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Herb Gordon Subaru
Silver Spring, MD
1,614 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,614 reviews
August 19, 2017
Fantastic experience! Ken was unbelievably helpful and a bit of a miracle worker as he was able to save us a ton of money on an AC compressor replacement. We are extremely Ken was unbelievably helpful and a bit of a miracle worker as he was able to save us a ton of money on an AC compressor replacement. We are extremely happy we decided to come to Herb Gordon to get the issue checked out and even more grateful that we were able to work with Ken. We'll be back - thank you!! More
by alors17
Employees Worked With
August 04, 2017
Great service department Ken Hanscom help me take care of a small but annoying paint problem and went above and beyond to help me take care of my issue as well as get me a muc Ken Hanscom help me take care of a small but annoying paint problem and went above and beyond to help me take care of my issue as well as get me a much needed oil change! I would highly recommend this department! More
by Keithhollister
Employees Worked With
July 18, 2017
Happy supprise with transmission replacement. Vitaily always takes great care of my car and of me. This time was no difference, car was making a weird noise and turns out my transmission was goin Vitaily always takes great care of my car and of me. This time was no difference, car was making a weird noise and turns out my transmission was going out. Instead of 10k for new one Vitaily let me know my extended warranty would be just $100 deductible, when I came for pickup turns out Subaru covered it completely no deductible. Great service and relief.Also the loaner car was really nice. I think my next car will also be a Subaru and I know where to go to buy and service it. Keep up the exceptional service guys! More
by Jeffery J Mocho
Employees Worked With
Vitaily Khlebnikov
July 14, 2017
"Subaru - Everything I always wanted!" My friend took me to see Jim Boratenski, as she bought her Subaru from him. She always spoke so highly of his support, service, sense of humor, his de My friend took me to see Jim Boratenski, as she bought her Subaru from him. She always spoke so highly of his support, service, sense of humor, his dedication to selling Subaru, and having fun in the process! Being my first Subaru I've ever purchased, he was patient, and accommodating. You could tell he enjoys working with people and has a strong belief in the product he sells. It showed! He and the finance manager, Marc Dorfman, make a great team! They made my buying experience stress-free, and pleasant. I plan to bring my daughter back in the spring so she can buy her first Subaru from them. Thanks Gentlemen! More
by Jjarbinks1
Employees Worked With
Marc Dorfman, Jim Boratenski
June 25, 2017
Above and Beyond We had the pleasure of working with Jim to purchase our first Subaru. He made the process easy, painless, and fun. There was no pressure and he was at We had the pleasure of working with Jim to purchase our first Subaru. He made the process easy, painless, and fun. There was no pressure and he was attentive to our every need. The Impreza we wanted was not available at the time so he went out of his way to find and procure it for us. The prices were better than expected or listed through various advertising sites. There was no hassle or inconvenience and we are now happy Subaru Owners. We will come back to purchase from Jim again as soon as we are able. More
by WB, MB
Employees Worked With
Jim Boratenski
June 05, 2017
Bad Warranty practices. Will not cover my vehicle power-train that is under warranty 5 year 60k miles. This site refused to acknowledge and claimed entire warranty was 3 year Will not cover my vehicle power-train that is under warranty 5 year 60k miles. This site refused to acknowledge and claimed entire warranty was 3 year 36k warranty. Called Subaru @ 1-800-782-2789 and they confirmed my vehicle is still under warranty. Another problem is the service writer told me I could not leave my vehicle at the service center of the dealership that is checked in for repair, I typically leave a vehicle where the service is being done because it needs servicing. More
by Chris Langley
Employees Worked With
Bob Thompson
May 31, 2017
2017 Subaru Outback purchase This is the third Outback we have purchased from Jim since 2013. Always A plus experience. Jim is attentive and accommodating. TB/MEB Woodstock MD This is the third Outback we have purchased from Jim since 2013. Always A plus experience. Jim is attentive and accommodating. TB/MEB Woodstock MD More
by tb
Employees Worked With
Jim Boratenski
May 30, 2017
They go the extra mile Love the service. Quick, responsive, thorough. They treat you line they want your business. I see Ken Hanscom, he always gos the extra mile for me and Love the service. Quick, responsive, thorough. They treat you line they want your business. I see Ken Hanscom, he always gos the extra mile for me and solves problems. Good place, good guy. More
by Stevebro3
Employees Worked With
May 14, 2017
Competence Without Pressure We recently bought a Subaru Impreza from Jim, and we greatly appreciate how he handled the whole thing. Making a big purchase is always a big step, wi We recently bought a Subaru Impreza from Jim, and we greatly appreciate how he handled the whole thing. Making a big purchase is always a big step, with a lot of built-in angst. Too many car dealers increase the pressure, but Jim did just the opposite. He was there when we needed him, but stayed in the background when we needed time to think. He answered all our questions, but less us do the test drive on our own. And he gave us a good price the first time, without playing games or adding hidden extras. More
by Janet and Mark
Employees Worked With
Jim Boratenski
April 13, 2017
Great experience I just purchased my first Subaru and can't say enough about the buying experience. The whole process was painless, and extremely pleasant! Jim Borat I just purchased my first Subaru and can't say enough about the buying experience. The whole process was painless, and extremely pleasant! Jim Boratenski was excellent. Not pushy, no pressure, but very helpful, informative and pleasant. Everyone I met at the dealership was positive, and seemed happy to work there. Very relaxed. I definitely recommend working with Jim and doing business with Herb Gordon. More
by Jan M
Employees Worked With
Mark, Paolo, Jim Boratenski
