Herb Gordon Subaru

Great car-buying experience I needed to replace my 1998 Subaru Outback. I obtained a AAA discount certificate before visiting this dealer, which they honored. I test drove a 2018 I needed to replace my 1998 Subaru Outback. I obtained a AAA discount certificate before visiting this dealer, which they honored. I test drove a 2018 Impreza and decided to buy the car I test drove. The salesperson was very personable and knowledgeable about the Subaru models. The staff person who helped me with the financing was also very personable and was able to get me a very good financing offer. Both people were very easy to work with, which I greatly appreciated. The whole experience was a good one. BTW, I bought my Outback in 1998 when this dealership was known as Tischer Subaru, which is one of the reasons I selected Herb Gordon Subaru. More

Very pleasant experience Always take my car there for service. Great people, efficient, professional, nice to deal with. Short wait time for service to be completed. Highly re Always take my car there for service. Great people, efficient, professional, nice to deal with. Short wait time for service to be completed. Highly recommend. More

Great place to buy or service a car The folks at Herb Gordon made buying my car an all-around great experience. I used the build tool on the Subaru website and took the information in wi The folks at Herb Gordon made buying my car an all-around great experience. I used the build tool on the Subaru website and took the information in with me. I talked with Gary Grace and after a test drive and about 30 minutes of discussion I had decided I was going to buy the car, they just had to find it for me. They were able to locate a vehicle which had everything I wanted. Gary called me and gave me the price they were looking for - it was a fair price ($1,300.00 under the Subarau.com build price) and I felt that there was no need to try and haggle or shop around. I went back in spoke with him and Jason Withrow (the sales manager) briefly and had them order it. The vehicle arrived three days later, and the remainder of the purchase was a breeze. While the car was purchased with cash I still met with Marc Dorfman (the finance manager) briefly to discuss any additional services they could offer (such as an extended warranty). While I was presented with these options there was absolutely no pressure to purchase any of them. This was the first purchase I’ve made form Herb Gordon but the third purchase for my family. I'd highly recommend purchasing a vehicle from them – I know I’ll be going back when my wife’s car needs to be replaced. I haven't had my car serviced yet but my mom has been having her cars serviced at Herb Gordon for almost 20 years. She recently had an issue with her Outback burning oil and the service department went to bat for her and got Subaru to replace the engine even though she was out of warranty. One more thing: In regard to the CSI survey you will receive - I spent 13 years working in the car business. I know some will think I'm a plant or a shill and that's your prerogative. But as someone who's been on the receiving end of the survey you're sent by ANY manufacturer after purchasing a vehicle or having that vehicle serviced, please help the employees out and fill it out as 100% satisfied if you're happy with the INDIVIDUAL who helped you. The surveys don't affect the manufacturers - when you choose an answer other than completely satisfied/outstanding all it does is affect the pay of the salesman, the service writer, or other employees who helped you even when you're complaining about how the water coming out of the bathroom tap wasn't hot enough. More

Back again! I just keep coming back due to their great service department. How long have I been coming back? Almost 15 years! Always great service and if there is I just keep coming back due to their great service department. How long have I been coming back? Almost 15 years! Always great service and if there is a problem with the service received (which happens very rarely) they take care of it without a question. I bought our new Subaru here just to keep coming to the service department. I figure if it ain't broke, don't fix it! I look forward to another 15 years. More

very pleasant, there was no pressure from Rich. Very helpful and convincing talk. Rich explained in detail all the features and answered all questions of doubt. His explanation regarding financing a Very helpful and convincing talk. Rich explained in detail all the features and answered all questions of doubt. His explanation regarding financing aspects was very helpful. More

Best Service Anywhere I would never take either of my two Outbacks anywhere else for service. Always done right. Total professionalism. Highest level of ethics. Both K I would never take either of my two Outbacks anywhere else for service. Always done right. Total professionalism. Highest level of ethics. Both Ken Hanscom and Vitale Khlebniekov are hugely knowledgeable and thoroughly courteous in every respect. The facility is clean, comfortable and convenient. Even the machine coffee is good. I just wish they hadn't gotten rid of their nitrogen generator. I fill my tires with nitrogen, and it's difficult to get it done elsewhere. Hal Stein More

Excellent service, great communication Brought our car to Herb Gordon Subaru because all of the idiot lights were on, and also noticed a funky smell. Unfortunately, we figured out that rode Brought our car to Herb Gordon Subaru because all of the idiot lights were on, and also noticed a funky smell. Unfortunately, we figured out that rodents had done quite a lot of damage to the electrical harnesses and more. A mess! Michael Goodman coordinated everything with regard to these repairs- he made sure I had a loaner car, called me with the estimate and answered all my questions. He gave me a phone number to call if I had questions and he picked up that phone directly each time. No phone tag! No speaking to whoever might be available and waiting for them to figure out which car was mine and what it was in for. I even got automated emails and texts to update me, for instance when parts arrived. Very impressive communication all the way around. He even called me proactively to let me know that he hadn't heard from the insurance adjuster so that I could follow up rather than wait an extra day or two. When I picked up my car, Michael introduced me to the mechanic who actually did the work- he explained a bit more about the work done and again was available to answer any questions. We did hit a snag- most of the bill was going to be covered by my insurance company, and as of when I walked in the dealership to get my car, they had mailed the check to the dealership. Clearly this put the dealership in the less than ideal position of having to hold onto my car because my insurance company couldn't figure out a way to expedite payment. I certainly understood the dealership's need to be paid- after all, they had completed a 2700 repair and in far less time than the adjuster suggested it might take. Ken Hanscom, a manager there, not only offered me extended use of the courtesy car, he offered it to me at no charge, even though my insurance co does not reimburse for loaner cars! In the end, and on short order, Michael and Ken huddled with the Director, Greg Edwards, and released my car to me so that I would not be inconvenienced by an extra trip back to dealership. In other words, the insurance co came up short on service, and Herb Gordon Subaru employees not only did their job very well, they even covered for the insurance company's shortcoming. Long story short, we're keeping the service team at Herb Gordon Subaru and finding a new insurance company! More

BEST EXPERIENCE IN BUYING A CAR EVER !!! Very professional, efficient and thorough and got everything done quickly. Strongly recommend Marc Dorfman and Gary Grace. I LOVE MY 2018 SUBARU FORRE Very professional, efficient and thorough and got everything done quickly. Strongly recommend Marc Dorfman and Gary Grace. I LOVE MY 2018 SUBARU FORRESTER !!! MARIA H. More

check engine light I've been going here for two plus years and I've had positive interactions with everyone and I know a fair share of the staff. They're always pleasant I've been going here for two plus years and I've had positive interactions with everyone and I know a fair share of the staff. They're always pleasant, helpful, and understanding. Michael is the same, which is greatly appreciated. More