Hendrick Kia of Concord

Great Experience on Purchasing a New Car For once, a sales person actually listened to what I asked for and did everything to make that happen! GREAT EXPERIENCE! I recommend Hendrick Kia of For once, a sales person actually listened to what I asked for and did everything to make that happen! GREAT EXPERIENCE! I recommend Hendrick Kia of Concord! More

Great Dealer The dealer was kind and very helpful. We didn't feel pressured or anything. Sales people didn't pounce on us the moment we arrived, which was nice. The dealer was kind and very helpful. We didn't feel pressured or anything. Sales people didn't pounce on us the moment we arrived, which was nice. More

FRANKIE IS THE BEST!!! I love this dealership!!!! This was my second experience with a Hendrick dealer in Concord and I can honestly say I will NEVER go anywhere else. My ex I love this dealership!!!! This was my second experience with a Hendrick dealer in Concord and I can honestly say I will NEVER go anywhere else. My experience at Hendrick Kia of Concord was the best car buying experience I have had. They have plenty of refreshments while you wait FOR FREE. Also, everyone was so friendly that I came across. Not once did I feel pressured about anything. FRANKIE FOY IS THE WAY TO GO. He was one of the best car dealers I have experienced. He was very patient with me because I had an interesting situation and was VERY undecided on what to do. I honestly was dreading this experience because car dealerships are my least favorite places to go. I didn't get the "salesy" vibe from him and he kept telling me to make sure this is what I wanted before agreeing to anything. He let me sit in a few and drive the one I was undecided on. I could tell he cared more about me being happy and content with my purchase versus just selling me anything. We literally walked through the entire lot and he broke down everything about each car. He ACTUALLY listened to EVERYTHING I told him about my situation and what I wanted and I could tell he did because he kept referring back to what I told him. I still feel AMAZING about my new 2018 car and I'm so glad I had Frankie to help me through it all. Even when he had to wait on other customers he let us know we were his priority and to stop him if we needed anything. I will NEVER shop with any other dealer again. FRANKIE you are not allowed to retire lol More

Very formal and knowledgeable I was having problems with my car as I was driving and nobody could figure it out until now. I will definitely be back to this service department. I was having problems with my car as I was driving and nobody could figure it out until now. I will definitely be back to this service department. More

Very disappointing experience My wife went to Hendrick Kia of Concord early Saturday afternoon just to look and get an idea of prices. Talked to a salesman, told him what we were l My wife went to Hendrick Kia of Concord early Saturday afternoon just to look and get an idea of prices. Talked to a salesman, told him what we were looking for and the features we were looking for. Salesman said they had one at another dealership that they could have it there in about 2 hours. We went back and forth (typical haggling) and agreed on a price. I asked the salesman to call the other location and have someone send a picture of the window sticker so we could verify it had the features we wanted, the salesman said the other dealer would be busy and not have time to do that but the car did have the features we were looking for. We told the salesman we had to run home and get the car we were trading in and it would take us about 2 hours. Salesman wanted to go ahead and do all the paperwork so when we got back we could pick up the cat and leave, so we did that. Finished paperwork, went picked up the trade-in car and got back and the car wasn't there yet. Salesman said it would be there in about 20 min, car showed up in about 15 min. As soon as we looked at the car it did not have any of the features it was supposed to have. Took the salesman out showed him this didn't have what we were told, I also informed the sales manager what was going on. They spent the next 20 min. in the sales office I'm sure looking for another car. After about 20 min. the sales manager came up to us with both hands in his pockets (body langue saying I don't care) and said he would sale us that one for a little bit lesser price or a 2018 with the features we were supposed to be getting for a higher price. We told him no, to put the license plate back on our trade-in car and we would be leaving. Sales manager said I will send you a $50 dollar gift card to help make up for the inconvenience (we were there for almost 7 hours). On top of that the salesman never showed his face again to us, not to apologize or anything, he avoided us all together. We will never deal with Hendrick again and hopefully this post will make others think twice before going through the rude we did. John Henderson More

First New Car I would like to thank Frankie Foy for taking the time to show me around and allow me to test drive the many cars I liked. Hendrick of Kia is the best I would like to thank Frankie Foy for taking the time to show me around and allow me to test drive the many cars I liked. Hendrick of Kia is the best dealership out of the many I went to, they take the time to listen to what you want and the prices are very reasonable! I’m glad I chosed my 2017 Kia Forte S from Hendrick of Kia! More

Worst customer service! I emailed them this morning to let them know I was coming this afternoon to buy a car I had seen on the internet. Received a text from Jace. He said I emailed them this morning to let them know I was coming this afternoon to buy a car I had seen on the internet. Received a text from Jace. He said the car was still for sale. I told him I'd be driving in from out of town and inquired about the traffic. He said he'd pencil me in for 5:30. Traffic was horrific. I texted him several times of our location. We were. 30 minutes late. He informed me that the car was sold an hour before. That means someone started the purchase approx. 2 hours earlier. WHY WHY WHY didn't he text me and tell me! I guess spending 5 hours driving for nothing wasn't important to him! I'll ner never deal with then again and will tell everyone I know what happened to spare them! I work for Labcorp Soooooo, I know a lot of people... it was even cash deal! More

The Best Hands Down Lenore has to be the best sales associate that I have ever had the pleasure of working with. Me and my friend went in Hendricks Kia after visiting 2 Lenore has to be the best sales associate that I have ever had the pleasure of working with. Me and my friend went in Hendricks Kia after visiting 2 other dealerships(1 being Honda, and 1 Toyota) do develop a better understanding of Kia's. She was extremely warm and inviting and unbelievably patient. My friend looked at 4 vehicles before picking 1, then another, then another , then back to the first one, then wanting to change the color and alot of other things lol! Lenore didn't bat an eyelash and continued with her patience and smiled and laughed the entire time. Needless to say my friend now has a 2018 Kia Sorento. Thank you so much. Now I love Kia's More

Best Car Buying Experience We received exceptional customer We received exceptional customer service. I highly recommend Lenore Rebolledo at Hendrick Kia of Concord. She was able to walk us though every step of We received exceptional customer service. I highly recommend Lenore Rebolledo at Hendrick Kia of Concord. She was able to walk us though every step of the process with ease. Lenore even took the time to give us a tour of the dealership so I know what to expect when I bring my vehicle in for service. She also was very thorough while explaining all the new options and functions of my new 2017 Sorento. Thank you for making car buying easy! More

Love my new Kia Purchased a new Kia Niro Touring at Hendricks Kia in Concord. Salesman, Chris Horoschak, was outstanding during the process in every way. Friendly, kn Purchased a new Kia Niro Touring at Hendricks Kia in Concord. Salesman, Chris Horoschak, was outstanding during the process in every way. Friendly, knowledgeable, but most of all, not a typical phony car salesman. I highly recommend the Kia brand and especially Chris as a salesperson. More