Hendrick Kia of Concord

Highly Recommend! When we needed to buy a car and visited the Kia dealership, were lucky enough to be connected with Bob Sturgill. We knew that we were in good hands a When we needed to buy a car and visited the Kia dealership, were lucky enough to be connected with Bob Sturgill. We knew that we were in good hands and well taken care of. We felt like he went the extra mile to make the transaction go smoothly. When we unexpectedly needed another car a few weeks later, we knew that we had found a trustworthy salesman and so we sought him out to assist with this purchase as well. He has been great with after-sale follow up also. While we don't anticipate needing another car for a few years, we look forward to working with Bob again in the future. More

Excellent treatment from start to finish! We were specifically looking for a new Sorento to replace an older car. James met our needs as we looked at different models. His patience helped us m We were specifically looking for a new Sorento to replace an older car. James met our needs as we looked at different models. His patience helped us make a smooth transition into this brand-new car. More

Purchase I drove in, a recently purchased vehicle, from another dealership for repair and was very unhappy with my purchase. I also did not want to return to t I drove in, a recently purchased vehicle, from another dealership for repair and was very unhappy with my purchase. I also did not want to return to that dealer, as I was very unhappy with all the problems I incurred. When I arrived at Kia of Concord, Sharlene, could see my sadness and sensed something was wrong and sat down went me, taking time to listen to my situation. She went out of her way to help me feel better by assisting me in finding a more reliable and safe car. Shane was most welcoming and made me feel like a part of the Hendrick family. He was so knowledgeable with any questions I had. I left that day feeling like I made a few new friends. I cannot say thank enough to all those employees involved that day and for helping me out and making my day brighter!! More

Excellent service Great customer service. Very helpful. Would recommend Alan to anyone. Thank you very much for your services. Got a great deal. Look forward to working Great customer service. Very helpful. Would recommend Alan to anyone. Thank you very much for your services. Got a great deal. Look forward to working with Alan again in the future. More

Quick and painless Frankie had me in and out of the dealership faster than I could have imagined. For a first time car buyer the process was quick and simple. Frankie Frankie had me in and out of the dealership faster than I could have imagined. For a first time car buyer the process was quick and simple. Frankie answered every question he could and found the answers to the ones he couldn't. More

Great salesman I began looking for a vehicle for my daughter to take to college when I met Frankie Foy. Frankie helped me locate a car in the price range I was look I began looking for a vehicle for my daughter to take to college when I met Frankie Foy. Frankie helped me locate a car in the price range I was looking for only to find out it was sold. Frankie then found me a 2007 Toyota Camry Hybrid that I ended up buying for my daughter. There were a couple of hiccups throughout the process that were no fault of Frankie's but he handled them like a champ. I would recommend Frankie to anyone looking for a new or used car. More

Great Experience Alan was awesome to work with! He made it easy with no pressure. He listened to what we wanted and helped us get exactly that. He never made us feel r Alan was awesome to work with! He made it easy with no pressure. He listened to what we wanted and helped us get exactly that. He never made us feel rushed or that we couldn’t be honest with what we needed. It felt like he was an advocate for us which was a very nice change:)! We will be back More

Alan is THE man to see! After looking at another lot next door and being very disappointed in the professionalism at that dealership, we left and decided to go to Kia. I purc After looking at another lot next door and being very disappointed in the professionalism at that dealership, we left and decided to go to Kia. I purchased a used vehicle off the Kia lot about two years ago and I absolutely love it so I figured it was worth a look around again. Within 3 minutes of pulling onto the lot, we were met by a very nice gentleman named Alan Hansen. We explained our situation and needs to him. He immediately asked us to park the van because he could help us and he would be RIGHT back. We pulled into the parking space and he was already back, and prepared with his paperwork, before we even got all the way out! This was so nice because it was pushing 100 degrees outside and he was trying his best to get us to all the vehicles that fit our needs before we got hot and ready to stop looking. He was SO honest with every vehicle he showed us. That truly stood out a lot to us. He was very knowledgeable, personable and proactive. He made sure he was fulfilling our wants and needs with every vehicle we viewed on the lot. He did not attempt to sway us into other directions and he did not push us any further than we could handle money-wise. He made sure to break the prices down and estimate add ons so that we knew we were in good hands with our budget and he was not hiding anything. He was quick, but gave all important information on each vehicle and did not rush us in the least. We went through everything on the Kia lot and didn't find THE one. Alan didn't give up though. Determination set in. He asked us to come inside and look at a few more. We followed him inside and he hopped on the computer. After an hour of searching, he found the truck. We were skeptical but he RAN to the lot next door that we had a tough time with, and he was back in 5 minutes with a beautiful black truck we thought we would never own. He asked us to hop inside, knowing we were going to love it. He was absolutely right. We bought it on the spot. He got the price right, the vehicle right, and his personality was wonderful. We are SO in love with the new truck and we are so grateful we came across Alan. THANK YOU ALAN!!!! We appreciate you and we will refer you to EVERYONE! Keep on keepin' on! You're awesome!!- Jenn & Mike More

Awesome service! James worked with our 18-year-old daughter to buy her first car like she was a 40-year-old buying a Ferrari. He treated her with respect and helped James worked with our 18-year-old daughter to buy her first car like she was a 40-year-old buying a Ferrari. He treated her with respect and helped her like he would any other customer. Many sales people would have and HAVE ignored or belittled her. He got her sale when others did not and she is very happy and so are we! He sold her ( and her parents) A 2013 Chevy equinox! One happy girl! I cannot remember the finance person's name but he treated her just as well! Thank you very much! More

AMAZING! I’ve never experienced such GREAT customer service! I walked in so undecided and walked extremely happy! Everyone took care of me! Thanks to my KIA te I’ve never experienced such GREAT customer service! I walked in so undecided and walked extremely happy! Everyone took care of me! Thanks to my KIA team exspecially Shane Watson gonna miss harassing you Shane but thanks a million! More