Hendrick Volkswagen Frisco

Unprofessional Service Director & Staff One of most unprofessional place I have ever been. I drop my car 7 am in d morning on d request of James J Saliva. They called me becoz of d wrost ser One of most unprofessional place I have ever been. I drop my car 7 am in d morning on d request of James J Saliva. They called me becoz of d wrost service they have given me and want to make up for that. They had my car for the entire day and didnt fix or do anything. Nobody even calls to tell me wat is going on with my car. I went in d evening to pick my car .... i asked for my keys .... They Don't know where my keys are. They Don't ve any work ethics in them. I totally wasted my time by coming to this place again. Don't go to this place. Their technician are not able to identify the problem correctly. I got my Volkswagen jetta serviced here couple of months ago ..... they said to me that check engine light is on, do this do that. I got d work done whatever they said. The same problem started all over again and this time they are do this and do that becoz it's different problem. Both the times they said engine requires work. They are simply making people fool who doesn't know technicality. I m not going to this place again. Not at all. More

Great experience. Leo was amazing!!! Me and my husband purchased a car from this dealership two says ago. We had a great experience and Leo, who was our sales consultant was very friendly Me and my husband purchased a car from this dealership two says ago. We had a great experience and Leo, who was our sales consultant was very friendly and did a great job. We are enjoying our new car. Highly recommended More

Great deal on a great car I spotted a used vehicle on the internet that I was interested in and it was listed by the site as a "Great Deal" so I called right away. The Sales re I spotted a used vehicle on the internet that I was interested in and it was listed by the site as a "Great Deal" so I called right away. The Sales rep I spoke with, Robert Fabian was respectful of my time and my interest and took the time to show me the other options available on the lot at the time. We decided to stick with the original choice and ultimately purchased it for the advertised price. It was a GREAT deal and I would buy another car from Robert. More

Great experience at Hendrick VW I purchased a 2014 BMW 328i from Aldee Marquis at Hendrick VW this past week. It was a very easy purchase, which for me is the highest compliment I ca I purchased a 2014 BMW 328i from Aldee Marquis at Hendrick VW this past week. It was a very easy purchase, which for me is the highest compliment I can give a car dealership. I normally would rather go to a dentist than deal with car dealerships, but this experience was very pleasant and easy. A major part of this was dealing with Aldee Marquis, the sales consultant who helped me through the whole process. I live in Alabama and flew in to Dallas to pick up my Bimmer. Aldee went above and beyond to pick me up from the airport at 8am and bring me to the dealership. I was a bit apprehensive about purchasing a car sight unseen, but finding a late model BMW with a 6 speed, moonroof and Sport package in my area is hard to find. Aldee took his time to verify everything was proper with the car and detailed the the sales price to my satisfaction. The car was as described and it was a fun 10 hour drive home! Thanks Aldee! More

Great Car buy experience! Had exactly what I wanted! Very great and cool staff, also made the whole process smooth and fast! They were able to help me find what I needed and al Had exactly what I wanted! Very great and cool staff, also made the whole process smooth and fast! They were able to help me find what I needed and also cool experience More

Trading trucks I recently traded my 2009 Tacoma for a certified pre-owned 2015 Tacoma at this dealership. I dealt with Robert Fabian and manager Kevin Hatfield. It I recently traded my 2009 Tacoma for a certified pre-owned 2015 Tacoma at this dealership. I dealt with Robert Fabian and manager Kevin Hatfield. It was the most pleasant car buying experience I have ever had. No pressure, just help in finding what I was looking for and great flexibility in accommodating my desires. A fair price on a nice truck that had been fully inspected and certified - I would highly recommend this dealership for a new or used vehicle. More

Best Buying Experience Ever Hendricks VW was professional and caring. Because of Ricardo's extraordinary service we purchased a car that we rejected elsewhere. Thank you, Tom & S Hendricks VW was professional and caring. Because of Ricardo's extraordinary service we purchased a car that we rejected elsewhere. Thank you, Tom & Susii B. More

My first car! When you go to a dealership and they see that you are a teen, sometimes they don't take you seriously because they just think you are going to waste t When you go to a dealership and they see that you are a teen, sometimes they don't take you seriously because they just think you are going to waste their time. Some of the guys greeted me but didn't really take their time because they thought I wasn't serious about buying. When I met Ricardo, he never pressured me, he just wanted to get to know me and get the facts. Once I'm ready to buy, I am definitely coming back to see him! Thanks Ricardo More

Made the whole process simple, hassle free and exciting! Being a latino, I was looking for someone who spoke my language and understood my culture, my background, way of thinking and didn't judge me just bec Being a latino, I was looking for someone who spoke my language and understood my culture, my background, way of thinking and didn't judge me just because of my appearance. Ricardo treated me with respect, humility, showed me the car of my dreams and took his time explaining to me some of the paperwork involved because I am not good at that. I recommend Ricardo to anyone who is looking for a great vehicle and who wants to deal with someone who is trustworthy! He is an honorable man! More

Speak with Nick Parkelj at Hendricks VW!!! Hello, I am a IT Architect based out of Plano and working for one of the Big 4 Consulting companies. In my search for a new car, after I just came Hello, I am a IT Architect based out of Plano and working for one of the Big 4 Consulting companies. In my search for a new car, after I just came to the US, VW was not even an option especially after the Diesel gate scandal. However, my notions were turned on its head when I visited Hendricks VW for the first time and was greeted by Nick Parkelj. Nick was genuinely happy to meet me, show me all the options available, offer test drives sit me down etc... I did even tell him I might not buy a VW after all this. But it was a surprise when Nick came out as a genuine guy, who just happens to sell cars, and was not pushy at all about it. I came back after a week, with one of my friends and we test drove more options and models. We didnt buy that day too. But nick's enthusiasm to serve us didnt falter one bit. He even gave me enough space to think about my options, and after having driven a Passat, I was inclined on it too along with the Honda Accord. But I despised going back to the Honda dealership so we ended up returning to Nick and Hendricks and buying 2 cars, a 2016 Passat (SEL) and a VW Jetta (for the friend who came with me). I believe I got a good deal, esp when I have life time free car wash! These days I am considering to get myself a more premium car, and I have a pretty healthy budget too and the Touareg at 50 grand is high up in the list. ONLY because of Nick. He is more like a good friend to me, and I keep dropping to say Hi to a nice human being. The Hendricks showroom is as good as it gets, and I would highly recommend you to get in touch with Nick Parkelj, if you want an honest feedback on the VW cars, and recommendation based on your requirement. (He made me get the SEL against the R-Line Passat, because that was better for my family in Texas, due to the second row AC vents; I liked the R-Lines beefy looks!) I wish all the very best to Nick and Hendricks. I will buy again from you and will recommend you to all my family and friends. Prince J. More