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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,212 Reviews

1,212 Reviews of Herb Chambers Honda - Service Center

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January 19, 2021

I brought a suv from Brian McCaffrey service was a pleasure working with him also everyone there is so pleasant & friendly very helpful I’m glad I got my car from here love it I would definitely recom More

by Debra Jordan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Desilva, Brian McCaffrey
Feb 12, 2021 -

Herb Chambers Honda responded

Debra Jordan - Thank you for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. We're so happy to know that this was achieved with you during your visit with Brian. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! - Herb Chambers Honda of Boston team

Feb 12, 2021 -

Debra Jordan responded

Yes definitely no problem

January 12, 2021

It was really great and good service they were friendliness and the service was perfect thanks you Seam De Silva for helped us throughout the whole process with his professional service. More

by cirino.elias
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seam De Silva
Jan 13, 2021 -

Herb Chambers Honda responded

cirino.elias - Thank you for taking the time to share your experience with Seam! We're so happy to hear you had such an enjoyable visit and that you found Seam to be informative and thorough. Thank you again for your business and for choosing Herb Chambers Honda of Boston for your automotive needs! - Herb Chambers Honda of Boston team

January 07, 2021

Brought car in turn signal problem.they check the car completely found a couple of problems inform what the cost would be fix all of the issues at a reasonable cost More

by Greg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor lopez
Jan 13, 2021 -

Herb Chambers Honda responded

Greg - Thank you for taking the time to share your experience. We're thrilled that you enjoyed working with our team! If there's ever anything more that we can assist you with, please don't hesitate to ask! - Herb Chambers Honda of Boston team

December 20, 2020

I had to have a software update due to a recall in my Honda Passport. I made an appointment on line and was able to get an appointment within a day. Victor was the service representative with whom I de More

by mtlomasney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
victor
Dec 29, 2020 -

Herb Chambers Honda responded

mtlomasney - Thank you for the five-star review! We're so happy to hear that Victor and our service department were able to assist you with your recall issue. Victor is a real asset to our team and we know he will be glad to see your kind words. Thank you for your business and we look forward to assisting you again in the future! - Herb Chambers Honda of Boston team

December 17, 2020

Contacting these people regarding bad service is pointless. The GM leaves automated responses and did not look into my wife’s concern. All her belongings were stolen while waiting for service!!! The More

by Sammy N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Susan Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2020

I had the pleasure of working with Sean DeSilva, when getting my 2008 Honda CRV services. From the moment I checked in Sean show supreme professionalism throughout my time at the dealership. He gave an e More

by tiamaria2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Dec 22, 2020 -

Herb Chambers Honda responded

tiamaria2007 - Thank you so much for sharing your wonderful experience with Sean! It is our goal to offer every customer a personal touch and ensure that we do everything possible to help you leave our dealership happy. We thank you for your business and we look forward to helping with your automotive needs in the future!- Herb Chambers Honda of Boston team

November 26, 2020

This was an exceptional experience. I just went fir an oil change but was treated so well, without any pressure . The staff were also extremely courteous and efficient. Sean made the entire experience p More

by Fitprofitness
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Dec 21, 2020 -

Herb Chambers Honda responded

Fitprofitness - Thank you for your time and recommendation. We truly appreciate hearing feedback from our customers! We're so happy to know that Sean was able to provide you with quick and convenient service. Your satisfaction is our #1 goal! Should you need anything else, please do not hesitate to call. - Herb Chambers Honda of Boston team

November 22, 2020

Outstanding! Sean DeSilva oversaw my car repairs. Great communication, transparent about cost, knowledgeable, and delivered high quality work & service on time! Will recommend to others! More

by Slevy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Dec 21, 2020 -

Herb Chambers Honda responded

Slevy - What an outstanding review to read! It is great to know that Sean provided you with a first class and welcoming experience. Our primary concern is delivering flawless customer service and we're happy to know that Sean provided you with exactly that. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! - Herb Chambers Honda of Boston team

November 18, 2020

I bought my 2018 CRV at Herb Chambers Boston and have had great success with it. I recently brought it back for the 30,000-mile service check and received first-rate care from Sean DeSilva, Service Advisor. More

by rich4709
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Dec 15, 2020 -

Herb Chambers Honda responded

rich4709 - Thank you very much for leaving such a fantastic review! We're so happy to know that you enjoyed working with our team. An upfront, honest, and professional approach is always our goal and we're thrilled to know that Sean did just that. Thank you again we look forward to serving your automotive needs for years to come! - Herb Chambers Honda of Boston team

November 13, 2020

Sean DeSilva was an excellent service adviser. He was very friendly, accommodating, transparent and informative. His professionalism was greatly appreciated. I recommend him for any of your service needs More

by maliksl5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Dec 10, 2020 -

Herb Chambers Honda responded

maliksl5 - Thank you for sharing your experience with us! We're so pleased to hear that Sean was able to assist you with your service needs and get you back on the road following your appointment. Sean truly is a valuable member of our crew and I am glad to hear he impressed you. Thank you again and please let us know if there is anything we can assist you with in the future! - Herb Chambers Honda of Boston team

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