Hennessy Honda of Woodstock

No Service Department I bought Honda because it had a reputation for reliability and resale. Boy was I wrong! I had, note the word had a 2012 Honda CR-V I took it to Henn I bought Honda because it had a reputation for reliability and resale. Boy was I wrong! I had, note the word had a 2012 Honda CR-V I took it to Hennessey Woodstock when at 23,000 miles my rotors had warped , UNDER WARRANTY! They proceeded to turn the rotors rather than replace them as they should have, and as I requested. I knew that once turned they would warp again more quickly since they were thinner and they were obviously defective for warping the first time. I told my service advisor this, and told him I knew that I probably would be out of warranty when it happened again, then they would expect me to pay for new rotors. I also reported a intermittent starter grind noise that could not be reproduced at will, so it was not addressed at all. They refused to replace the rotors on the first visit. Low and behold at 37,000 miles they were warped again and the starter noise was worse, and the fan inside was occasionally making a squeal noise. I told them they/Honda needed to replace my rotors this time under warranty and address the starter issue. I was told No, it isn't under warranty. I re-explained the previous repair and told them I expect Honda to make good on this. I was told No, I would need to pay for the repairs. I was livid! I was told by my service advisor that he would call the Honda rep and see if they could get it taken care of, but it would be the next week. It has been two months since that conversation and I have yet to hear anything from him. Honda has lost a customer and I make sure to tell everyone my story! I bought another car, I will not drive a car that has issues that early and has no customer care to resolve the problem! BTW, I know it is not my driving style, my last car had 120,000 miles with original brakes.... More

Buying experience I had a great experience in dealing with Hennessay Honda. Tammy & Stacey were very helpful in the whole purchasing of my new 14 Accord. I had 3 Camrys I had a great experience in dealing with Hennessay Honda. Tammy & Stacey were very helpful in the whole purchasing of my new 14 Accord. I had 3 Camrys befor this car and am very satisfied in my new car. I would recommend Hennessay Honda and Tammy & Stacey to anyone who may be in the market for a Honda. h More

Great Experience from start to finish! We were looking for a car for our 16 year old daughter. Stacey was extremely responsive, answered all our questions and helped us meet all our buying We were looking for a car for our 16 year old daughter. Stacey was extremely responsive, answered all our questions and helped us meet all our buying objectives. We live far from Hennessey Honda and went out of our way to purchase our car there because of the deal we received and the professional attitude. Damian treated our daughter as a valued customer and showed her all the features of her new car and answered all her questions. Scott made financing easy and pleasant. Thank you all for a great car buying experience. I would definitely recommend Hennessey Honda! More

Wonderful experience! This dealership is the best one I have ever dealt with! All of the employees were helpful, friendly and very knowledgeable. There was absolutely no This dealership is the best one I have ever dealt with! All of the employees were helpful, friendly and very knowledgeable. There was absolutely no pressure whatsoever. They were very patient and took as much time as needed to answer any and all questions. I will recommend this dealership to all of my friends who are in the market to buy a car!! More

Excellent Experience I have just come home with my third Honda Odyssey, all from Hennessy Honda. I have had great experiences each time I have gone in and this time was n I have just come home with my third Honda Odyssey, all from Hennessy Honda. I have had great experiences each time I have gone in and this time was no exception. Damian was easy to work with, both on the phone and in person. The dealership is not close to my house, but it is worth the drive - friendly, pleasant place and people. I have also had great experiences with the service department over the years. I highly recommend Hennessy Honda on all points. More

Over the Top!!! For over a week Stacey and I worked back and forth via e-mail discussing my possible trade for a new Civic Coupe and she was very responsive and hones For over a week Stacey and I worked back and forth via e-mail discussing my possible trade for a new Civic Coupe and she was very responsive and honest about what I was trying to do. I just came of a bankruptcy a few months ago due to no fault of my own, same experience a lot of folks are going through because of the down turn in the economy! Stacey worked with me and with my trade value I was still able to get a good 4.9% financing rate...which was great. Upon visiting the dealership this past Saturday I worked with both Stacey and Tammy on putting and acceptable deal together for a trade and we finally managed to come to an agreement and go forward with the purchase and delivery on my "New Car"!!! I don't have the correct words available to tell you how great is was working with these two ladies, a very pleasant experience for sure. In the market??? Go see them!!! More

The Purchase of a 2013 Honda Fit I really appreciate the excellent service and accommodations that were provided with Claude. I would highly recommend others to consider buying a car I really appreciate the excellent service and accommodations that were provided with Claude. I would highly recommend others to consider buying a car at Hennessy Honda. Overall a pleasant experience. I would definately go back to purchase another vechile in the future. I am really happy with my 2013 Honda fit! More

Thank you for my third Honda, always a good experience and good cars. Employees are very helpful and polite . Service dept is awesome too!!! Thanks and good cars. Employees are very helpful and polite . Service dept is awesome too!!! Thanks More

After deciding to lease a Honda Civic, I went to Hennessey Honda of Woodstock as my son purchased a Honda Accord there several years ago and was very happy with the customer service. I had a great Hennessey Honda of Woodstock as my son purchased a Honda Accord there several years ago and was very happy with the customer service. I had a great experience dealing with Armando Riva. He was very courteous, knowledgeable, and explained everything about the vehicle thoroughly. He took me on a very long test drive, which I really appreciated. I couldn't be happier with my experience. I highly recommend Armando Riva and Hennessey Honda. More

I purchased my first Honda last week: 2014 Accord EX-L with navigation. It had been 17 years (and 250,000 miles) since my last auto purchase; therefore, this was a “big deal” and major decision for me. with navigation. It had been 17 years (and 250,000 miles) since my last auto purchase; therefore, this was a “big deal” and major decision for me. Tammy Odom was the sales rep who assisted me at Hennessey. I have nothing but good things to say about my experience with Tammy and Hennessey. What I loved about Tammy was that she was extremely patient with me while I processed and made my final decision. She educated me on the Honda Accord and other Honda’s, answered all my questions, and allowed me the time I needed to make a decision. I visited Hennessey three times (and several other dealerships in between) before finally deciding on the auto I wanted to purchase and the dealership that would get my business. I loved the way Tammy handled my decision-making process without ever placing any pressure on me. I cannot tell you how much I truly appreciated her manner. By not placing pressure or using hard-sell tactics, Tammy and Hennessey earned my business. If you are looking for a new Honda, I highly recommend Tammy to assist you in making your “big-deal” decision. My entire experience at Hennessey was very pleasant. Thank you so much Tammy and Hennessey!!! More