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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,347 Reviews
Call Service Center (617) 731-0100

1,347 Reviews of Herb Chambers Honda - Service Center

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November 17, 2023

The dealership is awesome and the staff are professional. Awesome experience! Will come back again! More

by Xiao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
King Man Yuen
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Nov 20, 2023 -

Herb Chambers Honda responded

Xiao, thanks so much for giving our Herb Chambers Honda In Boston team the opportunity to serve you - we look forward to doing so again in the future!

November 16, 2023

Sean at Herb Chambers is a top-notch professional. From his attention to detail to his genuine care for customers, Sean truly stands out. I highly recommend him! 👍😊 More

by Stephanie C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Desilva
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Nov 16, 2023 -

Herb Chambers Honda responded

Hi Stephanie! We're delighted to know that Sean's attention to detail and customer care stood out during your visit at Herb Chambers Honda In Boston. Thanks for the recommendation!

November 16, 2023

Sean DeSilva was an amazing help during the service visit. He thoroughly explained all the details and spent time to walk me through the required maintenance. More

by Nadim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
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Nov 16, 2023 -

Herb Chambers Honda responded

Hi Nadim! It's great to know that Sean was able to provide you with the detailed and helpful service we strive for at Herb Chambers Honda In Boston. Thanks for sharing your experience!

November 16, 2023

Sean de Silva is the best service manager. You should hire more like him: thorough, knowledgeable, straightforward, effective. I don’t know what he is paid, but he deserves more. More

by richardolken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean de Silva
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Nov 17, 2023 -

Herb Chambers Honda responded

Hi Richard! We appreciate your feedback! It's great to know that Sean has been providing you with such excellent service at Herb Chambers Honda In Boston. We'll make sure he gets the recognition he deserves!

November 16, 2023

Outstanding customer service from Katherine! I wasn't expecting the service to be done on the same day! She made it looks simple and easier! Thank you! More

by MANUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine
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Nov 16, 2023 -

Herb Chambers Honda responded

Hey Manuel, thank you for the 5-star rating! We're delighted to know Katherine provided you with excellent service at Herb Chambers Honda In Boston. We always aim for efficiency and simplicity! Safe travels!

November 15, 2023

Kingman gave an excellent service for me. He did a great job. Thank you, Kingman. More

by Thien Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kingman
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Nov 15, 2023 -

Herb Chambers Honda responded

We appreciate your kind feedback, Thien, and can't wait to share it with King Man! Thanks so much for your business, from all of us here at Herb Chambers Honda In Boston!

November 12, 2023

Everyone was so pleasant and eager to help, even close to closing hours 10/10 experience. I was helped by Katherine Nguyen. Thank you Katherine for the thorough explanations regarding my car and maintenance More

by Riley Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katherine Nguyen
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Nov 14, 2023 -

Herb Chambers Honda responded

Hi Riley! We're delighted to know that Katherine and our team at Herb Chambers Honda In Boston provided you with a top-notch experience. We appreciate your kind words!

November 11, 2023

I have been trying for two days to contact the garage. It always goes to voicemail. There is one problem that isn’t completely resolved. More

by janice mcnamara
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Herb Chambers Honda responded

Janice, We're sorry to learn about the difficulty you've had reaching us and that there's an unresolved issue. We strive for excellent communication with our customers and your feedback is important. We will reach out to you soon to address this promptly. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

November 11, 2023

My family has bought all of our cars from this dealership and will continue in the future. We like the staff, and the service provided. More

by silvia.mejia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Herb Chambers Honda responded

Silvia, we're so grateful for your family's continued support of Herb Chambers Honda In Boston. It's great to know you've enjoyed our service and staff over the years!

November 10, 2023

Service advisor was prompt and got me in and out quickly and kept me informed throughout the process More

by Jdwong13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Herb Chambers Honda responded

We're glad our Herb Chambers Honda In Boston team could make your visit an efficient one! Take care and please don't hesitate to reach out if we can be of service again in the future!

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