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Herb Chambers Honda

Boston, MA

4.8
2,463 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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720 Morrissey Blvd

Boston, MA

02122

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Showing 2,463 reviews

December 17, 2016

Needed an oil change and a tire repaired with a leak I was very Happy as Always with your service dept! I always have a very good experince when dealing with service dept, Your sevice advisor Terresa Guz More

by David W Plocharczyk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2016 -

Herb Chambers Honda responded

Thank you, David! Thereza is such an asset to our team and I'll be sure to share your kinds words. We truly value your business and we look forward to the opportunity to serve your automotive needs again in the future. Happy Holidays, Nick Surdis, General Manager

December 17, 2016

Excellent experience Years ago, when buying a car, it was a stressful purchase. Although the internet makes the process of making the purchase, Herb Chambers always comes More

by rich0300
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lascelle McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Perez, Forest Frangiamore
Dec 19, 2016 -

Herb Chambers Honda responded

Thank you, Rich! It is so great to know that our crew provided you and your wife with a welcoming shopping experience. Our primary concern is delivering flawless customer service and I'm happy to know that they provided you with exactly that. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Happy Holidays! Nick Surdis, General Manager

December 09, 2016

Thank you for my Honda Civic! Thanks so much to the team for making it easy for me to pick a car I liked, for making the entire process seamless and for the quick turnaround so I c More

by MichLee7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohammed Denny
Dec 09, 2016 -

Herb Chambers Honda responded

Thank you! We appreciate you leaving such a kind review. We think Aaron and Mohammed are terrific, and we're glad you did too! We value your business and please let us know if we can assist you in the future. Best, Nick Surdis, General Manager

December 08, 2016

Herb Chambers is great! In a word...Easy! I have leased my third car from Herb Chambers in Boston - The service and sales teams are great! I love my Hondas and getting in fo More

by MissyS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lascelle McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew, Keith Banks O'Banor
Dec 09, 2016 -

Herb Chambers Honda responded

Thank you, Missy! It is so kind of you to compliment our team and I will be sure to share your kind words. We strive for complete customer satisfaction, so your feedback is rewarding. If you have any questions, please do not hesitate to call us. We are always here for you! Best, Nick Surdis, General Manager

December 07, 2016

Great experience made it easy! Victor was very polite and very helpful. He gave me a lot of options and made me feel very comfortable. He gave me enough time to think everything ove More

by Yirgageb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohammed Denny, Victor Olivares
Dec 08, 2016 -

Herb Chambers Honda responded

Thank you for taking the time to write this review! Victor and Mohammed are such assets to our team, as they continuously focus on providing our guests with the best customer service. Thank you for your business and if you have any questions about your vehicle, please don't hesitate to reach out. Best, Nick Surdis, General Manager

December 07, 2016

Brakes, Noise and Rear Speaker Deck I asked for the right rear brakes to be checked because of a noise sounding like the caliper was sticking. I was told all 4 needed to be done for $12 More

by Jmm3168
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Susan Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2016 -

Herb Chambers Honda responded

Thank you for bringing this to our attention. We take full pride in the work we do, and when something doesn't go right - we want to know about it. That being said, all of our work is fully warranted, and I'd like the opportunity to make this right for you. Would you be kind enough to either call me directly at 617-731-0100, or email me at nsurdis@herbchambers.com so I can get this taken care of right away? Respectfully, Nick S General Manager

December 07, 2016

brought car in for inspection sticker and general servicing Completely satisfied, as always, with the care of my car and recommendations for future work that I'll keep in mind. It could only be better if the wa More

by jane513
Recommend Dealer
Yes
Employees Worked With
Dec 07, 2016 -

Herb Chambers Honda responded

Thank you! I will be certain to share your encouraging words with our Service Department, as I know they will appreciate the kind sentiment. Thank you for your business and we look forward to serving your automotive needs again in the future! Sincerely, Nick Surdis, General Manager

December 06, 2016

Boston Herb Chambers Honda will do service price matching. I booked a typical oil change and tire rotation service at Boston Herb Chambers Honda. On the service day, I arrived at Boston Herb Chambers Honda an More

by naninuneno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2016 -

Herb Chambers Honda responded

Thank you for the five-star review! We value your business and we look forward to assisting you again in the future. Best, Nick Surdis, General Manager

December 06, 2016

Everyone is always very pleasant and helpful. I always spend a long time there and people make it as comfortable as possible. The work is excellent and prices are fair. I love that they wash my c More

by milocat1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shigliam Guzman
Dec 06, 2016 -

Herb Chambers Honda responded

Thank you for your glowing review! We strive to offer all of our guests’ exceptional service both before and after the sale. If we can assist you in any way in the future, please do not hesitate to contact us. We are always happy to help! Best, Nick Surdis, General Manager

December 06, 2016

State inspection It was my first time in this shop I went to go get my state inspection the employee who took my car didn't explain to me what I need it to do when I g More

by Ymedina90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Susan Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2016 -

Herb Chambers Honda responded

Thanks for bringing this to our attention. I'd like to apologize on behalf of our Service team for the excessive wait time - we should've definitely been communicating better with you regarding the status of your vehicle. Would you be kind enough to either call me directly at 617-731-0100, or email me at nsurdis@herbchambers.com to speak in further detail so I can review with our team? Respectfully, Nick S, General Manager

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