Herb Chambers Honda - Service Center

I had an amazing experience with Sean Desilva as I didn’t have my car for two months but Sean kept great communication to me for my car. Exceeded my experience at a dealership, thank you Sean and dealership! have my car for two months but Sean kept great communication to me for my car. Exceeded my experience at a dealership, thank you Sean and dealership! More

Sean was extremely professional, efficient, and kind. I live in New York, and my son is going to school at BC. I was trying to find a Honda dealership to service my son’s car in the Boston area. After I live in New York, and my son is going to school at BC. I was trying to find a Honda dealership to service my son’s car in the Boston area. After receiving such excellent service from Sean, we will definitely be repeat customers to this dealership. Sean is a valuable asset to this organization. Thank you Sean for all of your help. More

had a really fast and pleasant experience at this dealership! Robert was very nice and took care of my appointment quickly and painlessly. Love how streamlined the process was. dealership! Robert was very nice and took care of my appointment quickly and painlessly. Love how streamlined the process was. More

Sean was awesome! Explained the services in great detail and had great suggestions! Great customer service out of this Dorchester Honda. Explained the services in great detail and had great suggestions! Great customer service out of this Dorchester Honda. More

It is the best dealer ship that i have make the best deal on this last 10 years on this last 10 years More

The staff is friendly, knowledgeable, and professional. My service advisor, Sean, was excellent and deserving of the highest praise. My service advisor, Sean, was excellent and deserving of the highest praise. More

Herb Chambers Honda in Dorchester provides great service while keeping cost as affordable as possible. Nelson Castillo is an excellent service writer who even researched an expensive repair for us to cover while keeping cost as affordable as possible. Nelson Castillo is an excellent service writer who even researched an expensive repair for us to cover it under warranty. Highly recommend. More

This is my second car from this dealership and I have also received service here as well. Every time I come in for service, there is a new service advisor with an attitude. In September, it was Nelson C. also received service here as well. Every time I come in for service, there is a new service advisor with an attitude. In September, it was Nelson C. In January, it was Katherine N. I wonder if this dealer is making sure the advisors are actually being trained about customer service. I have over 10 years of customer facing roles and am absolutely disgusted with the service advisors at this location. When I walked in, she asked if I was there for sales and I said no. She then asked about service and said she would be with me shortly. No greeting, no sense of humanity, no personality, just straight to the mashed potatoes and gravy. After, she asked me if I was waiting which I always do. She explained the service would take longer than usual and almost disagreed with my decision. Once I walked away, Katherine called me to say she needed me to sign paperwork. She could of easily said that before. Katherine was unpleasant and did not make me feel the customer service I received prior . After I waited nearly 3 hours for a B1 service, she had someone else “go over” the summary of the service. I never spoke to her again. I couldn’t believe how much more I had to pay for service I have had before but there was no accommodation or communication about the hike of prices. I hope a supervisor reads this and can reach out to make this right. After this lease, I will not be returning to this dealership. I am writing this because of course Katherine made sure I did not receive a survey. I have been a Herb Chambers Honda customer since 2019 and always receive a survey about service. More

This dealership is active and although there is a wait I am provided satisfactory service. am provided satisfactory service. More

Went to get my recall done. Was greeted at the front door. Drop off car and was greeted by Tony. Checked-in my car was told about an hour. Tony kept me updated. At one point he Was greeted at the front door. Drop off car and was greeted by Tony. Checked-in my car was told about an hour. Tony kept me updated. At one point he said may take longer and asked if I need a ride somewhere. I decided to stay and wait at the waiting area. Car was done just a little bit over the promised time. Everything went well as promised. Also provided a list of possible services for later. Will recommend this to anyone. More