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Herb Chambers Honda
Boston, MA
2,462 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
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Showing 2,462 reviews
October 13, 2014
great experience overall great experience, excellent product knowledge of the technology including setting up my bluetooth and radio. Also explained all my financing overall great experience, excellent product knowledge of the technology including setting up my bluetooth and radio. Also explained all my financing options for lease vs. purchase. More
by steve.krampf
Employees Worked With
Eric Poulson
October 07, 2014
Purchased a used Honda CRV Excellent dealership. I was interested in a Honda CRV and wanted one that was silver with a moon roof and they just happened to have one on the lot. Excellent dealership. I was interested in a Honda CRV and wanted one that was silver with a moon roof and they just happened to have one on the lot. I went to the there on a Sat morning and dealt with Steve Roach. He showed me the car and I test drove it and the car was in excellent shape with low mileage. I wanted the car and made an offer less than the price on the window and they agreed to it with a few extras. I had the car delivered to me at my home which saved me a trip to Boston. And also I noticed that the cargo curtain was missing. They found it and once again delivered that to my house also a few days later. Steve was very cordial and friendly and I wouldn't mind doing business with him or the dealership in the future. More
by LouCav
Employees Worked With
Steve Roach
October 02, 2014
My experience !! We recently purchased a two cars from Honda Chambers!! Eric Poulson was absolutely the best and pleasure to work salesperson !! If you need a car Er We recently purchased a two cars from Honda Chambers!! Eric Poulson was absolutely the best and pleasure to work salesperson !! If you need a car Eric is the best very professional ,knowledge and pleasant ! Me and my husband were pleasantly surprise !! Great experience !! More
by TWortman
Employees Worked With
Eric Poulson
September 21, 2014
Herb Chambers Honda of Boston, You're Family! I would like to consider Herb Chambers Honda of Boston part as family, because that is how they made me feel throughout my first car purchase process! I would like to consider Herb Chambers Honda of Boston part as family, because that is how they made me feel throughout my first car purchase process! I did not feel like one more customer, I was sincerely guided and provided with the best options out there according to my current needs and financial position. Even after the purchase they exceeded my expectations. They are still there for me with every step of the way, as a first time car owner, and have not thrown me to the side after my purchase. Thank you Herb Chambers Honda of Boston Staff for making my first purchase welcoming, fun, and a wonderful day to remember for many years to come. Thanks Erick for your time, dedication and patience throughout this whole process! More
by simplycristiana
Employees Worked With
Eric Poulson
September 19, 2014
Wouldn't recommend this place to anyone. I would not recommend Herb Chambers to my worst enemy. Buying a used car could not have been a worse experience for me. After test driving a few cars, I would not recommend Herb Chambers to my worst enemy. Buying a used car could not have been a worse experience for me. After test driving a few cars, I decided to go with a 2009 Subaru Legacy, a good, reliable AWD car. The same day I drove it off the lot, tons of problems started happening: loud vibration from the transmission, grinding from the gearbox, shot front suspension, blown out stereo speakers, and a bad ABS sensor. It was immediately obvious to me (and the HC mechanic I later drove with) that the car had not been inspected before it was sold. HC later misdiagnosed the problem and replaced a wheel bearing unnecessarily. Problems persisted. I got the issues diagnosed at a Subaru dealership, but HC agreed to replace only the transmission mount, which was the cheapest on the list of problems. I made an appointment to have the part replaced, left the vehicle, and got no call from them stating the car was either ready to go or not yet fixed. They kept it overnight without my knowledge or consent, and when I called the Sales department to find out the status of my car, they were unbelievably rude. I missed a day of work because of them and they simply did not care. Bottom line: HC does not care about customer satisfaction whatsoever. They will take shortcuts wherever possible. They will screw you out of every dime they can. Don’t buy so much as a pair of windshield wipers from these guys. More
by benjaminshbarker
September 16, 2014
I really appreciate your excellent service I got a very good service in Herb cambers Boston which includes changing break of rare wheel and fixing air leaking on right side tire. Tony Y. and Su I got a very good service in Herb cambers Boston which includes changing break of rare wheel and fixing air leaking on right side tire. Tony Y. and Susan T provided excellent service. For example, Tony Y. can speak Mandarin, and can give me very detail on you service. Meantime, he gave me very good suggestion for my car’s maintenance. He is very friendly. Thanks so much for your excellent Job. Qi Liu More
by cheeliu
Employees Worked With
Tony Y. and Susan T.
