Hendrick Volkswagen Frisco

My first car! When you go to a dealership and they see that you are a teen, sometimes they don't take you seriously because they just think you are going to waste t When you go to a dealership and they see that you are a teen, sometimes they don't take you seriously because they just think you are going to waste their time. Some of the guys greeted me but didn't really take their time because they thought I wasn't serious about buying. When I met Ricardo, he never pressured me, he just wanted to get to know me and get the facts. Once I'm ready to buy, I am definitely coming back to see him! Thanks Ricardo More

Made the whole process simple, hassle free and exciting! Being a latino, I was looking for someone who spoke my language and understood my culture, my background, way of thinking and didn't judge me just bec Being a latino, I was looking for someone who spoke my language and understood my culture, my background, way of thinking and didn't judge me just because of my appearance. Ricardo treated me with respect, humility, showed me the car of my dreams and took his time explaining to me some of the paperwork involved because I am not good at that. I recommend Ricardo to anyone who is looking for a great vehicle and who wants to deal with someone who is trustworthy! He is an honorable man! More

Speak with Nick Parkelj at Hendricks VW!!! Hello, I am a IT Architect based out of Plano and working for one of the Big 4 Consulting companies. In my search for a new car, after I just came Hello, I am a IT Architect based out of Plano and working for one of the Big 4 Consulting companies. In my search for a new car, after I just came to the US, VW was not even an option especially after the Diesel gate scandal. However, my notions were turned on its head when I visited Hendricks VW for the first time and was greeted by Nick Parkelj. Nick was genuinely happy to meet me, show me all the options available, offer test drives sit me down etc... I did even tell him I might not buy a VW after all this. But it was a surprise when Nick came out as a genuine guy, who just happens to sell cars, and was not pushy at all about it. I came back after a week, with one of my friends and we test drove more options and models. We didnt buy that day too. But nick's enthusiasm to serve us didnt falter one bit. He even gave me enough space to think about my options, and after having driven a Passat, I was inclined on it too along with the Honda Accord. But I despised going back to the Honda dealership so we ended up returning to Nick and Hendricks and buying 2 cars, a 2016 Passat (SEL) and a VW Jetta (for the friend who came with me). I believe I got a good deal, esp when I have life time free car wash! These days I am considering to get myself a more premium car, and I have a pretty healthy budget too and the Touareg at 50 grand is high up in the list. ONLY because of Nick. He is more like a good friend to me, and I keep dropping to say Hi to a nice human being. The Hendricks showroom is as good as it gets, and I would highly recommend you to get in touch with Nick Parkelj, if you want an honest feedback on the VW cars, and recommendation based on your requirement. (He made me get the SEL against the R-Line Passat, because that was better for my family in Texas, due to the second row AC vents; I liked the R-Lines beefy looks!) I wish all the very best to Nick and Hendricks. I will buy again from you and will recommend you to all my family and friends. Prince J. More

Awesome salesmen! Working with Robert Fabian was my best, hassle free dealership experience to date! Loving my new VW! Thanks for all the help! See you next time I'm in Working with Robert Fabian was my best, hassle free dealership experience to date! Loving my new VW! Thanks for all the help! See you next time I'm in the market! More

Purchase On 8/27/2016, I visited Hendrick Volkswagen inquiring about a certain vehicle I seen after visiting their website. Upon my arrival I spoke wit On 8/27/2016, I visited Hendrick Volkswagen inquiring about a certain vehicle I seen after visiting their website. Upon my arrival I spoke with the receptionist and requested to speak with David Davidson. She stated, “Unfortunately he’s busy with another customer, but here’s Michael Hall and he’ll be more than happy to assist you”. After Michael introduced himself to my friend and I, we proceeded to view the vehicle. To my surprise the vehicle was in immaculate condition inside and out, to be honest I was quite impressed how well maintained it was, so kudos to the detailing crew their. After we drove around the area we returned to the dealership and began discussing numbers. While in the office we discussed the amount I would like to pay, and etc. Furthermore, I would like to say Michael was very professional and polite in his approach in handling this deal for me to make sure I received the best deal possible. After discussing the numbers with the finance department, Tyler Wilde made his way to the office to speak with me. After Tyler Wilde introduced himself to my friend and I, he clearly stated he was there to assist in the best way he can and was very professional in his approach, which meant a lot. After discussing everything we concluded we’ll have to finish up on 08/29/2016. On 08/29/2016, I spoke with Michael Hall and we discussed the numbers once again and to my surprise they were able to close the deal. Later that day I returned to the dealership, and upon my arrival I was approached by David Davidson. He introduced himself and was very professional the entire time. He began to walk me back to Michael Hall’s office and kindly excused himself and Michael and I began discussing the final steps of the deal. During our discussion, Matt Noel entered the office and introduced himself and stated he personally handled the deal on his end to make sure I received the best deal, which was a stellar move on his part. Eventually Michael transferred me to Lee Nolen in finance. Lee was very helpful as well in explaining everything to me regarding the warranty and insurance. After everything was finalized Michael proceeded to give me the keys and before we parted he left me with some great advice then handed me the keys to my new buddy and I was on my way. In conclusion, for someone who has chose not to buy a vehicle in 16 years this was a very smooth experience for me. Mostly, I would like to thank everyone at Hendrick Volkswagen, and would highly recommend Hendrick Volkswagen as the go to dealership for your next car buying experience. Thanks, C. Smith More

Customer Service The customer service at this dealership from the service advisers, cashiers to the new car salesman who assisted us. Edwin Carter assisted us by allo The customer service at this dealership from the service advisers, cashiers to the new car salesman who assisted us. Edwin Carter assisted us by allowing us to test drive the vehicles we were considering and gave us all the information we needed to assist in making our decision. We haven't purchased a new vehicle yet but are really considering the Frisco VW dealership and Edwin Carter to purchase our next vehicle from. More

Great service Robert Fabian was my salesperson and he was great! I would highly recommend him. He really went above and beyond to make this a smooth process Robert Fabian was my salesperson and he was great! I would highly recommend him. He really went above and beyond to make this a smooth process More

Oustansing. Outstanding customer service. Walked in to check out the cars and talked shop with a Robert Fabian. Real pleasure to talk to, was knowledgeable, profe Outstanding customer service. Walked in to check out the cars and talked shop with a Robert Fabian. Real pleasure to talk to, was knowledgeable, professional and well mannered. Would definitely recommend this dealer and Robert Fabian if you're looking to buy a new or used VW. More

"Excellent employee" Edwin Carter is a awesome Dealer, the facilities was nice and he treated me kindly and really interested in your needs as buyer wanting to help you me Edwin Carter is a awesome Dealer, the facilities was nice and he treated me kindly and really interested in your needs as buyer wanting to help you meet your budget. More

Excellent Customer Service - Robert Fabian HENDRICK VW has a wonderful staff from the service department to sales, and I had the privilege to be helped by Robert Fabian! He is polite, kind and HENDRICK VW has a wonderful staff from the service department to sales, and I had the privilege to be helped by Robert Fabian! He is polite, kind and very attentive. He is definitely the guy you want to see when you go out to Hendrick . Exceptional service from Robert is always delivered. If you are looking for a new or used car contact him and you will not be disappointed! More