Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Henry Brown Buick GMC
Gilbert, AZ
1,457 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,457 reviews
February 01, 2025
Jordan was an excellent salesman and he made sure I was satisfied and well informed every step of the way. He made buying a truck sight unseen a very hassle free experience. 10/10! satisfied and well informed every step of the way. He made buying a truck sight unseen a very hassle free experience. 10/10! More
by Kretty1
January 31, 2025
My experience trading in my GMC pickup for a new 2025 AT4 Sierra was seamless and efficient. Ben Brown, my salesperson, was direct and professional—no unnecessary back-and-forth. We quickly agreed on a fair Sierra was seamless and efficient. Ben Brown, my salesperson, was direct and professional—no unnecessary back-and-forth. We quickly agreed on a fair price, and he smoothly transitioned the process to his assistant, Aaron. I arrived at the dealership in the morning and drove off with my new truck by lunchtime. The dealership exceeded my expectations in both service and efficiency. I highly recommend them to anyone in the market for a new Buick or GMC. A truly five-star experience. More
by DANNYIV
Verified CustomerJanuary 30, 2025
One of the worst experiences that I’ve ever had in purchasing a vehicle. After the contract was signed I was asked to sign an additional document asking me to state that the vehicle would be for perso purchasing a vehicle. After the contract was signed I was asked to sign an additional document asking me to state that the vehicle would be for personal use when It was clearly stated it was for business use and even put in the business name… I didn’t sign the document and then had the sales rep be completely disrespectful via text message after asking me to sign the fraudulent document once again 10 days later and I refused. I explained to the sales rep that I did not want to do business with them, and did not feel comfortable moving forward with purchasing the vehicle from them after them, asking me to sign a fraudulent document, and the sales rep continued to be very unprofessional and disrespectful. I’ve not had a general manager reach out to me in regard to this even though I have left multiple messages. I will be following up with the attorney general and filing a complaint with the Better Business Bureau. I do not recommend this dealership to anyone. More
by BRANDON@TRSNOW.COM
January 30, 2025
I worked with Gabe Harmon. He was great. This was my best experience ever buying a car He was great. This was my best experience ever buying a car More
by RON.LEE55
Employees Worked With
January 30, 2025
Really great experience working with the dealership. I appreciate they organization and timeliness with my transaction I appreciate they organization and timeliness with my transaction More
by KRISTEN19
January 29, 2025
Overall good experience, great vehicle selection. Only complaint is that there where some issues with the used car i bought, I was told by my sales person they will take care of it, have been calli Only complaint is that there where some issues with the used car i bought, I was told by my sales person they will take care of it, have been calling him and emailing him, he did respond but every time it's the same answer " let me check on that and get back to you" No call backs or emails and it's been weeks. He made promises to take care of us and didn't simple as that. More
by HERNANDEZJUANDANIEL.13
January 29, 2025
Super easy no hassle. Went in and test drove exactly what I wanted Best buy experience I've ever had Went in and test drove exactly what I wanted Best buy experience I've ever had More
by DORALOLIVAREZ
January 28, 2025
Experience was so great, we ended up buying the first car we saw - which could be a little embarrassing to admit to, but we love our car and are happy with the deal we got! Highly recommend Zach Baca and Hen we saw - which could be a little embarrassing to admit to, but we love our car and are happy with the deal we got! Highly recommend Zach Baca and Henry Brown GMC! More
by Lisa
Employees Worked With
Zach Baca
January 26, 2025
Flawless transaction! Contacted Butch via internet, arranged appointment for the next day My husbands truck was waiting for us.. Butch spent a lot of time with us showing Contacted Butch via internet, arranged appointment for the next day My husbands truck was waiting for us.. Butch spent a lot of time with us showing us how to use all the new upgrades . Very happy with our new truck ! Thank you ! More
by pennymatura
Employees Worked With
