Hendrick Kia of Concord

Very underwhelmed My fiance and I recently purchased a used car from Hendrick Kia of Concord and had the worse experience at a dealership we've ever had. It started we My fiance and I recently purchased a used car from Hendrick Kia of Concord and had the worse experience at a dealership we've ever had. It started weeks before we came up to meet with the salesman who had been corresponding with me via text about cars in my interest. We arrived and met with the salesman one Mr. Travis Foy; he seemed pleasant at first and then my perception of him changed after the first car he showed us. The initial car he showed us couldn't have been more far off on my suggested needs and want for a car. He didn't seem too pleased that neither of us were happy with his pick and said to us, "I'm not understanding what else your wanting." After we had already expressed what we didn't like about the car he acted annoyed and seemed not interested in finding the perfect car for us. But isn't that his job? After waiting for about 15-20 more minutes for him to find a car closer to out wants and needs we walk out and see the trade in that was just brought to the dealership I think the day before. We thought it was great so we went forward with the process of getting to the right price which Travis wasn't very interested in working with us so we got turned over to the finance guy Mark. When we sat with Mark he already had all the paperwork printed and stacked ready to sign. Which in our past car buying experiences the salesman usually takes his time and talks us through the process making sure we understand what is going on. This was one thing Mark did not do. Anyways we purchased the car and Mark said they would hook us up with a loaner since the car had not been detailed yet and we would come pick it up the following day. So we walk out and ask Travis Foy for a loaner so we could get home. He acted like this was a problem to obtain and I was fed up by that point so we left. We returned the following afternoon (mothers day) to pick up our car. My fiance got in the car and started to leave but caught a crack in the windshield that must have happened during "detailing" which was sub par. We spoke to Drew the manager and he was kind and got us a windshield company to come fix it at our house a few days later. The last problem I had was with the detailing which I am convinced still hasn't been done to our car although we've brought it back twice to have redone. There is still trash in the door from the previous owner, greasy smudges on the cup holders and doors, dust and dirt on the dash and spots on the ceiling. All of that not to mention our car was NEVER filled up with gas to full. Maybe that's just a Hendrick Kia of Concord thing though. To have customers spend thousands of dollars for horrible customer service from everyone except the manager Drew. A customer should feel comfortable and validated when leaving a car lot with a "new" car. Not bothersome, rushed, and put on the back burner. I have told a few people already to not waste their money with you all and will continue to express to others my lackluster experience with Hendrick Kia of Concord. It's pretty bad when a customers standards are higher than Mr. Hendricks standards himself. My point isn't to be rude but to shed light on areas I see needed major help. More

Awesome! My car experience with Makayla and Corey was awesome! They were honest, friendly and professional. They explained everything to me and they made sure My car experience with Makayla and Corey was awesome! They were honest, friendly and professional. They explained everything to me and they made sure I understood. Every employee that was there was friendly. More

Amazing My over all experience was awesome my first time purchasing a brand new 2017 car ! Frankie is awesome and will get the job done for you My over all experience was awesome my first time purchasing a brand new 2017 car ! Frankie is awesome and will get the job done for you More

simple, no pressure , friendly i went to other dealers in the charlotte area and this one gave me the best trade in price. they gave me great incentives on the new vehicle.. i went to other dealers in the charlotte area and this one gave me the best trade in price. they gave me great incentives on the new vehicle.. More

Professional friendly trust worthy The rating comes from all my expectations being met. Friendly sales people. Got the car I wanted and within the price range for payment. Also they wer The rating comes from all my expectations being met. Friendly sales people. Got the car I wanted and within the price range for payment. Also they were able to take my trade in. All were professional and trustworthy. Miranda was my favorite. Very happy I got to meet her and give her my business. She's very honest and friendly. More

No responses or call backs when you're done buying I have emailed the Sales Manager and called him several times with a problem. Once I was able to speak to him and he was to get back to me and never d I have emailed the Sales Manager and called him several times with a problem. Once I was able to speak to him and he was to get back to me and never did. We have called the General Mgr as a last resort and left a msg with him yesterday, no response from him either. So, I'm thinking they're a bunch of one purpose people, sell, sell, sell. Otherwise, why couldn't anyone answer our emails or calls? To ignore a customer with an issue that you could possible help or advise them, is lousy business. I am not happy that I have had to resort to this type of review, but obviously no one gives a darn about us, maybe this gets someones attention. More

Kia Sorento I came into the dealership after Makayla responded to my online inquiry in a very timely manner. Makayla was very polite and professional and listene I came into the dealership after Makayla responded to my online inquiry in a very timely manner. Makayla was very polite and professional and listened to what I was interested in. She was a pleasure to work with. I felt she worked in my best interest in what I needed to accomplish. I felt that over all this dealship is very very good. Service department looks very sharp as well. More

Amazing Experience Another amazing experience at Hendrick Kia of Concord! This is my third vehicle purchased here in the last couple of months and I've been beyond impre Another amazing experience at Hendrick Kia of Concord! This is my third vehicle purchased here in the last couple of months and I've been beyond impressed with this dealership as well as the sales employee Lenore Rebolledo! She was so sweet, friendly, knowledgeable and efficient. I was quickly in and out and she as well as the whole staff went above and beyond! I highly recommend her and this dealership! More

Biying a new car Good friendly people. Willing to help and work with you.and get you in a car that day. Willing to stay as long as it takes to get you there. Good friendly people. Willing to help and work with you.and get you in a car that day. Willing to stay as long as it takes to get you there. More

Most Amazing Car Buying Experience!! The salesman, Frankie Foy was phenomenal. From the beginning he was very nice and attentive. He answered all questions and provided the information I The salesman, Frankie Foy was phenomenal. From the beginning he was very nice and attentive. He answered all questions and provided the information I needed. I came in knowing what car I wanted (saw it online in the inventory) and he immediately got the car for me to see. He was not pushy and made the car buying process very personable. I thoroughly enjoyed the car buying process because of Mr. Foy's professionalism. More