Hendrick Volkswagen Frisco

Bad dealership Waited for 4 hours to get to business manager. Was offered incentives to lie about rating criteria in survey. The new car has many problems. Waited for 4 hours to get to business manager. Was offered incentives to lie about rating criteria in survey. The new car has many problems. More

Worst service I've worked with salesmen from Hyundai, all the way up to Ferrari. This by far has been the worst dealership I have had the displeasure of dealing wit I've worked with salesmen from Hyundai, all the way up to Ferrari. This by far has been the worst dealership I have had the displeasure of dealing with. I ended up leasing a car else where because of their employee's rude behavior. It ended up working out for the best I guess, I got an Infinity for my work car at about half the monthly payment they quoted me for a GTI. More

Totally recommended I just learned another synonym for the word awesome: Marisa Echavarri. Even if I write more than 10.000 words, they wouldn't be enough to describe all I just learned another synonym for the word awesome: Marisa Echavarri. Even if I write more than 10.000 words, they wouldn't be enough to describe all cordiality and attention that Marisa gave me. I don't know what the Hendrick Volkswagen Frisco are waiting to grant a promotion to Marisa. What else can I write? If you want to buy a VW, doing good business and be well attended, go to Hendricks and search for Marisa Echavarri. More

Gary Blakley I have known Gary Blakley (Customer Loyalty Manager) presently at Hendrix VW since 1998. He has been involved with my lease/purchase of the followi I have known Gary Blakley (Customer Loyalty Manager) presently at Hendrix VW since 1998. He has been involved with my lease/purchase of the following vehicles; 1998 Audi A4, 2001.5 VW Passat, 2003 VW Jetta, 2004 VW Touareg, 2007 VW Touareg, 2007 VW Passat 3.6, 2010 VW GTI, and a VW 2015 GTI. My next vehicle will be a 2018 VW Allroad (at least that is the plan). When I do acquire my next vehicle I intend to purchase it from Gary. I wonder how many people have had a nearly twenty year professional relationship with the same salesman? Gary has always been a straight shooter, never lied or exaggerated about his product and Hendrix is very fortunate to have Gary as a team member. More

Great experience with everyone my husband and I dealt with! Felt very comfortable, no pressure and didn't feel like we were being taken advantage of! Special thanks to with everyone my husband and I dealt with! Felt very comfortable, no pressure and didn't feel like we were being taken advantage of! Special thanks to those who helped our car buying experience go smoothly! More

Satisfied! I came in looking to purchase a new vehicle. I had spoke to Robert on the phone prior to the visit and we had agreed upon certain cars to look at. Aft I came in looking to purchase a new vehicle. I had spoke to Robert on the phone prior to the visit and we had agreed upon certain cars to look at. After talking to Robert for a while, I settled on a car and we started the process. Throughout the entire process I asked many questions and Robert had no problem answering them, while also going beyond what I expected to ensure I was happy. Great experience and I will be going back for all services, purchases, and issues that I may have. More

Great experience I had a great experience buying a used certified car from Darryl. He was very helpful and answered my questions up front. They also were very flexibl I had a great experience buying a used certified car from Darryl. He was very helpful and answered my questions up front. They also were very flexible with delivery of the vehicle, finance options and detailing. Overall very helful More

Poor service! Don't even deserve one star! From some other review, Hendricks Volkswagen maybe can give you a good price for buying a car, but their service is totally unacceptably bad! My had a From some other review, Hendricks Volkswagen maybe can give you a good price for buying a car, but their service is totally unacceptably bad! My had an issue with terribly slow acceleration, but no error codes show up. They told me everything is alright, and that slow acceleration is normal. KIDDING ME?! I wasn't comparing my 5 years car to a new one, but I saw the acceleration problem after an hour dinner with friend! They don't even want to look into this and don't even mention to solve the problem. They just kept telling me what I felt was wrong! Just because there is no error code on the dash, it means nothing wrong with the car?! It seems to me that if they couldnt figure out the problem, they will blame the customer! TOTALLY DISAPPOINTED! More

Hendricks VW I am very disappointed in the level of service on behalf of Volkswagen Frisco. I am very happy with the vehicle itself, however i had some warranty i I am very disappointed in the level of service on behalf of Volkswagen Frisco. I am very happy with the vehicle itself, however i had some warranty issues and have received some very poor customer service . A good vehicle does not make up for poor customer service. I reached out to the management team to seek a resolution but i have been ignored. Completely disappointed and will not be going back. More

Great experience If you are looking to buy a new car, ask for Corey or Marisa, great people to work your deal with. I am very please I got to know them, they truly ca If you are looking to buy a new car, ask for Corey or Marisa, great people to work your deal with. I am very please I got to know them, they truly care about making your experience very Pleasant !! More