Herb Gordon Subaru is very personal to me. He helped with a difficult decision in the repair of my Outback navigaton system which will keep me coming back with both of my Subaru's. His willingness to go an extra mile to help me is deeply appreciated and won't be forgotten. I look forward to using Herb Gordon Subaru for all my needs and especially working with Vitaliy. David H. Laurel, MD More

No pressure/stress type of environment / helpful Had a great experience with Jim Boratenski. I trusted him enough that I brought my Pastor in a few days later and he was extremely helpful ... pointi Had a great experience with Jim Boratenski. I trusted him enough that I brought my Pastor in a few days later and he was extremely helpful ... pointing us in the right directions. Again, the atmosphere is very helpful with no pressure/stress. A good friend of mine had recommended this place and Jim ... and I am planning to return to this dealership for servicing, etc. It's like a Subaru family kinda deal. More

1st time car buyer given good education on subaru cars. Looking to buy my first car in life. Read about the Subaru on several web sites and was smitten. I went to Herb Gordon Subaru and had the best sales Looking to buy my first car in life. Read about the Subaru on several web sites and was smitten. I went to Herb Gordon Subaru and had the best sales person, John Sessoms. John was friendly, very patient and explained everything very clearly from basic Subaru driving to the optional controls available. I left his office knowing that I selected the best car for me. The other staff members were cordial and I was treated very well. Happy with Subaru Crosstrek. I would recommend John Sessoms for any future Subaru buyers. More

Buying a 2016 crosstrek for our daughter's college grad gift Thank you Cory Hymas for working with us in getting this particular crosstrek for our daughter.Your professionalism is outstanding and your expertise Thank you Cory Hymas for working with us in getting this particular crosstrek for our daughter.Your professionalism is outstanding and your expertise is greatly appreciated. And to all of the individuals who worked with us through the whole process ,we thank you all. More

Good job I bought my 16 Crosstrek a couple of weeks ago from Nick at Herb Gordon, very good experience and would recommend Nick B. He was friendly, knowledgeab I bought my 16 Crosstrek a couple of weeks ago from Nick at Herb Gordon, very good experience and would recommend Nick B. He was friendly, knowledgeable, and professional. The process was pretty laid back, they had the vehicle I wanted and was in and out in a few hours. Additionally I had a loan setup through my credit union, but went with their financing @ 2%. I could not be happier. More