Hendrick BMW

BMW Customer Pledge? Good luck at Hendrick BMW Your buying process is going to be amazing. Hendrick BMW is going to treat you like royalty when you buy a car from them. Good luck when Hendrick BM Your buying process is going to be amazing. Hendrick BMW is going to treat you like royalty when you buy a car from them. Good luck when Hendrick BMW needs to stand behind the service they provide. Bought 2011 BMW, my dream car. It is now going on 3 years of my “dream car” which I purchased from, and I have had all services provided by Hendrick BMW on Independence Blvd Charlotte, NC. Friday, September 5, ABS/BRAKE light comes on as I am driving. I call for service. Service agent, Travis Flowers, gets my car for service Monday, September 8th. Tuesday, September 9th, I hear no updates from Travis. I leave him a voicemail. Wednesday, September 10th, I hear no updates from Travis, I leave him a voicemail. Thursday, September 11th, Travis calls to let me know my car is ready, and that Hendrick BMW has replaced a defective rear speed sensor. I asked Travis why he did not keep me updated, and did not return any of my calls, his answer was “I guess I didn’t get them.” Friday, September 12th, I pick up my car from Hendrick BMW, heading home for the weekend. BING! Same ABS/BRAKE light comes back on. I call Travis Flowers to let him know, and I get his voicemail. SHOCKER! Monday morning, September 15th, I call Travis and get his voicemail. Tuesday, September 16th, I call and ask for Travis’s manager, Rusty Reeves. Rusty apologizes for Travis’s poor communication, and schedules for me to bring my car back to Hendrick BMW Thursday, September 18th. Thursday, I drop my car off with service manager, Rusty Reeves, who shuffles me off to “his most experienced service agent,” David Owen. David takes my car, asking the same questions as the previous week, and lets me know there is a recall on my model. Why did Hendrick BMW not bring that to my attention when they had my car for a whole week prior? Rusty and David tell me it is rare that a customer has to bring their car back with the same lights/errors so quickly, that usually Hendrick BMW is so proficient with diagnosing errors. Here is it, week 2, my car is back at Hendrick BMW for the same lights. David calls Friday, September 19th, to let me know my car is going to take past the weekend to repair, and handle the recalled part. David says he wants to keep it a day longer to drive it, and ensure the lights don’t come on again. Thursday, September 25th, David calls to let me know my car is ready. The recalled part has been replaced, and the other rear speed sensor is the reason the ABS/BRAKE light came on again. I am assured my Rusty and David that Hendrick BMW has checked over my car to make sure the lights/errors are not to return. Friday, September 26th, I am driving to work. BING! Same ABS/BRAKE lights. By now, it is into the 3rd week, and I am trying to understand if there is another rear speed sensor that needs replaced? After all, I am just a young woman, and they will treat you as such when you take your car in for repairs. I call David, who is not in the office yet, and the service agent asks me if I want to schedule another time to bring my car for service. I asked her to have service agent, David Owen, and service manager, Rusty Reeves, call me back. Rusty calls hours later to schedule a time for me to bring my car back for service. REALLY? Service manager, this is how you handle the same lights for the 3rd week in a row? For all those keeping count, this is the 3rd time the SAME ABS/BRAKE light has returned on in 3 weeks. For those keeping count, Hendrick BMW has had my car more in the month of September 2014 than I have, for the same ABS/BRAKE light. I will NEVER set foot back in Hendrick BMW on Independence Blvd in Charlotte, NC to listen to empty promises and be treated like a dumb female. Warning for anyone looking for the BMW Customer Pledge from Hendrick BMW. As you can see, when it comes to reoccurring repairs, they are just at a loss and so is the customer service that comes along with their knowledge of the repairs. More

Great Performance in a Unique Situation I needed to help a good friend find a specific car and after a lot of looking, found something for her at Hendrick BMW. After a bumpy start with one I needed to help a good friend find a specific car and after a lot of looking, found something for her at Hendrick BMW. After a bumpy start with one pre-owned sales advisor, I connected with Graeme Bosch and it was smooth sailing after that. Within a couple of phone calls between Graeme, my friend in Georgia, and me, we had a deal that satisfied everyone involved. By the following day, my friend came to Charlotte, saw her new car and drove home smiling. Nice job, Hendrick!!! More

