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Herb Chambers Honda
Boston, MA
2,462 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
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Showing 2,462 reviews
November 23, 2013
The service is great and professional. Tony Yuen is responsive and helpful. Along with Susan T, the team performs efficiently and delivers very good customer service. responsive and helpful. Along with Susan T, the team performs efficiently and delivers very good customer service. More
by sandra22
Employees Worked With
Susan T, Tony Yuen
November 23, 2013
I highly recommend this dealership. James Shaughnessy was extremely helpful and personable. The whole process was quick and efficient. When my husband needs a new car we will be back! extremely helpful and personable. The whole process was quick and efficient. When my husband needs a new car we will be back! More
by Jlicciardo
November 21, 2013
I went into herb chambers looking for a car.i dealt with salesman mike kelliher and he was great. .He helped me through the process and into a great car...mike stayed in touch with me even after the sales salesman mike kelliher and he was great. .He helped me through the process and into a great car...mike stayed in touch with me even after the sales process and followed up with me multiple times after. thankyou michael, and i recommend this dealer and MIKE KELLIHER as a salesman. More
by zoey357
November 21, 2013
I went in today as I had a call that if I exchanged my Honda Accord LX now, I would be given a good price on the new one. This was an incentive not to wait until March when the lease was up. The service Honda Accord LX now, I would be given a good price on the new one. This was an incentive not to wait until March when the lease was up. The service representative Steve Roach, was very personable and helpful. Keep in mind that this was a simple transaction: I knew I would be entering into a new lease and easily chose one of the cars in the lot. The paperwork took forever, despite the fact that I knew I had an A-1 credit rating.. I expected that I would be in and out within an hour. I was there for three hours, which killed my work day. This was distressing, as I had left work in order to accomplish this task, and is unacceptable. You have got to find a way to streamline the process, especially for those of us who are repeat customers. I don't know what the root of the problem is, but this problem must be resolved with greater respect for the customer's time. My lease is 36 months, and I hope this provides a large enough window to stream-line your system. I had indicated my concern about this to Steve Roach. I have been leasing Hondas since 1996. More
by RuthHarcovitz1
November 20, 2013
Always a pleasure! Elie has helped my brother, my mother and now myself respectively. He's an absolute pleasure to work with. Always fun to work with, but more importantly straight to the point. Never have and now myself respectively. He's an absolute pleasure to work with. Always fun to work with, but more importantly straight to the point. Never have I had a bad experience with Elie and we have purchased from many dealers. Odds are we'll be back very soon for something new. #BestSalesmanThere More
by Rcasanola
November 20, 2013
I went in for service and I have to say, I was in good hands with Tereza Guzman my service consultant. She exceeded my expectations. She listened to my needs and handled the issue with a high level of pro hands with Tereza Guzman my service consultant. She exceeded my expectations. She listened to my needs and handled the issue with a high level of professionalism from the beginning, the middle and end of the service process. Ms. Guzman kept in touch with a follow up call a week later to see if everything was to my satisfaction. I was very pleased and will continue to do business with Herb Chambers as I have for 13 years. Thank you kindly, Nestor More
by Boston7272
Employees Worked With
Tereza Guzman
November 19, 2013
Mr. Johnson was very patient and courteus I love his professionalism and excellent knowledge of the product. He is somebody I would definitely buy another car from. professionalism and excellent knowledge of the product. He is somebody I would definitely buy another car from. More
by Lachiquita
November 19, 2013
Well I went there with a 7yr. old warranty that expired and was due a full refund if not used.I had not used it and was given a full refund the on the spot.I didn't expect that I was shocked to get this ki and was due a full refund if not used.I had not used it and was given a full refund the on the spot.I didn't expect that I was shocked to get this kind of service!! HIGHLY RECOMMENDED THIS DEALER.THANK YOU! More
by 2007crv
Employees Worked With
Errol Gaudette GM.
November 18, 2013
everyone was helpful and polite at all times. the three everyone was helpful and polite at all times. the three associates I dealt with were very professional. I purchased a 2014 Honda accord LX in white w everyone was helpful and polite at all times. the three associates I dealt with were very professional. I purchased a 2014 Honda accord LX in white which had everything I was looking for in a car. appreciate the help Dwayne and the finance manager put forth to get me what I wanted. More
by KeAcc2014
November 18, 2013
Just want to say thank you Mr. Tony (Service Department) to help me everything.. He could explain me everything i want to know. and service wasn't take long time. T. Kantarattanakul to help me everything.. He could explain me everything i want to know. and service wasn't take long time. T. Kantarattanakul More
by thepoteja
