Herb Gordon Subaru

This needs to be your go to dealer Hands down the best car buying experience. The culture, customer approach and the people are what made my experience exceptional. Transparency, pati Hands down the best car buying experience. The culture, customer approach and the people are what made my experience exceptional. Transparency, patience, flexibility, understanding and an ability to listen to what the customer needs and wants is what sets this dealer apart from any other. They have a "one-two" punch between sales and finance in the team of Jim and Bryan. Both are singularly focused on one thing - exceptional customer service. They made the process of purchasing a car fun. You may walk in as a customer but you will leave as a member of the family. More

Stress-free Experience Jim was eager to help and when the deal was finally done, he ran us through all the basics we needed to know about our new car. Great service, great Jim was eager to help and when the deal was finally done, he ran us through all the basics we needed to know about our new car. Great service, great team. Their price was better compared to another Subaru dealership we visited. We might consider Subaru again if we needed another vehicle and Herb Gordon Subaru of Silver Spring will be our dealer again. More

Great experience! Recently purchased a new Subaru impreza. Charles Bulow handled everything from start to finish. Process was quick, efficient and seamless. Checkout te Recently purchased a new Subaru impreza. Charles Bulow handled everything from start to finish. Process was quick, efficient and seamless. Checkout technicians went through all the B-) buttons and levers before we left. Even got my plates and tags from the fabulous business office. More

Great Experience Wonderful experience with Jim at Herb Gordon! Cannot recommend enough, such a pleasant car-buying experience! Having purchased a Subaru from another Wonderful experience with Jim at Herb Gordon! Cannot recommend enough, such a pleasant car-buying experience! Having purchased a Subaru from another dealer in the area and having a horrible experience, we were wary of the car buying experience all together. Jim and his team did an amazing job! They were straight forward and didn't try and give us the typical "car salesman" attitude. Everyone was friendly and polite! Will be recommending this dealership to others! More

Great service / 12,000-mile check up / Quick! I showed up early on a Wednesday to get a 12,000-mile check up... I learned that it normally takes 1.5 hours, to which I said I would have to just do I showed up early on a Wednesday to get a 12,000-mile check up... I learned that it normally takes 1.5 hours, to which I said I would have to just do the minimal (oil change) due to my time constraints. Vitaliy Khlebnikov was my service consultant and assured me it could be done under an hour. And it was done in 45 minutes! I was able to get everything squared away AND get to work on time. When I think about other places where I've literally left my car for 6-8 hours... and stuff isn't even started, it makes me wonder why I ever even bothered with those organizations. Herb Gordon is fast, quick, good... and nice/chill people. Will definitely keep coming back. More

Car-buying experience can be so pleasant! Need a new car, never had Subaru before, referred by colleague to Herb Gordon Subaru. What pleasant experience! Got internet invoice price, no press Need a new car, never had Subaru before, referred by colleague to Herb Gordon Subaru. What pleasant experience! Got internet invoice price, no pressure, no hassle, test drived the car, bought it in one trip! Jim's very friendly and helpful, we felt like very welcome into the Subaru family. Brian with finances was also very good, helping us to select service package we'd need, no pressure selling more expensive, not needed service. Anyway, it was such great experience walking in not knowing what to expect, left with a brand new Subaru Legancy, belonging to a big Subaru family. We will definitely recommend this dealership to anyone, we'll be back when we need another car!! More

Saved my sanity and my car Long story short, Herb Gordon Subaru corrected all the problems that Wilkins Subaru caused during an engine rebuild (see my Wilkins review for the ful Long story short, Herb Gordon Subaru corrected all the problems that Wilkins Subaru caused during an engine rebuild (see my Wilkins review for the full story). They found problems that I could feel with my car, no check engine light needed! I told them how it felt and they checked my car for specific problems that might be causing my issues. They found some major problems, caused by Wilkins, corrected them, and now my car is operating as it should be. My service advisor, Bob Thompson, kept me informed with updates on my car, was receptive to my concerns, and very friendly. He was everything you would want in a service advisor. He was on top of my issue and pressed to have my issues resolved and repaired at Herb Gordon, even though they were not to the ones who caused any of them. I had a great experience and would definitely come back again. I only wish I had the techs (Tech 5988 on the work order) name that found all the problems so I could them credit as well. Thank you Bob and all the people at HGS for the wonderful and friendly service! More

Best-ever car buying experience! I just bought a new 2017 Subaru Legacy 3.6 from Herb Gordon Subaru, and what a great experience, what a great price, what a great car! I first communi I just bought a new 2017 Subaru Legacy 3.6 from Herb Gordon Subaru, and what a great experience, what a great price, what a great car! I first communicated via email with Diego Munizaga, and he worked with me via phone and email to find the car I wanted locally, set up 0% financing, and set a price that was fair (and very close to what I wanted). When I went in to finalize the deal, true to his word, there was no pressure to upsell me. It was a great experience, start to finish. I'm happy. Never been able to say that before about buying a car! Repair-wise, I'll speak to my experience with my 2010 Impreza - other than standard servicing like oil changes, tires and brake pads, nothing needed repair or replacement in 6 years. Not bad! More