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Hendrick Volkswagen Frisco
Frisco, TX
1,006 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,006 Reviews of Hendrick Volkswagen Frisco
May 20, 2019
Satisfied New Car Customer I purchased a new Golf last week from Henrick VW. I worked with Mark Atkins and found the whole experience to be very good. Mark had reached out to I purchased a new Golf last week from Henrick VW. I worked with Mark Atkins and found the whole experience to be very good. Mark had reached out to me several times after I had expressed interest in a new VW. He was accessible on my schedule, showed me what I was looking for, gave a good presentation without pressure or "theatrics." It was a great experience and I would have no hesitation recommending the Henricks dealership, and Mark Atkins in particular. More
by fb76
Employees Worked With
Mark Atkins
May 03, 2019
Hands down the Best Car Buying Experience Ever! I highly recommend buying a car from Hendrick VW of Frisco for the no nonsense, straight forward and by far, the quickest negotiation of all time in t I highly recommend buying a car from Hendrick VW of Frisco for the no nonsense, straight forward and by far, the quickest negotiation of all time in the car buying industry. Shout out to Kevin Hatfield for this perfectly seamless experience. I would definitely recommend this location to all my friends and family. I just can't rave enough about it! Awesome work guys! More
by DesireeLauren
Employees Worked With
Kevin Hatfield
April 30, 2019
New Car Staff are disappointing Definitely will not recommend this dealership! Every aspect of dealing with this dealership was horrible. The sales guy called and we were 5 mins from Definitely will not recommend this dealership! Every aspect of dealing with this dealership was horrible. The sales guy called and we were 5 mins from the dealership so we told him we would be there in 5 mins. When we arrived we had to go to the front desk, ask them to call him and then wait almost 15 mins for him to come downstairs from his office. He tried to sell a "used" 2019 loaner car for $1,000 less than the "new" 2019 vehicles were being sold to customers. We felt so pressured to leave a deposit so we put down a $1,000 deposit. They required we sign a non-refundable document. The manager Clint refused to return the deposit when we changed our mind within 30 mins of putting down a supposedly "non-refundable deposit" right before they closed for the day. Clint then made up a story that he kept the vehicle from being sold to someone 6 hours before we ever stepped foot in the dealership. I called my lawyer and sent the time stamped receipt and non-refundable document only to find out the document is NOT LEGAL and it is against the law for them to have a customer sign the document or refuse to refund the deposit. Within 24 hours after leaving the dealership after we requested the $1,000 be refunded Clint called and said he would refund the deposit. Guess he didn't want a lawsuit! I provide myself on giving great customer service in my job everyday. Car salesman are know for being liars and crooks just telling you whatever they think you want to hear to make the sale. They take advantage of individuals who are not knowledgeable about the car buying process. NOT TODAY SATAN! We got the deposit back and took our business to Clay Cooley Volkswagon in Richardson, Tx where Darius and Todd knocked the customer service expectation out of the park! More
by dmy0619
Employees Worked With
Clint, Adam Rutledge
April 26, 2019
Mark Atkins is a NOPRESSURE salesman Mark Atkins and his trainee Cindy were absolutely a gem to work with. I’ll be sending his business card to others thanks to all the staff yesterday at Mark Atkins and his trainee Cindy were absolutely a gem to work with. I’ll be sending his business card to others thanks to all the staff yesterday at Hendrick Volkswagen More
by That guy with “beer” in his lastname
Employees Worked With
Mark Atkins
April 19, 2019
Great service! I have had 5 Volkswagens and this was "hands down" the best purchase experience I have had. I received a same day appointment and was done with my pu I have had 5 Volkswagens and this was "hands down" the best purchase experience I have had. I received a same day appointment and was done with my purchase that day. Steve Niyogi and Elmer Basabel were professional and warm, excellent guidance through the financing and function of the vehicle. Oh, and the best selection of vehicles in the Metroplex, I got exactly the Tiguan I wanted..."Thank You" Hendricks Volkswagen of Frisco! More
by Loyal VW Driver
Employees Worked With
Elmer Basabe, Steve Niyogi
March 29, 2019
Awesome with Ricky Bolonos . Ricky answered all our questions and gave us time to analyze what we wanted to do. He also made some very good suggestions that helped us decide. . Ricky answered all our questions and gave us time to analyze what we wanted to do. He also made some very good suggestions that helped us decide. More
by chuckboggess
Employees Worked With
Ricardo Bolonos
February 27, 2019
Seamless Customer Service Experience Immediately entering the dealership, nostalgia of the Volkswagen culture enveloped me. The VW ATLAS is beautiful. The "Vibe of the Tribe" is here! Se Immediately entering the dealership, nostalgia of the Volkswagen culture enveloped me. The VW ATLAS is beautiful. The "Vibe of the Tribe" is here! Seek Steve! More
by Deana Barns
Employees Worked With
Steve Niyogi
February 26, 2019
Take your business here! Steve and the whole crew were great. I felt comfortable during the purchase process and I felt I got a fair price for a good car. Steve and the whole crew were great. I felt comfortable during the purchase process and I felt I got a fair price for a good car. More
by db5150
Employees Worked With
Steve Niyogi
February 21, 2019
"Very nice experience" Steve Niyogi was extremely helpful in our purchasing a relatively new Silverado pickup this week. He is definitely a very friendly and resourceful sa Steve Niyogi was extremely helpful in our purchasing a relatively new Silverado pickup this week. He is definitely a very friendly and resourceful salesman for your company. Excellent service in all aspects of the sale including setting up the GPS system in the pickup so that we could travel through Dallas back to Houston. Thanks Steve ! More
by Joe 100
Employees Worked With
Steve Niyogi
February 18, 2019
Great purchase experience David Davidson at Hendrick VW did a great job with us. Perfect balance of helpful information and assistance when we needed it, but never pushy or ag David Davidson at Hendrick VW did a great job with us. Perfect balance of helpful information and assistance when we needed it, but never pushy or aggressive sales. Great communications and follow up - he does what he says he will do. Highly recommended! More
by DallasHearn
Employees Worked With
David Davidson
