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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,212 Reviews

1,212 Reviews of Herb Chambers Honda - Service Center

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July 10, 2023

Robert is always hospitable and is on point every time I need his assistance thanks Robert and Honda! More

by Ric Barbosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo Dalence
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Pasquarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maulik Desai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilfredo Soto, Raejon Alston, Joseph Jaquez
Jul 11, 2023 -

Herb Chambers Honda responded

Hey Ric, thank you for the great review! We're delighted that Robert provided you with excellent assistance. We appreciate your support and hope to see you again soon. Drive safely!- The Herb Chambers Honda In Boston Team

July 08, 2023

Sean provided exceptional service - responsive, clear explanations, and honest. I would return and recommend others to consider this location for Honda maintenance. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Jul 10, 2023 -

Herb Chambers Honda responded

Dan, thank you for the great review! We're so glad to hear that Sean provided exceptional service during your visit. Thank you for choosing Herb Chambers Honda In Boston and for recommending us to others. Have a wonderful day!

July 07, 2023

Sean was excellent to work with and he provided exceptional service. He did a great job explaining the purpose of the service and ensured I understood what they would be doing and why. He kept me u More

by kastle44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Jul 07, 2023 -

Herb Chambers Honda responded

Thank you for the positive feedback! We're pleased to hear that Sean provided exceptional service and make sure you were comfortable throughout the process. Your satisfaction is important to us, and we appreciate your kind words. Drive safely!-The Herb Chambers Honda In Boston Team

July 07, 2023

I worked with Sean DeSilva today - he was great. He checked everything out that I asked him to and fixed my issue(s) and everything was done before lunch. Sean explained everything they did and was More

by pjmccarthy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Jul 08, 2023 -

Herb Chambers Honda responded

We're so glad to hear that you had a great experience working with Sean at Herb Chambers Honda in Boston. Thank you for taking the time to share your positive feedback. If there's anything else we can assist you with, please don't hesitate to reach out. Have a wonderful day!

July 06, 2023

Excellent service— East to book and appointment for service Francis was a total professional and great to work with in getting my car serviced! More

by Seano4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sofia Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilfredo Soto
Jul 07, 2023 -

Herb Chambers Honda responded

Thank you for the great review! We're pleased that Francis provided you with great customer service and we'll be sure to pass along the positive feedback. Drive safely! - The Herb Chambers Honda In Boston Team

July 05, 2023

Wonderful professional, courteous service every time I go to this dealership. Sean Desilva was extremely courteous, helpful, honest and straightforward in explaining pricing and what work needed to be done. More

by Pete M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Desilva
Jul 05, 2023 -

Herb Chambers Honda responded

Hi Pete! Thank you so much for your kind words and continued support. We're delighted to hear that Sean provided you with excellent service, and we'll be sure to pass along your compliments to him. It's great knowing that our team consistently delivers professional and courteous service every time you visit Herb Chambers Honda in Boston. We appreciate your loyalty, and we look forward to serving you again soon! Drive safely!

July 04, 2023

Great professional attitude at the dealership. This started with the welcome from the service advisor, through the work performed and ended with the delivery of the automobile. More

by stevendouglas917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis in service.
Jul 05, 2023 -

Herb Chambers Honda responded

Thank you for the great review! We're pleased to hear that our team at Herb Chambers Honda In Boston provided you with a professional and welcoming service experience. We appreciate your business and hope to see you again in the future!

July 02, 2023

This dealership is not your typical “dealership” to get your car serviced. They are honest, fair, and transparent about their pricing. Robert Hall is one of the associates and was WONDERFUL! They take you More

by Paige N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Herb Chambers Honda responded

Hi Paige, thank you so much for the kind words! We're glad to hear that our team at Herb Chambers Honda In Boston provided you with honest and transparent service. Robert is a valued member of our team, and we appreciate your recognition of his wonderful customer service. We look forward to serving you again next time!

July 01, 2023

After an oil change loosened the splash shield, car was taken in immediately to fix the problem, quickly and no charge. Thank you! More

by Ldugie
Recommend Dealer
Yes
Employees Worked With
Sean DaSilva
Jul 03, 2023 -

Herb Chambers Honda responded

We're glad we could help you out! Thank you for choosing Herb Chambers Honda In Boston. We appreciate your kind words and hope to see you again in the future. Have a great day!

July 01, 2023

Sean is a very professional and patient person representing this location in Boston. He took his time explaining to me exactly what the problem was with my car and the necessary steps that needed More

by Stine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Jul 01, 2023 -

Stine responded

I have one question: Why aren't there loners when your car can not be serviced in a timely fashion? My car was not safe to drive and it was not able to be worked on because the warranty worked needed to be approved first. I had to leave my car there. I was lucky this time because I didn't need my car right away for anything. What if I did? I would have been shxx out of luck.

Jul 19, 2023 -

Herb Chambers Honda responded

Thank you for the review. We're happy to hear that Sean provided you with truly exceptional service during your recent visit here at Herb Chambers Honda In Boston and we'll be sure to pass along these kind comments to him. We've also noted your feedback about loaner vehicles and will make sure it is taken into consideration moving forward. If you'd like to share anything further about your experience, please feel free to contact me directly at your earliest convenience. Respectfully, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

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