Hennessy Honda of Woodstock

Terrible customer service and actual car service Bought a new 2019 Honda last year. Car was great for a week before developing a nasty sound on the wheels. Took it to service and was told there was n Bought a new 2019 Honda last year. Car was great for a week before developing a nasty sound on the wheels. Took it to service and was told there was nothing wrong with it but that they had went ahead and fixed the hubcap. Driving off the lot, the sound is still there. I immediately took it back in and showed them. They then told me the service manager would speak to me. 10 minutes passed and another service person came out and told me the service manager was too busy but the sound is being caused by the hubcap and they cannot fix it until Honda corp gives them a reason. Took the car back three more times and they replaced the tire, wheel, and hubcap. Sound not only persisted but had developed on the rest of the wheels. Finally, Honda corp came out to take a look at it. I left my car at the dealer for 4 days and 4 nights at their request so they could fix it. Honda corp said they were unable to take a look at the car because it had rained on day 4. I asked what about days 1-3 and they said they had no knowledge of those days. Honda corp said the sound was being caused by faulty hubcaps but refused to replace them or give new wheels since they could not confirm that the hubcaps were causing the sound even thought they literally told me that was the issue and had written it in the service record. Stormed off cursing them and their corp greed. Service manager then changed what was on the service record so that it no longer stated hubcap was causing the issue. HH also gave me a defective tire when they did the initial replacement. Sold the Honda a couple months later to avoid further issues. Trashy and unprofessional service. Honda should be ashamed of this dealership. Will never buy Honda again. More

Shane, my salesperson from Hennessy Honda was amazing! He was kind, helpful, not pushy, and honest. He was the best salesperson for cars I ever had! was kind, helpful, not pushy, and honest. He was the best salesperson for cars I ever had! More

Excellent service throughout the process. Assistant Service Manager was quite helpful in keeping us informed of the status of the service on our Honda Pilot. Service Manager was quite helpful in keeping us informed of the status of the service on our Honda Pilot. More

Outstanding experience! This is our third purchase from Hennessy and it was just as good of an experience as the others. Friendly staff; we never felt pressured; and we felt This is our third purchase from Hennessy and it was just as good of an experience as the others. Friendly staff; we never felt pressured; and we felt that we were making a purchase on a vehicle that was looked well after and a good product. More

Amazing group of people to work with! Thank you so much Bob Luke, Billy Shape and Kyle Godfrey! Everyone was very helpful, knowledgeable, friendly and overall the BEST experience Ive had in a dealership! Bob Luke, Billy Shape and Kyle Godfrey! Everyone was very helpful, knowledgeable, friendly and overall the BEST experience Ive had in a dealership! More

Great experience. Awesome deal. Transparent, quick and efficient. Armando worked hard to get my deal through fast and professionally. Highly Recommend. Loved the entire experience. G Transparent, quick and efficient. Armando worked hard to get my deal through fast and professionally. Highly Recommend. Loved the entire experience. Got exactly what I wanted. More

Great dealership!!! Vincent Guella was a very knowledgeable and great salesperson!!! The entire dealership was friendly and not pushy. Service center seem to care about t Vincent Guella was a very knowledgeable and great salesperson!!! The entire dealership was friendly and not pushy. Service center seem to care about their customers and were concerned with meeting your needs in a timely manner. Overall I would say as an experienced car buyer this was one of the best if not the best dealership I have dealt with. More

Customer Service Things didn't start well, but, as my company would say "Hennessey made it right!" in the end. Through a mishap, my car was not written up. But Henness Things didn't start well, but, as my company would say "Hennessey made it right!" in the end. Through a mishap, my car was not written up. But Hennessey did more than I would have asked to correct the oversight and followed up with me to understand how they could have done better, to show they care. Shout out to Peter Franks my Service Advisor and to their Service Manager who empowers his employees to take care of the guest. More

Hennessey Honda for the win Our saleman, David Land, expertly handled our car buying experience. For my son's first new-ish, used car, he guided us through all of the perspective Our saleman, David Land, expertly handled our car buying experience. For my son's first new-ish, used car, he guided us through all of the perspectives to consider. We visited three car dealerships that day, and Hennessey out shined the other two by miles. One was another Honda Dealer and the other was Atlanta Luxury Motors. No small feat. More

Epic fail trying to purchase a new vehicle Although I live in the area, I guess my experience trying to purchase a new 2020 Honda CRV Touring from this dealership is why I've never bought a veh Although I live in the area, I guess my experience trying to purchase a new 2020 Honda CRV Touring from this dealership is why I've never bought a vehicle from them before. I was working with Conrad on pricing by email. Yesterday I asked me to simply reconfirm the pricing he had previously emailed me since we had changed a few options. I also left a voicemail on his cell phone to tell him we were buying within 24 to 48 hours. 19 hours later Conrad finally responds to me and misread my detailed options email three different times. When he finally got it right and sent me an email, I asked him to call me. Guess what? By the time he called me due to the 19-hour delay, the car was no longer available and wouldn't be available until the end of this month. The sad thing is they were competitive on price but I will not waste my time with them for future purchases ever. Very slack customer service while trying to purchase a $35,000+ new car. More