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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,212 Reviews

1,212 Reviews of Herb Chambers Honda - Service Center

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February 23, 2024

They never called you back to let u know anything and they will leave u clueless and take long to respond. This will be my last time ever financing a car with them. More

by Fnano041
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susan Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Herb Chambers Honda responded

Thank you for the review. I'm disappointed to hear you're not satisfied with the service provided by our team and will make sure we address this feedback internally. If there are any outstanding concerns that we can address for you, please feel free to contact me directly at your earliest convenience. Respectfully, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

February 22, 2024

Did a very good job, Really paid attention to detail and kept me informed about the steps involved for the required work More

by Stefanokeel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean DeSilva
Feb 23, 2024 -

Herb Chambers Honda responded

We're glad to know you appreciated the attention to detail from our team at Herb Chambers Honda In Boston. Keeping customers informed is a priority for us! Thanks for your feedback.

February 21, 2024

Easy oil change - Tony was friendly and gave an accurate estimate of how long it would take. More

by dalt492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
King Man
Feb 22, 2024 -

Herb Chambers Honda responded

We appreciate you leaving Tony and the team five stars! We hope to see you again for your next oil change! Thank you! - Herb Chambers Honda In Boston

February 21, 2024

Excellent customer service Thanks Sean for all your help with all my questions Definitely a professional and kind More

by Junebug6653@yahoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Feb 21, 2024 -

Junebug6653@yahoo responded

Great service Thanks Sean for all your help in answering my questions Professional and very kind

Feb 22, 2024 -

Herb Chambers Honda responded

We appreciate you leaving us five stars! We hope to see you again for your next appointment. Thank you! - Herb Chambers Honda In Boston

February 21, 2024

Sear was very helpful. He got me in and out quickly. I appreciated his efficiency and careful, supportive work. I've always had a positive experience with all the staff More

by bsvalentine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Feb 21, 2024 -

Herb Chambers Honda responded

We're glad to know that Sear and our team at Herb Chambers Honda In Boston were able to provide you with a quick and efficient service. We appreciate your positive feedback! Drive safely!

February 20, 2024

Sean was an incredible service advisor for my vehicle. He made sure that I was fully aware of the work that my car needed and show full transparency. More

by ocabrera1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Feb 20, 2024 -

Herb Chambers Honda responded

We're glad to know that Sean was able to provide you with the excellent experience and strive for at Herb Chambers Honda In Boston. We look forward to serving you again! Have a great ride!

February 19, 2024

The service is always outstanding. The advisor Sean always give good advice on how to take care of my vehicle. More

by Mg
Recommend Dealer
Yes
Employees Worked With
Sean Desilva
Feb 19, 2024 -

Herb Chambers Honda responded

Hi Mg! We're delighted to know that you've consistently found our service at Herb Chambers Honda In Boston outstanding. Sean and the rest of our team are always here to provide top-notch advice for your vehicle's care! Thanks for sharing this with us.

February 17, 2024

As usual my car received a top shelf service job. Sean was my service advisor and he kept me updated on everything and left no stone unturned. He was fantastic. More

by Daywalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean.
Feb 19, 2024 -

Herb Chambers Honda responded

We're glad to know that you had a top-notch service experience with Sean at Herb Chambers Honda In Boston! We appreciate your feedback and look forward to assisting you again in the future. Safe travels!

February 17, 2024

It is a good friendly environment and they are willing to help solve your problems with your vehicle as fast as possible. More

by alvinc.wa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean DaSilva
Feb 19, 2024 -

Herb Chambers Honda responded

We're glad to know you had a positive experience at Herb Chambers Honda In Boston! Our team is always here and ready to help with your vehicle needs. Thanks for the review!

February 17, 2024

I came in for an oil change. Sean was great, probably the first genuine person I've had help me there. The girls at the front desk ignore everyone that walks in so you just stand More

by Aes318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Feb 19, 2024 -

Herb Chambers Honda responded

Thanks for sharing your feedback. It's great to know that Sean was able to provide you with the quality service we aim for, but it sounds like there are some areas where we can improve. Your feedback is appreciated and will be addressed with the appropriate members of our team. Please feel free to contact me directly if you have any additional questions or concerns you'd like to discuss. Respectfully, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

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