September 14, 2014
Friendly and right price I worked with Heri Abdelilah and he was friendly, service oriented, helpful and seemed to truly care about what would be best for me as the client. T I worked with Heri Abdelilah and he was friendly, service oriented, helpful and seemed to truly care about what would be best for me as the client. This was my first car in the US, and since I would be doing a great deal of travelling safety was crucial, especially in a pre owned vehicle. Heri did not just sell me a car, he sold me service and safety. Even after I bought my car he followed up with a phone call which was much appreciated. Elvita Isenia More
by Elvita
Employees Worked With
Heri Abdelilah
September 10, 2014
Pleasant and efficient I always go here with my much-loved 2012 Civic Si, and have always had good and prompt service. They know me there, I usually get to work with the sam I always go here with my much-loved 2012 Civic Si, and have always had good and prompt service. They know me there, I usually get to work with the same person (Tony Y.), and the repairs/maintenance are always done in the time quoted. And, to top it all off, they give the car a full wash, tire shine and everything! They are also able to work with me on issues specific to my car, which I've added a few mods to, which is unheard of for a dealership. Their prices are fair, and while I have found a few places that are a little cheaper, I've always had to return when they forgot to tighten something, etc.; here, they get it right the first time, every time. More
by nurv2600
Employees Worked With
Tony Yuen
September 07, 2014
Horrible Terrible Experience I am terribly disappointed with my purchase of a brand new 2014 Honda Accord at Herb Chamber of Boston. I wish I had never ever stepped in the showroo I am terribly disappointed with my purchase of a brand new 2014 Honda Accord at Herb Chamber of Boston. I wish I had never ever stepped in the showroom in the first place. It would have been better to go buy a car somewhere else. The salesman Steve R told us that there were 3 cars in stock in the color we wanted, but it turned out that the car we received was a dealer trade. We should have been informed of this. At delivery, we found out the car already had about 130 miles driven and a few scratches. The financing document, however, stated that there should have been only about 15 miles on the car. Steve also told us we would get the loyalty rebate because we are the owner of another Honda that we bought at Herb Chamber Honda in Seekonk, but we didn't get any rebate at all. He lied and misled us from the very beginning. Buying a car is a huge expense that doesn't happen every day. Given the brazen level of dishonesty that occurred during this purchase, I want to let others know that you would definitely be better off without dealing with these untrustworthy people. More
by sqiao
Employees Worked With
Steve R
September 01, 2014
Totally misled and lied to I am a savvy car buyer and negotiator so I expect to meet a little resistance and "wheel and deal" with a sales person. I have never had an experience I am a savvy car buyer and negotiator so I expect to meet a little resistance and "wheel and deal" with a sales person. I have never had an experience like we had at Honda. We were completely lied to by the sales person and the manager was absolutely no help. We were originally told that we would get $1,500 for our Civic and that the sales person would work with us to matter if we bought a car from them. We were long time customers for the service department and had spent several thousand dollars with them, so we expected to be taken care of. When we wanted to collect the money for the car the sales person said he could only get us $500... That's a $1,000 difference. He totally excepted that he was originally wrong and tried to backtrack and defend their stance but with no avail. He blamed the management but said he couldn't help us. Net net is that we were lied to and we were treated very unprofessionally. We wasted our time there. I will never go there again. I urge others to stay away. More
by flate23
Employees Worked With
None of the above
