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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,212 Reviews

1,212 Reviews of Herb Chambers Honda - Service Center

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November 15, 2023

Kingman gave an excellent service for me. He did a great job. Thank you, Kingman. More

by Thien Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kingman
Nov 15, 2023 -

Herb Chambers Honda responded

We appreciate your kind feedback, Thien, and can't wait to share it with King Man! Thanks so much for your business, from all of us here at Herb Chambers Honda In Boston!

November 12, 2023

Everyone was so pleasant and eager to help, even close to closing hours 10/10 experience. I was helped by Katherine Nguyen. Thank you Katherine for the thorough explanations regarding my car and maintenance More

by Riley Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katherine Nguyen
Nov 14, 2023 -

Herb Chambers Honda responded

Hi Riley! We're delighted to know that Katherine and our team at Herb Chambers Honda In Boston provided you with a top-notch experience. We appreciate your kind words!

November 11, 2023

My family has bought all of our cars from this dealership and will continue in the future. We like the staff, and the service provided. More

by silvia.mejia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Herb Chambers Honda responded

Silvia, we're so grateful for your family's continued support of Herb Chambers Honda In Boston. It's great to know you've enjoyed our service and staff over the years!

November 11, 2023

I have been trying for two days to contact the garage. It always goes to voicemail. There is one problem that isn’t completely resolved. More

by janice mcnamara
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Herb Chambers Honda responded

Janice, We're sorry to learn about the difficulty you've had reaching us and that there's an unresolved issue. We strive for excellent communication with our customers and your feedback is important. We will reach out to you soon to address this promptly. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

November 10, 2023

Service advisor was prompt and got me in and out quickly and kept me informed throughout the process More

by Jdwong13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Herb Chambers Honda responded

We're glad our Herb Chambers Honda In Boston team could make your visit an efficient one! Take care and please don't hesitate to reach out if we can be of service again in the future!

November 07, 2023

I just want to take the time to acknowledge the customer service of Sean Desilva. I was very distraught when my wife accidently filled up her tank with Diesel fuel. When the car was brough into Herb Chambe More

by gjacmel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Desilva
Nov 07, 2023 -

Herb Chambers Honda responded

We're so glad to know that Sean and Susan were able to assist you during such a stressful time. Their dedication is truly representative of the level of service we strive for at Herb Chambers Honda In Boston. Thank you for choosing us, your feedback means a lot and will be passed along to our team. Take care!

November 06, 2023

Robert hall is a true professional. Great communicator. During my check in process, Robert coached an employee on a process regarding accuracy of information. His patience and care towa More

by M.theissen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Herb Chambers Honda responded

We're delighted to know that Robert's professionalism and dedication made a positive impact on your experience at Herb Chambers Honda In Boston. Thanks for taking the time to share this! We'll see you next time. Safe travels!

November 06, 2023

I always have the best service when I deal with Robert. He is truthful and sincere, and make sure that you get the best of us. More

by Maripr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Herb Chambers Honda responded

It's great to know that Robert consistently provides you with top-notch service at Herb Chambers Honda In Boston. We appreciate your kind words and look forward to serving you again in the future!

November 03, 2023

Sean DeSilva is the personification of excellence in service. He is a highly skilled individual. He is knowledgable, capable, and a person of his word. I brought my Honda CRV in because it was making More

by Arthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Nov 03, 2023 -

Herb Chambers Honda responded

Hi Arthur! We're so glad to know that Sean's excellent service made your experience at Herb Chambers Honda In Boston a memorable one. We appreciate the kind words and will pass them along! Enjoy driving your quiet Honda CR-V again!

November 01, 2023

Dealership has been taking care of my vehicle for over five years now. Overall good More

by JrCam09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
King Man
Nov 02, 2023 -

Herb Chambers Honda responded

We're glad you feel confident returning to Herb Chambers Honda In Boston for your service needs! Thank you for being our customer!

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