Hendrick Honda Pompano Beach

Had not purchased a new car in over 25 years and this was the prime example of why people despise the experience of a new car purchase. Was referred by a friend of a friend, needless to say not much of a fr the prime example of why people despise the experience of a new car purchase. Was referred by a friend of a friend, needless to say not much of a friend anymore! Went to Holman Honda and saw a 2011 CR-Z that I wanted to purchase but the salesman at that dealer did not want to negotiate, so with the referral, I ended up at Hendrick Honda Pompano Beach, by calling first and set appointment with the Sales Manager, who was off the day the appointment was set for. The receptionist set me up with someone else and explained what I wanted. He came back telling me the only CR-Z available was in North Carolina and not with the options I wanted. Explained to him that I drove one the night before at Holman Honda and he said he would see about getting it transferred. Long story short, we negotiated a price and after a couple hours they came back with the papers saying they could not honor the price and offered to split the difference, minimal amount and agreed. Now this is where I get upset and should have walked out but… the Finance Manager, Ned Brown made me wait almost three hours before he could do the finance paperwork and basically by that time I felt like I was in a police interrogation room and wanted to get out of there so give me the papers to sign. Signed the finance contract that said the financing was going to American Honda Finance. The following day, speaking to my insurance agent, they could beat the interest rate by a full point on the financing, but would have to wait a week for American Honda Finance to get my paperwork. The week went by and calling American Honda Finance they said they had no record of my contract. Calling Hendrick Honda Pompano Beach I was told that my contract had been sold to Suntrust Bank and not American Honda Finance as stated on my signed contract. Speaking to an attorney, I was told they violated the contract. They were all of a sudden able to drop the rate a full three percentage points if I kept the contract with Suntrust Bank. Needless to say I stayed with the Suntrust Bank. A few weeks later in October of 2011 I got a book in the mail with 60 payment slips and one envelope! The following week I received another envelope from Suntrust with 59 more envelopes in it! I pay electronically but have no way of monitoring the account. One last thing my girlfriend was also in the market for a new car and ended up purchasing a Hyundai from another dealership. She received a follow up call from the saleman two days after purchasing the car. Also she received a thank you note from the salesman as well as another from the dealership and then another from Hyundai! The only thing I have received from this dealer is an email to rate the salesperson on this site and not one other acknowledgement or thank you. Love the car, but would never buy another vehicle from anyone at this dealership again! More

My husband and I visited Hendrick Honda in Pompano Beach, FL to see and test drive the 2012 Honda Odyssey. We were at the beginning of our search for a new family vehicle. We were considering several vehic FL to see and test drive the 2012 Honda Odyssey. We were at the beginning of our search for a new family vehicle. We were considering several vehicles. We were very happy at the level of attention we received while there. And, we were equally happy with the price we agreed upon. David Emmer was extremely helpful with the vehicle information and features on the vehicle after our purchase. His professionalism and friendliness was very impressive. More

I was called with an offer on the Phone and that offer turned up to be fact, it was not just a gimmick to get me into the showroom. From the minute I arrived I was treated with respect. The salesman went turned up to be fact, it was not just a gimmick to get me into the showroom. From the minute I arrived I was treated with respect. The salesman went out of his way to accomodate me in any way he could to make sure I got what I needed. This is the third vehicle (one lease and two sales)I have purchased from this dealership and I have had no problems on any of them and I am planning to continue doing business with you. Gregory Chiappone More

Mr Long was very attentive and helpful and did an excellent job in assisting us with the purchase process. The managers were ok but the salesman closed the deal for us. excellent job in assisting us with the purchase process. The managers were ok but the salesman closed the deal for us. More

To whom it may concern: Pompano Honda and Sales Representative David Emmer made my purchase experience for a new Honda Fit I decided to purchase was the most pleasant experience I have had in pur Representative David Emmer made my purchase experience for a new Honda Fit I decided to purchase was the most pleasant experience I have had in purchasing a new vehicle. It was a totally painless experience with the most professional and experience I have ever had. I would recommend to family and friends, Pompano Honda and David Emmer (Sales) for anyone who wishes to purhcase a new Honda so that they will have a most secure and pleasant experience that I did. Debbie Porpora More

This morning David Emmer helped me in the process of This morning David Emmer helped me in the process of leasing a 2012 Honda Accord. He was professional,friendly and engaging. He explained the ad This morning David Emmer helped me in the process of leasing a 2012 Honda Accord. He was professional,friendly and engaging. He explained the advantages of leasing and informing about the increased mileage this year. He had the car that wanted waiting out front when I arrived. We went for a test drive and he showed the new USB connection. He facilitated the paperwork and researched whether or not I had a maintenance agreement last year (which I did, but had already expired.) David transferred my license to the new car and helped with cleaning out the old one. Ronnie, in finance, was efficient,personable and professional and made paying for this lease painless, explaining the charges and tlelling me when the first payment is due. All in all, I was pleased with their performances and will come back to Honda in the future and recommend Honda to my friends. Loretta Greenberg More

Bernard, Luis & Nagy were so patient and friendly with me during my buying experience. I appreciate the effort that went into making sure that I was satisfied. In all three of my visits I felt comfor with me during my buying experience. I appreciate the effort that went into making sure that I was satisfied. In all three of my visits I felt comfortable and welcomed. Thank you so much for your thoughtfulness and patience. More

We dealt mostly with Bingo, and he was awesome! Very friendly & accommodating. He spent a lot of time with us to make sure we were happy & got the best possible deal. We got the payment price we asked friendly & accommodating. He spent a lot of time with us to make sure we were happy & got the best possible deal. We got the payment price we asked for, which was great. This is the fourth car our family has leased from Pompano Honda, and I'm sure we'll be back!! I love my new car, & would definitely recommend this dealership! More

David Emmer did an excellent job of luring us into the dealership to trade in a leased vehicle. Pampono bought out our leased Pilot & we leased a new CrossTour. I will continue to work with Pampono Honda dealership to trade in a leased vehicle. Pampono bought out our leased Pilot & we leased a new CrossTour. I will continue to work with Pampono Honda for car services &/or Honda purchases! Great & professional job done by Bingo & David! More

12/26/2011 My wife and I visited the dealership as we 12/26/2011 My wife and I visited the dealership as we liked a Honda Civic this afternoon. When I reached there the sales representative Mr. Frank w 12/26/2011 My wife and I visited the dealership as we liked a Honda Civic this afternoon. When I reached there the sales representative Mr. Frank welcomed us . He started very nice showing us some cars ,even-though the one which we went for was sold the previous day. He showed us a nice 2007 Civic and was going on and on abut the features of that car. As this is the first car I am buying , I felt he was hurrying us to buy that car asking to get the credit score and to make the deal straight away, I felt so bad that he is not even giving us some time to think and even when I was asking my brother a suggestion about this car on the phone, he just went on talking interrupting the conversation. Then we couldn't agree with the price of that car, but I think he didn't like it. He showed me another one with a commercial title and went on talking. My wife didn't even felt sitting there and talking to him,she walked out and I shook my hands with the manager and walked explaining my expected car should not have a commercial title. As we walked to the parking lot , Mr. Frank followed us and said that my wife and I went there for buying a car through the phone. Also the worst thing he said to us is "FOR BUYING A CAR WE SHOULD HAVE SOME EDUCATION AND KNOWLEDGE ABOUT THE CARS". I felt so bad and left the dealership. This is the worst experience I had in the US ever. My wife told me that , even this guy is going to give a car for free, we don't want it. We feel so sorry for this guy. He is not fit for this job.We will not recommend Mr. Frank as your sales representative. He spoiled our evening. Jaison. More