Hendrick Chrysler Dodge Jeep RAM Wilmington

Old bate and switch sales tactics! Advertise a price on line and in actuality the price is $8000 higher! Crooked business practices! Used factory take offs to boost price! I understand labor should be comp line and in actuality the price is $8000 higher! Crooked business practices! Used factory take offs to boost price! I understand labor should be compensated, but gouging on take offs is laughable!!!! More

We’ve dealt with neurwirth in the past and liked them enough to go back. However, we’re displeased with our latest purchase and how things were handled.. or not handled. We were looking for a car for our enough to go back. However, we’re displeased with our latest purchase and how things were handled.. or not handled. We were looking for a car for our son, a Mercedes that overall looked to be in good shape, except the trunk did not shut all the way on one side. Although it did seal, it did not look that great. We asked if we could take it to get an estimate on what it would cost to fix, being if it was a lot this would be a deal breaker, and our salesperson said he would do that for us. When we arrived the next day, we were told the car had been taken to Port City Collision for inspection of trunk and it would only be about “100 to 500” depending on what they found. We thought this wouldn’t be too bad. Neurwirth said they would not fix the trunk as they couldn’t put anymore money into the car? After purchasing the car, we took to Mercedes dealership that then informed us that was incorrect, that it wasn’t even the original trunk, and would START at $1,000 to be fixed! Also said the oil was dark and murky and needed changed. What money did they put into it?! We thought at least the oil would’ve been checked. The part that really made us unhappy was when I received an email asking if we were happy, I told them what we had found out about the trunk and felt Someone was not completely honesty with us., . that somebody should’ve been able to tell it wasn’t the original trunk when the “estimate” was done? We never heard back from anyone there, and no response to our email. We will probably go somewhere else for our next purchase. More

Neuwirth Motors Hello, I went car shopping at Neuwirth Dodge Motors last November to look for a pre-own Dodge Ram pickup vehicle. I was greeted by Salesman Dakota, Hello, I went car shopping at Neuwirth Dodge Motors last November to look for a pre-own Dodge Ram pickup vehicle. I was greeted by Salesman Dakota, who made me feel comfortable at the showroom and he showed me around the car lot and guided us through the available pickups there. I must say that this was my best car shopping experience ever. Dakota was very informative and he was answering very question of my patiently. Nowadays, it commonly seen that car salesmen just don’t do enough good job and their only objective is to get money out of your wallet. But, salesman like Dakota delivers an incredible service and gives a very pleasant experience. We will be coming to your showroom for the years ahead. Regards, Larry F. More

Auto Service plus Thanks to Aaron at Dodge for helping with a walk in service of key programming. Also thank you for repair of our truck. Highly recommend. They are ver Thanks to Aaron at Dodge for helping with a walk in service of key programming. Also thank you for repair of our truck. Highly recommend. They are very busy due to their great service. So be ready for the wait. More

1/4/20I drove over an hour to go to the dealer I see a 1/4/20 I drove over an hour to go to the dealer I see a Jeep Gladiator Overland for 38000 I speak to a sales rep to speak to the manager long story s 1/4/20 I drove over an hour to go to the dealer I see a Jeep Gladiator Overland for 38000 I speak to a sales rep to speak to the manager long story short they have false advertisement the manager informed me that he cannot honor the price that he has on his lot on this vehicle More

Sold vehicle out from under me Sales Specialist Noel Ayala and Sales Manager Kevin (forgot his last name) are a bunch of characters. Drove to Wilmington from Richlands on Dec 27 to Sales Specialist Noel Ayala and Sales Manager Kevin (forgot his last name) are a bunch of characters. Drove to Wilmington from Richlands on Dec 27 to look at a 2019 Durango. They worked up some numbers but we decided to go through Navy Federal for financing. WE got back home and NFCU approved us for the loan amount on the sale sheet. My wife contacted Mr. Ayala around 6:45 to let him know we had been approved and would be back on Saturday Dec 28th to purchase the vehicle. I contacted Mr. Ayala again on Saturday morning and left him a message that we would be there at 2:00 pm to purchase the vehicle. We received a phone message from Mr. Ayala around 9:30 am returning my call stating that he would see us at 2:00 pm to finish the purchase of the vehicle. I called him again at 10:05 and spoke directly with Mr. Ayala he assured me that he would have everything ready at 2:00 pm for us. When we got there we sat at his desk for an hour then the sales manager Kevin came over told us that the Durango we were to purchase had been sold to someone else. THIS IS PROCESS IS UNACCEPTABLE. Mr. Ayala assured us the vehicle would be ready for US at 2:00 pm. Then the sales manager Kevin wanted to try and sell us something we did not want. Saying he was sorry. The proper action that should have been taken by both was to ask us before we left Friday night if we could leave a deposit to hold the vehicle or when I spoke to my Ayala on Saturday he should have pulled the vehicle off the sales lot at that time. I WILL NEVE DEAL WITH THIS PLACE AGAIN. I DROVE AN HOUR BOTH WAYS AND WASTED 3 HOURS OF MY TIME AND HAD A CREDIT CHECK RAN MY CREDIT FOR NOTHING. I AM TELLING EVERYONE I SEE TO NEVER BUY FROM HERE. I WILL SEE A LOT OF PEOPLE THERE AS I HAVE A LIFE TIME POWER TRAIN WARRENTY ON MY CURRENT DURANGO THAT HAS TO BE SERVICED AT NEUWIRTH DODGE. More

Poor customer service Neuwirth would rather pan off their issues to Chrysler Corp than deal with making things right for the customer. Almost 8hrs waiting over 2 days is u Neuwirth would rather pan off their issues to Chrysler Corp than deal with making things right for the customer. Almost 8hrs waiting over 2 days is unacceptable More

So after buying two vehicles for over $70000I had free So after buying two vehicles for over $70000 I had free oil changes and now they tell me it was up 3 weeks ago and wanted me to pay A bunch of croo So after buying two vehicles for over $70000 I had free oil changes and now they tell me it was up 3 weeks ago and wanted me to pay A bunch of crooks stay away. Too many better dealerships out there More

Tendency to GHOST trumps their poor service I went to Neuwirth to get a fuel pump replaced. They successfully replaced the fuel pump, however, in doing so, they didnt re-attach a fuel return lin I went to Neuwirth to get a fuel pump replaced. They successfully replaced the fuel pump, however, in doing so, they didnt re-attach a fuel return line. This made it so gas spilled everywhere when I filled the tank up. I went back to get that fixed and when told it was fixed, I went to fill up and gas spilled everywhere again. Being in the military, I had to move across the country, so I couldn't wait until they figured this out. The service department offered to pay for services at another Ram dealership. Easy day, I figured. I had it fixed at another dealer and guess what? Neuwirth stops answering phone calls. Still waiting on a return phone call. It's a shame because when you stand in front of them, they have no problem keeping you updated, but when it comes to keeping their word, they ghost you right away. More

Great buying experience I knew exactly what I wanted and Dean Sasser found it, helped me buy it, got it delivered in just a few days and I was out the door in hours. Even po I knew exactly what I wanted and Dean Sasser found it, helped me buy it, got it delivered in just a few days and I was out the door in hours. Even post sale he helped me get the truck bed sprayed, etc Dean is the best!! More