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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,212 Reviews

1,212 Reviews of Herb Chambers Honda - Service Center

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July 08, 2021

Sean was helpful and attentive. He explained the issues related to the service and let me know if the options available. He provided the Lyft service to and from my home due to the additional time needed a More

by imlbwl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Dasilva
Jul 09, 2021 -

Herb Chambers Honda responded

It means so much to hear our team gave you such excellent care! Thank you for the five-star rating! - Herb Chambers Honda In Boston

July 06, 2021

Prompt and polite service. Robert was attentive and explained the solution to the problem. I also very much liked the check in process with the valet. More

by Vin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Herb Chambers Honda responded

Thank you so much for your honest review and rating! We're happy to hear Robert provided such excellent care to you! - Herb Chambers Honda In Boston

July 06, 2021

My experience since buying of car has been awesome. I'm happy I bought my car there. It was so easy with Jose help. Dj has been my advisor multiple times and he is awesome. He always takes care of all my n More

by Chicago41968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lascelle McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Calixto
Jul 07, 2021 -

Herb Chambers Honda responded

This review means more to Jose, DJ, and our team than you know! Thanks for the five-star rating and kind words! - Herb Chambers Honda In Boston

July 03, 2021

Dahl from service was an amazing help since I got to the dealership. He also kept me updated on my vehicle, told me other things that my car needed More

by Elizabethlovesjalexis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dahl Jackson
Jul 06, 2021 -

Herb Chambers Honda responded

Thank you for the wonderful five-star review! We're happy to hear Dahl and our team made this a positive experience! - Herb Chambers Honda In Boston

July 03, 2021

Robert Hall is the best and a professional Honda Service Advisor. He is amazing and makes the process really smooth. He always goes above and beyond for his customers and tries to help as much as possible. More

by So
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Herb Chambers Honda responded

This review is so great to see! Thank you for your continued confidence in our service team! We'll see you at your next appointment at Herb Chambers Honda In Boston!

June 30, 2021

Nelson in the service department was excellent. He was courteous friendly and explained everything in details. He has great customer service More

by Dee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Bermudez
Jul 01, 2021 -

Herb Chambers Honda responded

Thanks for the kind review! We're certainly lucky to have team members like Nelson at Herb Chambers Honda In Boston!

June 29, 2021

If you need serious repairs done correctly this is the place. If you have a problem that no one can figure out this is the place to go. More

by snoozer5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ
Jun 30, 2021 -

Herb Chambers Honda responded

Wow! Thank you so much for the glowing review and recommendation! We're so glad to hear our team provided a five-star experience to you! We'll see you at your next appointment! - Herb Chambers Honda In Boston

June 28, 2021

Robert D was very accommodating. He made me very comfortable while waiting for my service to get done. More

by Kiko
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Herb Chambers Honda responded

It means so much to hear Robert gave you such excellent care! Thank you for the awesome feedback and five stars! - Herb Chambers Honda In Boston

June 26, 2021

Robert Hall is very attentive to your time and car needs. Excellent attention to detail and great customer service with a smile! More

by stevenburns22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Herb Chambers Honda responded

We're so glad to hear it, Steven! Robert and our team are so glad you had a five-star experience, and we'll see you next time! - Herb Chambers Honda In Boston

June 26, 2021

The location of Herb Chambers Honda - Boston is very inconvenient for me since they moved from Commonwealth Ave., Allston to Morrisey Blvd, but more concerning is the lack of space, both outside space f More

by ahartlj1
Recommend Dealer
No
Employees Worked With
Susan Tarquini
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Herb Chambers Honda responded

We appreciate your feedback and will address these concerns with the team. We are disappointed to see the low rating and understand your frustration surrounding current regulations and mandates. I would like to discuss this situation with you and determine how we can improve moving forward. Please reach out to me at your earliest convenience. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

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