Hendrick BMW

purchase of a certified pre-owned 328i Client Advisor "Salesman" Ben Parker is a 21 year old, seasoned BMW employee who knows his product he is selling and is efficient, knowledgeable and e Client Advisor "Salesman" Ben Parker is a 21 year old, seasoned BMW employee who knows his product he is selling and is efficient, knowledgeable and easy to work with. He is easy to access when needed and even plugs his own cell phone # into the car for easy access with questions or concerns. This young man has a bright future ahead of him and will no doubt be in management at a young age due to his drive to succeed and ambition. The manager Jim was also very easy to work with and made the experience of purchasing a car painless and smooth. More

A simple oil change ended up taking two days about communica Had my car in for basic service. Brought in first thing in the morning supposed to be ready by afternoon. No calls from dealership unable to communica Had my car in for basic service. Brought in first thing in the morning supposed to be ready by afternoon. No calls from dealership unable to communicate with my service writer. Left several messages never received a call back. Had to call dealership and ask for different Personnel to find out status of my car. Car not ready until next day very inconvenient live an hour away from. Had to change my work schedule to next morning to pick up my car in Charlotte saw my service writer and he had no apologies or nothing to say it to me personally and completely ignored me. Not looking for such do they service in dealership... no plans to return More

Great service & knowledge + a super clean shop! I was really surprised about the experience and knowledge of the staff. They would even suggest not to do some repairs due to negative consequences (I I was really surprised about the experience and knowledge of the staff. They would even suggest not to do some repairs due to negative consequences (I wanted a transmission software update for $250,- but the advise was not to do it as it can lead to a module break worth ca.$1000,-). The shop is as clean as you can imagine! Great service, high expertise and the shop reflects how they work - that is what i want when bringing my vehicle for service. More

The best Customer service ever!! Jason and the team in the service department gave the best customer service I've ever received. From remembering my name every time I walked in, to ha Jason and the team in the service department gave the best customer service I've ever received. From remembering my name every time I walked in, to having my car cranked for me so it would not be hot when I got in. They went above and beyond to diagnose my car and treated me as if I was spending a ton of money for repairs even though my car was under warranty. I will never buy from another dealership again. They have my business for life. highly recommend!! More

Purchased used car Excellent customer service and I normally do not enjoy buying a car from a dealer. The best experience I have had. Very positive for experience!!!! Excellent customer service and I normally do not enjoy buying a car from a dealer. The best experience I have had. Very positive for experience!!!! More

Always amazing service! I recently leased my second BMW from Hendrick BMW. It was a very good experience and DJ Johnson was a pleasure to work with. My last lease had som I recently leased my second BMW from Hendrick BMW. It was a very good experience and DJ Johnson was a pleasure to work with. My last lease had some service issues and Luca Reyner ALWAYS bent over backwards to help me. He is one of the main reasons that I leased another BMW. Every employee that I have come in contact with is extremely professional, friendly and helpful. Thank you, Angela Ohmer More

Solid Professional Organization I have bought 6 BMW's over the years from Hendrick on Independence and could not be happier with the sales and service interactions I have had. How o I have bought 6 BMW's over the years from Hendrick on Independence and could not be happier with the sales and service interactions I have had. How often does someone look forward to coming in for service but I actually look forward to a service appointment with Saad Mubarek. I have complele confidence in Saad and know that he will assure that everything done to the car will be perfect. They just don't come any better than Saad. More

Best customer service! Saad Mubarak, have been my service adviser for the past 9 years and all ways exceeded my expectations! Thank you Hendricks BMW, keep up the great work Saad Mubarak, have been my service adviser for the past 9 years and all ways exceeded my expectations! Thank you Hendricks BMW, keep up the great work. More