Hendrick Honda Pompano Beach

This was the best experience I went to another dealer and i was very discourage about getting another vehicle, went home and I was directed to Hendrick Honda by the spirit of the I went to another dealer and i was very discourage about getting another vehicle, went home and I was directed to Hendrick Honda by the spirit of the Lord where everything worked out for my good thank you. These are the quality persons like me look for when purchasing, no hassle, sale person was real and was not try to make a quick sale person took the time out to assisted me in making sure i am getting was fits my needs, please, please, please keep up the good work. More

Leasing experience Great job.. Excellent service. Deal was done in hours. They exceeded my expectations. Service Department is excellent as well. I am al long time Great job.. Excellent service. Deal was done in hours. They exceeded my expectations. Service Department is excellent as well. I am al long time customer and would highly recommend this dealership. More

Great Experience. Great Customer Service End to End I bought my first car 17 years ago in this place, I returned back in 2018 and again it was a great experience, great customer service from End to End I bought my first car 17 years ago in this place, I returned back in 2018 and again it was a great experience, great customer service from End to End. People are customer oriented and make you fell comfortable asking questions . Thanks for help and support Edgar Reyes More

Caveat Emptor, you are on your own! I purchased a used car from Hendricks Honda Pompano beginning August 2018. I was looking for a used car, and I found a 2017 Infiniti QX60 that I liked I purchased a used car from Hendricks Honda Pompano beginning August 2018. I was looking for a used car, and I found a 2017 Infiniti QX60 that I liked. Jose (Jose Alonso) in sales helped me, I went I tried the car, and after some negotiation, we agree on the purchase. When in the negotiation process, I asked Jose several times if the car came with 2 set of keys for it and he said the, yes the vehicle had two keys. The day I went to pick up the car, after asking for the keys Jose mentioned that the second key was in a locked place and he didn't have the key for that "place" so we will send me the second key on the mail. After requesting the key several times, finally Jose sent me a key in the mail, and when I tried it, it didn't work. I called Jose and mentioned what happened, and he promised to help me solve the problem. After several calls and texts, I have copies, that, that never happened. By the end of October, the car run out of battery and I needed a jump start, so I tried to open my SUV with the key with the physical key on the fob, and to my surprise, it didn't work. So the fob did work, but the physical key didn't. Of course, the second key sent by email neither. I called the dealership for some help, knowing that Jose will not help me since he never did. I was "helped" by Dmitry (Dmitry Gonchar), after recommending to change the batteries on the fob which I did, but didn't work, I explained that I didn't have access to my car, to open the hood for the jump start. Finally, he stated that I had to bring the car to the dealership to make the keys, and I reply to HOW? If I can't access the inside of the car how can I take the car to the dealership? His answer: TOW IT! After a long conversation he hung up on me, and when I called him back he didn't answer my calls anymore, that's what I call customer service!!! Needing to work and desperate, I tried to call the General Manager or CEO of the company and left several messages, and he never answered back. I also called several times Jose my salesperson with the same luck. This happened on Friday, by Monday, and losing all those days of work, I called everybody again, and they transferred me to Manny (Emanuel Alceus). Ohhh Myyyy, what an ignorant individual, impersonating a manager, after talking for more than 30 minutes, he never understood what the situation was, so I asked him for another manager, not knowing he was not, since he presented himself as a manager and not a sales associate. The phone call went to another voice message. Desperate at this point not knowing what to do, I talked again to the receptionist, Ariana and I beg her to transfer me with someone that would care. She was extremely professional and helpful, honestly trying to help me and she did since she transferred me to Richard (Richard Iamunno). This guy in less than 30 seconds understood and asked me to wait for a locksmith at my location. I wonder why Dmitry didn't offer this four days ago, but I was glad that someone at least was trying to help me. To make it short the locksmith came to my place, to make the physical key, I had no idea that with no original they can do that, he opened the car, then the hood and he jumpstarted the car, everything in less than 15 minutes. I was ecstatic, I was going to be able to work again, and I began to wonder why Dmitry asked me to tow the car to the dealership to make the keys when that was NOT necessary AT ALL! I showed the second key to the Locksmith that Jose sent by mail, and the stated that that key was never for my car, once paired it can not be changed, not the fob or the physical key and if I wanted another one I had to order one from scratch. To summarize I'm not surprised Dmitry, Jose and Manny, still work in that company if we have in mind they have as General Manager, Mark Stromburg, who is a stranger to the concept of customer service. I still have to make the extra key that was promised at the purchase of the car more than four months ago. But at least I'm happy I can use my car. Hope someone in Honda will address this issues since this is NOT the way to handle any situation or customer. More

DO NOT GO TO THIS DEALER . They sold me certified car with less than 10K miles, but in few weeks realized the issue with car. I don’t think they follow correct certification p . They sold me certified car with less than 10K miles, but in few weeks realized the issue with car. I don’t think they follow correct certification process. More over when I get the car repaired (though service person was really helpful) and I talked to sales manager about the issue. HE SAID I DON’T TRUST MY MOTHER, SO.. basically he is saying don’t trust them...he was such a rude person and DON’T expect any RESPECT OR CUSTOMER SERVICE/CARE.. they just want to make you fool.. More

Happy transaction I have to say that Michael Sholl was excellent in his showing of my new car, a Honda Insight. He explained the different functions of the car and was I have to say that Michael Sholl was excellent in his showing of my new car, a Honda Insight. He explained the different functions of the car and was very personable, as were everyone we dealt with at Hendrick Honda. I would definitely buy from them again. More

To long Arrived at the dealership at 11:45 am did not leave until 4:30 pm most ridiculous time spent ever. When I got to finance the experience turned worst t Arrived at the dealership at 11:45 am did not leave until 4:30 pm most ridiculous time spent ever. When I got to finance the experience turned worst the person kept referring to me as boss not by my name offended my wife and myself. Finally crossed the street to get the car where it was getting washed only to find out the rep and detailer were talking and goofing around. Never was demo the car had to program everything myself. The worst experience I have ever had buying a car. More

Another Great Leasing Experience!! On October 24, 2018, I finalized my lease for a Honda Accord Sedan at Hendrick Honda! I have leased with Hendrick numerous times and each experience h On October 24, 2018, I finalized my lease for a Honda Accord Sedan at Hendrick Honda! I have leased with Hendrick numerous times and each experience has been fabulous!! I am always treated like family while always obtaining a fantastic deal!! Once again, Chuck and Mansur went out of their way for me to always make me a very satisfied customer!! I will continue leasing or buying from Hendrick Honda and would happily recommend their dealership to anyone!! Great job guys and once again, thank you so very much!! More

Goes the Extra Mile. I had an excellent experience dealing with Hendrick Honda and Andrew Craig. Mr. Craig demonstrated superb customer service by getting me the exact c I had an excellent experience dealing with Hendrick Honda and Andrew Craig. Mr. Craig demonstrated superb customer service by getting me the exact car I wanted, which was the only one in Florida. I was pleasantly surprised at how willing Mr. Craig and Hendrick Honda were to obtain his car for me. The whole process was easy and quite efficient. I would definitely recommend Mr. Craig and Hendrick Honda. More

Found the car I want, purchased it with no hassles. I arrived at this dealer after they contacted me when I was looking for a hard to locate specific model and color Honda online. They had it. Fortunate I arrived at this dealer after they contacted me when I was looking for a hard to locate specific model and color Honda online. They had it. Fortunately for me, the dealership was easy to access, and all the employees I dealt with were pleasant and helpful. I paid a fair price for a vehicle which was in short supply. More