Back

Herb Chambers Honda - Service Center

Boston, MA

4.8
1,212 Reviews

1,212 Reviews of Herb Chambers Honda - Service Center

Sort by
December 24, 2023

Outstanding customer service from Robert Hall. He goes above & beyond to explain details to this 80 year old More

by Nora Sullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Herb Chambers Honda responded

Hey Nora, thank you for the 5-star rating! We're delighted to know that Robert provided you with outstanding service at Herb Chambers Honda In Boston. We always aim for our customers to leave feeling well-informed and taken care of!

December 22, 2023

Sean DeSilva was incredibly friendly, knowledgeable and professionals. He went through the process of maintenance step by step, with a detail explanation. I Would recommend Herb Chambers Honda to anyone, v More

by bderaco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Dec 22, 2023 -

Herb Chambers Honda responded

We're glad to know that Sean's friendly and knowledgeable service made your experience at Herb Chambers Honda in Boston a pleasant one. Thanks for recommending us, we appreciate it!

December 19, 2023

The dealership team was super professional and supportive with me. Katherine Nguyen did her best to make me understand all the problems with my car and how I should be dealing with my insurance. This support More

by mau_tavares
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine Nguyen (5 stars)
Dec 20, 2023 -

Herb Chambers Honda responded

Thank you for the kind review! It's great to hear that Katherine & the team were able to assist you effectively. We understand how important it is for everyone to feel confident and informed about their vehicle's needs. Please don't hesitate to reach out if we can be of service again in the future! - Herb Chambers Honda In Boston

December 18, 2023

Wonderful, professional and fast. I will recommend him to my family and friends. Very good experience. More

by Karidja Kone Epse Gadie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Herb Chambers Honda responded

Karidja, we're delighted to know you had a wonderful and efficient experience at Herb Chambers Honda In Boston! Your recommendation means the world to us. Thank you for your kind words, we look forward to serving your family and friends in the future!

December 13, 2023

Clarity on how Herb Chambers Honda Service can maximize the efficiency of my 2012 Honda Accord was very much appreciated. Thank you Sean DeSilva. More

by jhoward930462000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Dec 13, 2023 -

Herb Chambers Honda responded

Hey Howard, we're glad to know that Sean and our team could provide clarity on maximizing your 2012 Honda Accord's efficiency. Thank you for choosing us! We'll see you next time. Safe travels!- The Herb Chambers Honda In Boston Team

December 12, 2023

Even though it took a little more time to finalize the work on the car than I expected, I did not noticed it, as your office has wifi and I was able to finalize some work while waiting. People working at More

by Fibish2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valet guy, the one who receives the keys at arrival.
Dec 13, 2023 -

Herb Chambers Honda responded

We're glad to know that our amenities and friendly staff made your wait time more enjoyable at Herb Chambers Honda In Boston. We appreciate the feedback, and we'll continue striving for top-notch service during each visit!

December 09, 2023

Unfortunately I have nothing good to say about this dealership. This is my first time leasing with them I can’t wait for the due date. They offer maintenance free for two years, I am on the first year More

by vamado0409
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
DJ
Dec 18, 2023 -

Herb Chambers Honda responded

Thank you for taking the time to leave us a review. Please reach out to me directly, so we can review what your maintenance package covers. I would be happy to clear up any misunderstandings that may exist. If you could contact me at your earliest convenience, it would be very much appreciated. Respectfully, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

December 08, 2023

Sean was super helpful at not only communicating the service but how to better maintain my vehicle. He demonstrated above and beyond service by voluntarily educating me on what the report states. More

by canastacio27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Dasilva
Dec 08, 2023 -

Herb Chambers Honda responded

We're glad to know that Sean was able to provide you with helpful information about your vehicle's maintenance at Herb Chambers Honda In Boston. We always aim for exceptional service and we appreciate the recognition!

December 07, 2023

Completely Satisfied with Sean DeSilva Service on yesterday. Great Customer Service and very knowledgeable. He made sure that he explained and that I understood somethings needed to be taken care of More

by eleice.latham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean DeSilva
Dec 07, 2023 -

Herb Chambers Honda responded

Eleice, it's great to know that Sean provided you with such a thorough and informative service at Herb Chambers Honda In Boston. We're glad he could help prepare your car for the winter season! Thanks for being a happy customer!

Dec 07, 2023 -

eleice.latham responded

You are welcome!

December 06, 2023

First of all let me say that the costumer service provided went way beyond my expectation. Mr. Robert helped me understand the problem I had with my car and was able to fix the issue. I am so thankf More

by neusalabi28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Herb Chambers Honda responded

Hi Neusalabi! it's great to know that Robert and our team at Herb Chambers Honda In Boston were able to exceed your expectations! We're always here ready with a smile. Thanks for recommending us!

...
23
...