Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Henry Brown Buick GMC
Gilbert, AZ
1,551 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,552 reviews
June 20, 2025
The sales process was seamless. The finance process not so much. I had a previous fraud on my credit so I had some protection and the dealership communication between the finance an The finance process not so much. I had a previous fraud on my credit so I had some protection and the dealership communication between the finance and lender were lacking. I was contacted by sales to get in touch with the lender and I attempted a few times with no luck. We went to the dealership to find out what the issue was and they called finance and were told that everything was in order. I was again contacted by sales to call the lender, I was finally able to get ahold of someone to resolve the credit protection issue. Unfortunately after all of this after a few days the truck (pre owned) we had purchased had some mechanical failure and it had to go back for service. We dropped it off and received a small suv loaner vehicle, we had purchased a full size truck but if it was only for a short while this was acceptable to us. After a week we had not heard anything about our truck so I called service to inquire about the status, I also inquired about getting a truck as a loaner since that was what we had purchased. We were told that they didn’t have any and eventually found one for us at Enterprise, thank goodness! I was also informed that the part which was needed to repair the truck was on a national back order and could take from 2 days to 2 months. Ughhhhhh, it’s been three weeks and we haven’t heard anything. We are really frustrated that we will be making the first payment on a truck that we don’t even have! More
by SMOSID
Verified CustomerEmployees Worked With
June 19, 2025
We had a very positive experience! We will return to Henry Brown for future cehicle needs. We will return to Henry Brown for future cehicle needs. More
by DCIRIELLO1
June 19, 2025
Good experience. Did my shopping online m, test drove vehicle and was able to be out of there in 2 hours. Did my shopping online m, test drove vehicle and was able to be out of there in 2 hours. More
by desert.gator
June 19, 2025
Great experience so far. Just waiting for the trade in to get paid off and closed out from my account and new one to show up. So far so good. Just waiting for the trade in to get paid off and closed out from my account and new one to show up. So far so good. More
by akhockeyfam
June 17, 2025
Gabe and Eiji were very helpful in helping my family upgrade to an suv for our growing family. Would recommend them to anyone, and will certainly be back when I’m ready to replace my current truck! upgrade to an suv for our growing family. Would recommend them to anyone, and will certainly be back when I’m ready to replace my current truck! More
by Sam
June 17, 2025
Rigo was super easy to work withal well as the finance dept. Would definitely recommend. dept. Would definitely recommend. More
by dan.smith2
June 17, 2025
Probably the best experience i have had at a dealership in Arizona, that's 35 years of cars. Not the first vehicle I have purchased from the brown family. Impressed so far! in Arizona, that's 35 years of cars. Not the first vehicle I have purchased from the brown family. Impressed so far! More
by MMILLS
June 17, 2025
Dwayne is a good salesman no pressure or anything. It’s always been good to us .The finance man was very good too. It’s always been good to us .The finance man was very good too. More
by alanoreo
June 16, 2025
Great place to purchase a vehicle! They were very helpful. They chose the perfect vehicle for me! Love it! They were very helpful. They chose the perfect vehicle for me! Love it! More
by PATRICIAANAYA
June 14, 2025
I had some delivery problems but not due to the dealership. Still waiting for an owners manual however. dealership. Still waiting for an owners manual however. More
by JANDSSWEENEY
Employees Worked With
