Herb Chambers Honda - Service Center

Fast service, polite and helpful staff, comfortable area to wait. I also appreciate that Sean helped me focus on what needed to happen at that visit, and things to be aware of as I look ahead. to wait. I also appreciate that Sean helped me focus on what needed to happen at that visit, and things to be aware of as I look ahead. More

Sean was great, he was always present when I walked through the front door. I waited a bit but he gave me the car part I needed and did his job! through the front door. I waited a bit but he gave me the car part I needed and did his job! More

I m always treated with respect and in a timely fashion. I appreciate the service they deliver. I appreciate the service they deliver. More

I was very pleased with the service here. everyone was nice and helpful to me specially Danielle ! she made sure i was taking care of ,and denied a tip from me ,so i wanted to write her a rev everyone was nice and helpful to me specially Danielle ! she made sure i was taking care of ,and denied a tip from me ,so i wanted to write her a review for her kindness. More

Sean did an excellent job. He went above to investigate what I had left on the oil change credit. I really appreciated his effort. Excellent customer service. He went above to investigate what I had left on the oil change credit. I really appreciated his effort. Excellent customer service. More

Sean DeSilva took excellent care of me when I came in to have a recall taken care of. He went above and beyond the call of duty to make sure that I had no questions about the procedure. have a recall taken care of. He went above and beyond the call of duty to make sure that I had no questions about the procedure. More

Great customer service experience every time I walked in. I didn’t have to wait too long to get my car done. Everybody is nice and friendly with customers. 5 stars for the branch. I didn’t have to wait too long to get my car done. Everybody is nice and friendly with customers. 5 stars for the branch. More

Sean took care of me and ensured I was in good standing with my vehicle. Good customer service experience with Sean with my vehicle. Good customer service experience with Sean More

Collision center administrative staff is terrible! Change them or give them training on customer relations. One hang up the telephone to my face Julia Anderson. Their manager left I can’t blame him th Change them or give them training on customer relations. One hang up the telephone to my face Julia Anderson. Their manager left I can’t blame him these people are so aggressive no one can work with them. All they want is to fight! I am a customer who waited literally 4 months to get my vehicle back from the body shop. They don’t know how to sympathize or have any empathy. They just attack. They are rude very rude. They expect me to pay for diagnostic test after they return the car. Did they fix it or not? Who knows! Unacceptable. I want to feel satisfied that my car has been repaired fully if the body shop is returning it to me. I don’t expect to run a diagnostic test to audit the work they have done. Then there is Susan Tarquini. She thinks she is the manager of the people who work for Honda plus the customers. Without listening she gives orders reaches conclusions. Does not have the ability to evaluate a situation like a manager and help the customer especially if the customer is a loyal one for the past 2 years. She wants to send thunderbolts with her immense arrogance and dictatorship. Find someone with managerial skills or give her training. As a matter of fact keep your technicians but fire all your administrative and sales personnel. Find people who can build trust and good relations with customers. If anybody asks me about Honda Chambers collision center I will say run away as fast as you can. The person in Honda chambers called Sean is a a hider He just hides away when there is a confrontation instead of supporting his customer. The Sean in the collision center does not know the features of Honda cars. Robert D. I am sorry to write all these on your evaluation because you were the only one who attended my questions as I received my car after 4 months !!! giving me dependable and informative answers. Thank you for your time and kind approach. More