Hendrick Volkswagen Frisco

I had a great experience buying a 2022 Taos here! From the start they made the experience easy and friendly. David Davidson spoke with us on the phone and helped coordinate a test drive with ease. He had the start they made the experience easy and friendly. David Davidson spoke with us on the phone and helped coordinate a test drive with ease. He had the answer to every question we had (which was a lot)! Mr. Davidson was prepared but I appreciated that he spoke on the car’s highlights without the “pushiness” that is sometimes felt at other car dealerships. Mr. Davidson kept us super educated and was transparent about every aspect of the car and car buying experience. I’ve had some bad car dealership experiences in the past so I was shocked with how easy, breezy, and transparent my experience with Volkswagen and Mr. Davidson was. Thanks for the great experience and helping me find my awesome car! If you’re interested in a new car, definitely go to this dealership! More

Serghei At Hendrix VW Frisco was great to work with on our new car purchase. He communicated great and helped me find our new atlas cross sport. The dealership was also very nice and impressive. our new car purchase. He communicated great and helped me find our new atlas cross sport. The dealership was also very nice and impressive. More

Minhal was my sales rep, and he made the process of leasing and negotiating so simple, and he presented all options to me after listening to what I wanted. Plus, he’s followed up with me several times leasing and negotiating so simple, and he presented all options to me after listening to what I wanted. Plus, he’s followed up with me several times to make sure things are going smoothly. I’m appreciative of his professionalism. More

Josh Frank is the best service advisor here and has always provided me great quality of service. Always done exactly what I asked and goes above and beyond to communicate and provide options if there always provided me great quality of service. Always done exactly what I asked and goes above and beyond to communicate and provide options if there is an issue. More

Service representative, Josh Frank is great. He got me in and out quickly with all work completed as promised. and out quickly with all work completed as promised. More

I had an excellent experience. It was the best and easiest car buying experience I've ever had. Ask for Minhal Bhojani! easiest car buying experience I've ever had. Ask for Minhal Bhojani! More

In an instant I knew something was different...Robert In an instant I knew something was different... Robert Fabian calmly introduced himself, his demeanor immediately makes you feel at ease as if you' In an instant I knew something was different... Robert Fabian calmly introduced himself, his demeanor immediately makes you feel at ease as if you're just have a natural conversation with a friend. I simply asked if I could sit in a vehicle, he said lets go. We sat in 3 vehicles, you'd think he built the car with all the knowledge he had. He never skipped a beat & I ask lots of questions. We walked back inside to get 1 of his business cards & he stepped in the business office & spoke with Kevin Hatfield who is the new car director and within 5 minutes or less...showed me an offer I was pleased with & zero pressure. Just sharing a document for my review, no words of a typical car salesman. I recall asking a question he bounced off of Kevin and they said yes. I've always thought buying a vehicle should be as simple as buying a loaf of bread & it was. It's not the business, it's the people operating the business. Moving into the finance dept. I was met by Patrick Wolfe. Again...the guy just talks to you. He showed me a couple add-on's & I actually bought 1. The explanation Patrick offered was understandably efficient. At this point I'm thinking Mr. Hendrick puts these folks through soft skills training, however, it's the type of people he selects that fit the team. These 3 gents know what they are doing, very professional & to the point. There is no back n forth to be had, they don't operate this way. Delivery was advanced and educational. It had been raining, they made the vehicle ready & Robert kept the vehicle in doors until I was ready to leave. He sat & again explained every button & function of the car. Very patient & professional in his role. You always wonder if you made the right decision a day or 2 later, I'm pleased to say I DID make the right decision. Robert, Kevin & Patrick...Thanks guys. More

I took my 2020 Passat in for service yesterday. I have been going to Hendricks for years and I have had many service advisors but Josh Frank has been the best. He always take care of me no matter how busy been going to Hendricks for years and I have had many service advisors but Josh Frank has been the best. He always take care of me no matter how busy he is. He has always looked out for me and I always appreciative for his level of knowledge and care. Josh Frank is the main reason I purchased my Passat and I absolutely love my car. Thank You Josh for all your help over the years. More

This was my first time shopping for a new car and I was understandably nervous about the process. Volkswagen was the first dealership I went to, and it ended up being the only dealership I went to because understandably nervous about the process. Volkswagen was the first dealership I went to, and it ended up being the only dealership I went to because I had such a great experience with Robert Fabian. He was so patient the very first time he met me and spent at least two hours going over every question I had and bringing out every single car I was interested in so I could look at them in person. I left that night to think over my options, and Robert absolutely did not pressure me at all to make any decisions, while being personable and kind the whole way through. When I finally settled on my dream car, a 2021 tornado red Volkswagen Jetta SEL, they did not have that car in red in the dealership, so they checked statewide. There wasn't a red Jetta statewide, and they checked the surrounding states. We had no luck in the surrounding states either, but because we were so insistent on the color, they checked nationwide and finally found one in Wisconsin and made sure it was delivered to us in mint condition. Robert checked in with me multiple times during the wait, and also came in multiple times during his day off (!!) to make sure that I was taken care of. I truly could not have had a better experience and I cannot recommend Robert strongly enough. The next time my family or friends are looking for a car, I will definitely be passing along Robert's information! More

We Purchased a vehicle here a few days ago from George Strong. He was very insightful and helpful, answered all our questions making sure we were completely happy with the vehicle before we left. Currentl Strong. He was very insightful and helpful, answered all our questions making sure we were completely happy with the vehicle before we left. Currently Loving my new car and the amazing customer service we received. More