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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,212 Reviews

1,212 Reviews of Herb Chambers Honda - Service Center

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August 14, 2023

Had a great service experience here every time I come by! I love this dealer and the people here they always have my back! More

by mikeymike1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Aug 15, 2023 -

Herb Chambers Honda responded

Hey Mikey, we're glad to know that you've consistently had great service experiences with our team at Herb Chambers Honda In Boston. We appreciate your loyalty and look forward to seeing you next time! Safe travels!

August 14, 2023

The service department in fact, all of her chambers had a system failure just as I showed up from my service appointment. But they handled it smoothly. I was out of there in a couple of hours and they were n More

by Pascannell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Herb Chambers Honda responded

Pascannell, we're glad to know that despite the system failure, our team at Herb Chambers Honda In Boston was able to keep things running smoothly for you. Thanks for your patience and understanding during this time!

August 14, 2023

Just amazing, every time I go there everyone is always so helpful, I get everything I need and then some. Sean always take care of me when I come in More

by shanaejones2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean D
Aug 15, 2023 -

Herb Chambers Honda responded

We're delighted to know you always find our team helpful at Herb Chambers Honda In Boston! It's great that Sean consistently takes good care of your needs. Thanks for the wonderful review and we look forward to seeing you next time!

August 11, 2023

Excellent service at this location. Took the time to walk through and explain everything that was happening and what to look for in the future. Very insightful. More

by JMcGuinness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Aug 14, 2023 -

Herb Chambers Honda responded

We're delighted to know you found our service at Herb Chambers Honda In Boston insightful and thorough. We believe in keeping our customers well-informed! Thanks for the review.

August 11, 2023

The staff was very welcoming, and answered every questions I had. Will definitely go back for any car issues. More

by iaralovely3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Herb Chambers Honda responded

We're glad to know you felt welcomed and well-informed at Herb Chambers Honda In Boston! We look forward to assisting with any future car needs. Thanks for the review!

August 10, 2023

Great customer service, Nelson Castillo provided me the best service. He was very polite and helpful. More

by Erica.Elumogo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Castillo
Aug 11, 2023 -

Herb Chambers Honda responded

Erica, we're delighted to know Nelson provided you with top-notch service at Herb Chambers Honda In Boston. Thanks for the shout-out!

August 09, 2023

I heard a weird clunking sound with my car. Brought it in to Herb Chambers and Nelson Castillo helped me check in. He was approachable and communicative when I reached out for an update. I woul More

by yer2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Castillo
Aug 10, 2023 -

Herb Chambers Honda responded

We're glad to know that Nelson and our team at Herb Chambers Honda In Boston were able to assist you with your car issue. Thanks for recommending us, we appreciate it!

August 09, 2023

Sean Dasilva always makes sure to give me great service when I come in with my car or call in with a question. I have no complaints about the service department and highly recommend them. More

by soarespires
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Dasilva
Aug 09, 2023 -

Herb Chambers Honda responded

We're delighted to know that Sean has been able to provide you with great service at Herb Chambers Honda In Boston. We appreciate your recommendation and look forward to assisting you in the future! Drive safely!

August 06, 2023

I have been a loyal customer of the Herb Chambers Honda Boston for a long time, the provide the best service ever. They always keep you updated on your services and tell you what services you will need in More

by Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Herb Chambers Honda responded

Hi Tommy, we're so glad to know you've had consistently great experiences with us at Herb Chambers Honda in Boston. We appreciate your loyalty and look forward to continuing our service for you!

August 04, 2023

I appreciate the reprogramming of my new key fob! However, I don’t appreciate being told I needed a new car battery and then my hood being dented by you guys and not getting told that information. Pr More

by cdasilvajenkins
Recommend Dealer
Yes
Employees Worked With
Nelson
Aug 04, 2023 -

Herb Chambers Honda responded

I'm sorry to read about your experience. We strive for excellent customer service and clear communication, so it's disappointing to know we fell short this time. I understand how important trust is in our line of work and would like the opportunity to address these issues directly with you. Please reach out at your earliest convenience - Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

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