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1,212 Reviews of Herb Chambers Honda - Service Center
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January 06, 2018
Management exercises good faith and vigilant advocacy Susan Tarquini, manager of the service center, advocated for me with Honda regional office when my extended warranty had expired, which was a very goo Susan Tarquini, manager of the service center, advocated for me with Honda regional office when my extended warranty had expired, which was a very good faith gesture. (My Civic had an extended warranty for defective engine block issue: cracks were common in the '06 to '08 models I found out.)Susan was able to get Honda to waive some of the cost, allowing me to keep the car in coldest week of the winter. I am a loyal customer, with sales and regular service, but her advocacy was above and beyond the call. This type of mutual loyalty I have never experienced. Thank you, and I am a customer for life. More
by Loon1968
Employees Worked With
Susan Tarquini
October 17, 2017
Off to a rough start but seem to redeem I ran into a couple of issues however they did rectify them, it did however take some time to do so. I still have one left that I am waiting to be rec I ran into a couple of issues however they did rectify them, it did however take some time to do so. I still have one left that I am waiting to be rectified, however to be fair, it was no fault of the dealership and they are working with me to solve it. Patrick was willing to step up and do what it took to make things right. More
by Herb Chambers Honda stinks
Employees Worked With
Donald and Patrick
October 16, 2017
I just want them to tell me the truth I totally understand that sometimes it is not clear at the outset how long it will take to fix a certain item on a car. What frustrates me about Herb I totally understand that sometimes it is not clear at the outset how long it will take to fix a certain item on a car. What frustrates me about Herb Chambers is that once they get your car and determine that you are not in the waiting room, there is little to no communication about the completion of the work, which can go on and on and on. This is the second time I've had one of these repairs that is not part of regular service. It is also the second time that I was told the repair would take 3 hours, but 5 hours later, I had received no call from the dealership, no progress report, no finish time, nothing. And when I called to reach my 'so-called service representative, " All I got was the service switchboard, no person who had promised me a time or even recognized my name. Both times I have spoken with the service manager; both times I have been told that "they all do the best they can do. " In other words, too bad for you as the customer. If you are inconvenienced for 3 or 4 extra hours, well, too bad. This most recent time, I actually saw the so-called service rep when I had finally decided to just show up and get my car. He actually told me he had called me at the time he was supposed to, but guess what? No record of this on my phone. This is just so unprofessional. I am happy to pay for what I get and I understand that sometimes things take more time. What I do not get is WHY HERB'S CREW CANNOT JUST TELL THE TRUTH TO THE CUSTOMER. I do not think that is too much to ask.I hope NEVER to have to bring my car to them again. More
by Margaret
Employees Worked With
The service manager did not give me her name or her card.
April 03, 2017
Good Customer Service 👍 My advisor promised to get me in and out and his word was definitely true. I have never been in and out that fast. Best advisor (Fred) and best Saturd My advisor promised to get me in and out and his word was definitely true. I have never been in and out that fast. Best advisor (Fred) and best Saturday ever. Thank you Fred 😃 More
by Tricec13
Employees Worked With
Fred Fox
February 28, 2017
Susanne Moore helped me again Service advisor Susanne Moore helped me again to take care of my daughter car in Boston. I live in NJ. Susanne explained very clear what has to be fix Service advisor Susanne Moore helped me again to take care of my daughter car in Boston. I live in NJ. Susanne explained very clear what has to be fixed on 15-year old car right now, and what can wait a little. She emailed detailed report with car problem. Susanne also found discounts for the repair. It was very positive experience. I definitely recommend Susanne as knowledgeable professional. Thank you very much More
by AlexS
Employees Worked With
Susanne Moore
February 07, 2017
Excellent service All I can say is that the main reason I stay with Honda is the service. All the people I deal with are respectful and friendly (my contact at Herb Cha All I can say is that the main reason I stay with Honda is the service. All the people I deal with are respectful and friendly (my contact at Herb Chambers is Theresa, who is the best). More
by MG
January 28, 2017
Service like usual I have come for service here at least 30 times over many years and the result is always the same....excellent. They have a long standing habit of want I have come for service here at least 30 times over many years and the result is always the same....excellent. They have a long standing habit of wanting to provide the best service. Many of the repair reps are long term personnel who know their stuff and know how to speak to people in a polite and informative way. More
by don neuwirth
Employees Worked With
January 27, 2017
Slow turnaround time for simple check-up Though the staff was very kind and apologetic, the wait time for the service provided was quite extensive and beyond what was expected. I took used ca Though the staff was very kind and apologetic, the wait time for the service provided was quite extensive and beyond what was expected. I took used car in for evaluation to see if there were any major repairs needed. I was quoted an expected wait time of 90 minutes. The whole process ended up taking over 3 and a half hours. Specifically once the inspection was done and I had paid and everything seemed all set, it took the dealership 30 minutes to get my car out of the garage and pulled out front for me to leave. Everyone was nice and apologetic but the service was much slower than expected / quoted. More
by Blake Martin
Employees Worked With
January 09, 2017
David Richard was the best Service Advisor David Ricard made everything smooth and informative. He explained the process and the possible outcomes in terms of my leaking tire. Service Advisor David Ricard made everything smooth and informative. He explained the process and the possible outcomes in terms of my leaking tire. He was friendly, engaging and affable. I was thoroughly satisfied. More
by JimmyB
Employees Worked With
January 08, 2017
emergency service I was headed into the city, when the check engine light came on in my 2012 Honda crosstour. I spoke with Jessica Martinez and explained that I lived I was headed into the city, when the check engine light came on in my 2012 Honda crosstour. I spoke with Jessica Martinez and explained that I lived on the Cape. She and everyone else was great. So knowledgeable and friendly. I highly recommend your dealership ! More
by propgirl
Employees Worked With
