Hendrick BMW

The service that I received was the best ever. I have always gotten fantastic service at Hendrick BMW. But I have to say this was the best I’ve ever had. Thanks to Luca and a wonderful gentleman na I have always gotten fantastic service at Hendrick BMW. But I have to say this was the best I’ve ever had. Thanks to Luca and a wonderful gentleman named Juan Carlos Romero. I was given the “white glove” treatment by both of these exceptional people. This experience has so impressed me that I can’t wait for my next service appointment to see whether Hendrick will be able to surpass this one. I don’t think so..........can’t wait. Thank you so very much, Luca and Juan Carlo, for giving me such a wonderful day. More

Excellent Customer Service! I am an avid lover of BMW, not just because it’s an amazing car with top notch handling and ride but also because of the exemplary service we receive I am an avid lover of BMW, not just because it’s an amazing car with top notch handling and ride but also because of the exemplary service we receive from BMW dealers and service. Hendrick BMW in Charlotte, NC is fantastic! They are attentive, accommodating, thorough, willing to patiently explain service needs and always stand behind everything they do. Their goal is truly to satisfy and please the client. More

All of the staff at Hendrick BMW are very professional, knowledgeable and personable! The service is easy to schedule and prompt. Outstanding service every time I visit! knowledgeable and personable! The service is easy to schedule and prompt. Outstanding service every time I visit! More

Good customer service Service rep was thorough and explained all needed service and costs. Wait time was reasonable. Comfortable customer waiting area as well. Included Service rep was thorough and explained all needed service and costs. Wait time was reasonable. Comfortable customer waiting area as well. Included complimentary wash as well. More

Samantha Keegan as Sales Associate, Mike Weldon as F&I Mgr. and Debs Hartley as a BMW Genius all did an outstanding job. I was made welcome, all took their time explaining the vehicle options and finance Mgr. and Debs Hartley as a BMW Genius all did an outstanding job. I was made welcome, all took their time explaining the vehicle options and finance terms and the dealership was comfortable and inviting. Cliff Spangler, General Manager also personally was involved in my purchase. Overall an outstanding Hendrick BMW team effort. More

Service visit I had an appointment made several weeks in advance. I was on time and waited 35 minutes for my assigned service rep. Please stress punctuality. I had an appointment made several weeks in advance. I was on time and waited 35 minutes for my assigned service rep. Please stress punctuality. More

Above and beyond Jesse was over the top in regards to making sure I had a very remarkable service experience. He made sure all the details were covered and convenient Jesse was over the top in regards to making sure I had a very remarkable service experience. He made sure all the details were covered and convenient for me. More

Very courteous staff. Even by appointment I had to wait a couple of hours. Appreciated amenities and clean facility. Will definitely consider Hendricks when ready for somet Even by appointment I had to wait a couple of hours. Appreciated amenities and clean facility. Will definitely consider Hendricks when ready for something else. Am from Fayetteville NC where I have made purchases from Hendricks before. More

Great service Saad at hendrick bmw is awesome. He makes the experience each and every time that much easier. He is an expert on the service side but even better are Saad at hendrick bmw is awesome. He makes the experience each and every time that much easier. He is an expert on the service side but even better are his customer service skills!!! More

Chris Thomas - UNTRUSTWORTHY; OVERALL EXPERIENCE = 0 STARS Quite possibly the WORST experience ever with a dealer. 0 STARS. Two words to describe them: UNSCRUPULOUS and UNTRUSTWORTHY. I am not one to write a n Quite possibly the WORST experience ever with a dealer. 0 STARS. Two words to describe them: UNSCRUPULOUS and UNTRUSTWORTHY. I am not one to write a negative review but this experience compelled me to let you know to avoid this dealership at all costs. Contacted Hendrick BMW of Charlotte about a certified 430i convertible the day it was listed (9/17). Chris Thomas who works sales let me know I was the first to contact them about this vehicle, confirmed its availability (physically on premise) and took down my personal info. After speaking about potential financing options and my ability to pay in cash, I went on hold and he let me know that there was a "system issue" in which the car would need to get re-inspected and he would call me back in two days. At this time, I was ready to put down a deposit to secure this sale but he said I should not worry and he'd be in contact shortly. The next day, I call him to check in and leave a voicemail, but no return call. I receive a separate email two days later saying their entire system is down and he is working on numbers (it really takes two days to work on a pre-set template of amortized numbers?). I notice that the car is delisted now (48 hrs since my initial inquiry). He responds to a separate email saying he had no idea that the car was in fact sold. No apologies, no follow up. I had to actively follow up for something he should be trained to do. Very surprised about the high ratings for this shady dealership. Have spoken to my friends in the market for new cars and have told them to avoid this place as well. SUPER DISHONEST AND A COMPLETE WASTE OF TIME. More