Hendrick Subaru Southpoint

Service was great. They finished my car in about an hour. Ryan Raub is an excellent service advisor. He kept me informed about what was going on. Joseph Rossman hel They finished my car in about an hour. Ryan Raub is an excellent service advisor. He kept me informed about what was going on. Joseph Rossman helped me with some settings relating to the use of Bluetooth. Joseph went far beyond just helping me with Bluetooth; he went through all the settings and helped me adjust them as necessary. Thanks for the great service and assistance. More

Brittany Barbee and all of the sales team were knowledgeable, courteous, and personable throughout our transaction. This is our first Subaru, and our first interaction with Hendrick, but it will p knowledgeable, courteous, and personable throughout our transaction. This is our first Subaru, and our first interaction with Hendrick, but it will probably not be the last! More

Michael Saline was so wonderful during the whole process of learning about the cars at Subaru Southpoint and eventually purchasing one. I have never owned or driven a Subaru, so I had a lot of learning to d of learning about the cars at Subaru Southpoint and eventually purchasing one. I have never owned or driven a Subaru, so I had a lot of learning to do, and lots of questions. Michael helped me along the way, and was very patient as we test-drove multiple vehicles. The whole staff at this dealership treated us like VIPs the whole time we were there, and everyone was incredibly nice and helpful. Thank you to Michael for helping me get into my new Subaru! I love it so much! More

I had a wonderful experience working with Michael Saline at Hendrick Subaru Southpoint. He was very responsive, helpful, and attentive to our car shopping needs and helped us find our dream car! at Hendrick Subaru Southpoint. He was very responsive, helpful, and attentive to our car shopping needs and helped us find our dream car! More

Shalonda is nothing short of a miracle worker. She is just AMAZING! She really provided a WOW experience while assisting me with the purchase of my new vehicle at Hendrick Subaru. She moved EVE She is just AMAZING! She really provided a WOW experience while assisting me with the purchase of my new vehicle at Hendrick Subaru. She moved EVERY mountain to ensure that I was able to purchase the vehicle that I had fallen in love with!!! I wish every car dealership had sales people like Shalonda. I had gone to all the other car dealerships and was told “ I’m sorry but we can’t help you.” Not Shalonda. She said “Ok, I got you. You trust me, right.” Like I said ….. Shalonda is my miracle worker at Hendrick Subaru in Durham, NC. More

Great experience with Shadi , This dealer really goes above and beyond to be better then the rest. above and beyond to be better then the rest. More

The staff is friendly and professional, the location is convenient and the customer waiting area is clean and comfortable. Jean Claude was very helpful throughout the car buying process and never pressure convenient and the customer waiting area is clean and comfortable. Jean Claude was very helpful throughout the car buying process and never pressured or rushed us to make a decision. More

My second time returning with another customer/friend of mine. Excellent service. Great salesman period. mine. Excellent service. Great salesman period. More

If you carefully comb through the reviews of Hendricks, you'll find a common theme that emerges - fraud. Charges for work that has either not been completed, never needed in the first place, or was done in you'll find a common theme that emerges - fraud. Charges for work that has either not been completed, never needed in the first place, or was done incorrectly. If you confront them about it, they try to brush it under the rug no matter how dangerous the consequences of poorly performed work could be for your vehicle or your safety. I went in for a routine oil change. I knew there was a nail in my rear left tire. I was getting new tires in a few days so I wasn't worried about it. Forgetfully, I agreed to the advisor's recommendation to get my tires rotated. When my service was complete, I went out to the bay to get my car. I had remembered while I was paying that I shouldn't have gotten the tire rotation but paid anyway. I looked at the paperwork and was legitimately surprised they didn't say anything about the nail. They are usually very quick to upsell additional service and parts. I thought they would definitely tire to sell me side tires! The paperwork said everything was fine - including my tread which was obviously well worn. In the bay I happened to glance at that rear left tire and saw the nail sticking out right on the place it's always been. I immediately walked back to the service desk and asked again if they rotated my tires. The advisor looked me straight in the eyes and said "Yes, sir." Impossible - the nail was in the same spot. If the tires were rotated they would be in a different position on the car. The tech admitted they didn't and blamed the issue on a tech (seemingly a recurring problem). He didn't even seem surprised. It felt very much like they do this frequently and I just happened to catch them in their own game. Without any additional questions he voided out my whole order and said management would call me the next day. I left feeling that my trust had been completely broken. How do I know that they did any of my services correctly? How do I know they actually used synthetic oil for my oil change? Or changed my filter? Guess I'll have to check for myself. But I have a feeling I already know the answer. Management never called either. Nevertheless, I won't be going back. And I highly recommend if you choose to go here that you take a second look at the work you're being charged for. More

I recently had the pleasure of dealing with Brendan Banville for my car's service needs, and I must say, the experience was exceptional. From the onset, Brendan was incredibly kind and patient, address Banville for my car's service needs, and I must say, the experience was exceptional. From the onset, Brendan was incredibly kind and patient, addressing each of my concerns with a level of professionalism. What stood out most was Brendan's reassuring demeanor. Each time I worried about my car conditions, he greeted it with a smile and a comforting assurance that it wasn't a major issue. This approach significantly alleviated my stress and made the entire process more pleasant. His expertise was evident as he explained every detail of my car problems. It wasn't just about fixing the issue; it was about make me understanding it, which I greatly appreciated. The services provided were not only top-notch but also reasonably priced. All these make make me trust him. Therefore, I can confidently say that Brendan Banville is excellent. His blend of professional expertise, kindness, and reassuring approach makes him my go-to for any future car troubles. Highly recommended! More