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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,477 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,477 reviews

June 15, 2024

Very Very good. in and out -with- trade in 2 hours.some kind of record-maybe?The only little problem we have is the radio-it seems to be very complicated in certain More

by LAPSGP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Henry Brown Buick GMC responded

It's great to hear that you had such a positive experience, Larry and Sandy. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 15, 2024

Great professional and personable service from the commercial fleet team. Thanks BrianLeemer and Sherwin Loar More

by TOAKES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Leamer
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Jun 16, 2024 -

Henry Brown Buick GMC responded

It's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 15, 2024

Butch was great to work with. He worked very hard to get my 2024 Arcadia AT4. More

by CASPERWOODFLOORING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Henry Brown Buick GMC responded

Thanks for your feedback on your recent visit to Henry Brown Buick GMC. It's great to hear that Butch was able to assist you and that you had such a positive experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 13, 2024

We had a wonderful experience buying our new Yukon from Dewight. He was very helpful and patient with me when explaining the digital workings inside. He made the process easy and enjoyable. Thank you so More

by SSTENNYSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Henry Brown Buick GMC responded

Thanks for sharing about your experience with Henry Brown Buick GMC. We appreciate your business and hope you enjoy your new Yukon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 13, 2024

Great dealership. Very friendly. Great people to deal with. Great inventory to choose from. Great people More

by MACRACING29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Henry Brown Buick GMC responded

Thanks for your feedback on your recent visit to Henry Brown Buick GMC. It's great to hear that we were able to assist you and that you had such a positive experience. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 12, 2024

They treat you well and give you good service until the end of the deal. More

by GPERALTA80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Henry Brown Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 11, 2024

Easy and fast transaction. Everyone was nice and helpful. No complaints. Was at the dealer about an hour. More

by JEFFAZ10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Henry Brown Buick GMC responded

We are very happy to have provided you with such a positive experience, Jeff! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 09, 2024

Great Dealership that has a tradition of a high level of customer service given how long the Brown family has conducted business in the Valley! More

by pgrieff
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Henry Brown Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 08, 2024

I have purchased quite a few new vehicles in my life I have seen the good, bad and ugly, Dwayne was by far the best salesman I have ever encountered, he cared was a professional and very knowledgeable, ne More

by JMER5
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe White
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tae Warnock took the time to help me and cared.
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Jun 09, 2024 -

Henry Brown Buick GMC responded

It's fantastic to hear that Dwayne, Tae, and our team provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 07, 2024

Always excellent service third vehicle purchased at Henry Brown Buick. I know I will also receive good service in maintenance dept More

by CANDE26120
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rickie Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas James
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2024 -

Henry Brown Buick GMC responded

Cande, Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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