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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,212 Reviews

1,212 Reviews of Herb Chambers Honda - Service Center

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January 02, 2017

Great customer service On 12/16, I was the last customer and the store suppose to close at 6pm and all the employees suppose to attend a holiday party right after that. They More

by Tianjun Xu
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2017 -

Herb Chambers Honda responded

Happy New Year, Tianjun! Thanks so much. I sincerely appreciate the time it took for you write this great review about our team! Our number one goal is providing an exceptional customer experience and I'm happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Nick Surdis, General Manager

January 02, 2017

Great service Rick was in constantly contact with me during the entire service process, and he did a great job in repairing a defective part. He was excellent. More

by MC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick
Jan 03, 2017 -

Herb Chambers Honda responded

Thank you and Happy 2017! If there is anything further we can do to assist you, please feel free to reach out as we are always happy to help! Best, Nick Surdis, General Manager

January 02, 2017

Great service! Great service and friendly people. Reasonable waiting time. They called me when the car was ready to be piccked up. Checking out was fast and they of More

by Alla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jan 03, 2017 -

Herb Chambers Honda responded

Thank you and Happy 2017! If there is anything further we can do to assist you, please feel free to reach out as we are always happy to help! Best, Nick Surdis, General Manager

January 01, 2017

A Long Tradition of Excellence Prior to acquiring my "new" 2015 (cert., pre-owned) CR-V from Herb Chambers Honda, I bought my last car--a 1998 CR-V--from Herb Chambers. I was sad t More

by HappyCR-VOwner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2017 -

Herb Chambers Honda responded

Happy New Year and thank you so much for leaving us a review! We'll be sure to tell service crew what a great job they are doing! Many thanks and happy driving! Best, Nick Surdis, General Manager

December 22, 2016

Oil change. Great service as usual. Car was ready to go earlier before time promised. As always Tereza was friendly and welcoming. Always a pleasant experience th More

by Brighton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tereza
Dec 23, 2016 -

Herb Chambers Honda responded

Thank you for taking the time to tell us about your experience. Hearing that Tereza took such great care of you from start to finish is the kind of feedback we like to hear! Thank you again and we look forward to serving your automotive needs for many more years to come. Happy Holidays! Nick Surdis, General Manager

December 19, 2016

Always excellent service, as expected I brought my Honda Pilot in for an A6 service. David Richard was my customer service representative. He was helpful, courteous and conscientious. D More

by Alison Arnstein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Richard
Dec 19, 2016 -

Herb Chambers Honda responded

Thank you, Alison! It is truly a pleasure for us to learn that you enjoyed your visit here. We value your business and we hope to see you again. Happy Holidays! Nick Surdis, General Manager

December 19, 2016

In and out quickly. Another satisfied customer! I have my Accord serviced here because of the convenient location. I also enjoy the amenities - Wifi, coffee and other beverages, they provide in the More

by SatisfiedCustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2016 -

Herb Chambers Honda responded

Thanks so much for leaving us a review! We'll be sure to tell the service team what a great job they are doing! Many thanks and happy driving! Happy Holidays! Nick Surdis, General Manager

December 18, 2016

PERFECT 10 STAR SERVICE! I only come to HCH for both of our cars. This service department is simply perfect from the time you arrive to the time you leave. I have to believe More

by melissa Raleigh-Ross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TEREZA SHE IS TERRIFIC AND SMART
Dec 19, 2016 -

Herb Chambers Honda responded

Thank you, Melissa! It is so great to know that Tereza has provided you with 10 star service. Our primary concern is delivering flawless customer service and I'm happy to know that she provided you with exactly that. Thank you for your continued business and we look forward to serving your automotive needs for many more years to come! Happy Holidays! Nick Surdis, General Manager

December 17, 2016

great service Great place with great sales reps, big waiting area with 2 TV's and coffee, donuts and food, great mechanics. Love the place! Thank you Nick Surdis! More

by chrisand toni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Surdis
Dec 19, 2016 -

Herb Chambers Honda responded

Thank you, Toni and Chris, for your business and we look forward to the opportunity to serve your automotive needs again in the future! Happy Holidays! Nick Surdis, General Manager

December 17, 2016

Quick, polite, informative HCHB is always quick and polite, and always call with details of the work. I've NEVER had a later problem with a repair. Every once in a while when th More

by PhilR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Surdis
Dec 19, 2016 -

Herb Chambers Honda responded

Thank you, Phil! We value your recommendation and we look forward to serving your automotive needs for many more years to come. Happy Holidays! Nick Surdis, General Manager

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