Got a better deal and experience with another dealer Was going to buy 2014 BMW 328 from Hendrick. Started out very friendly and I was using Truecar. Went into dealership and everyone was friendly. The Was going to buy 2014 BMW 328 from Hendrick. Started out very friendly and I was using Truecar. Went into dealership and everyone was friendly. The car I wanted was sold. So I was looking at other options and found another one that I would go with. I had a trade in, I bought in KBB, Edmunds, and NADA which all had my trade in value $10k. Hendrick came back with a way low trade quote. They advised they use autotrader values. I advised I never heard of that before, but hey it's their business and can use whatever they wanted. I advised them I would just keep my car and thanks. Jay Cardwell actually talked my trade down so much I did tune him out. At this point his credibility was gone with me. Of course they came back a good bit higher for my trade. Okay let's keep talking. I advised I would come down a little on my request for trade, but they would have to come up more. They wouldn't so I left. Soon as I get home I get a call, the car I wanted financing feel through and was again available. I said cool if you can give me more on my trade I'll come back. They didn't. So I didn't go back. A couple days later was end of the month so they called back and would go up another $500 on trade. I didn't shop around much at first but since I didn't feel Hendrick was the best deal available I shopped around a little more, and was able to get a 2014 BMW 328 from another dealer I got $200 more than Hendricks best on my trade and $400 of Hendricks best quote, plus their dealer fees were less than Hendrick. I also got the Performance Center Pickup. My wife went to Hendrick Mercedes looking for a CLA. We were not very happy with either dealer. We felt they were both very pushy and we didn't want to give either any of our business. My wife did get the CLA through Felix Sabates. All in all we are glad Hendrick didn't get our business because we got better deals elsewhere. This is just our experience of two separate Hendrick dealers. Know going in they will try to use autotrader for trade value, but don't accept their insulting extreme low ball offer, they will come up. Also know if Hendrick doesn't want your business other dealerships will. More

I have had follow-up discussions with John Rotalsky and Todd Nolan regarding the car in question in my Jan 22 review. The dealership went the extra mile and were able to secure the car and deliver it to me Todd Nolan regarding the car in question in my Jan 22 review. The dealership went the extra mile and were able to secure the car and deliver it to me on Fr Jan 24. The effort to solve the problem was superb and I am quite satisfied with the entire experience now. The dealership demonstrated the very high quality of excellent service that is expected from BMW. They went to work on the problem and were able to solve the issues to my complete satisfaction. I would be pleased to highly recommend these individuals and this dealership to others. Solving problems is a large part of quality service and this experience is a perfect example of such a solution. Thus I have now rated the dealer with the highest scores. More

I can't figure out why Hendrick service gets bad reviews. They've been servicing my cars for 6-7 years now and I have never had an issue with them. Yes, BMW service can be expensive but I want my reviews. They've been servicing my cars for 6-7 years now and I have never had an issue with them. Yes, BMW service can be expensive but I want my cars handled well and professionally and that happens when I go to Hendrick BMW. I have 2 M-series vehicles and I want to have confidence in what's being done to them. Hendrick has earned my confidence. More

WOW!!!!!!! Do Yourself a Favor!! Buy your next car weather its new or used from Hendrick BMW!!!---It's an unbelievable experience!!! My wife and I are extremely happy with our new BWM we bought from H weather its new or used from Hendrick BMW!!!---It's an unbelievable experience!!! My wife and I are extremely happy with our new BWM we bought from Hendrick BMW Charlotte!! From the time we started communicating with the sales/management staff if was so obvious we were going to buy from Hendrick BMW! They treated my wife and I like we were part of their family!! Everybody was so nice and friendly to us throughout the whole process! Tom D. the sales manager's took time with us to make sure we were happy and thanked us for our purchase! The Finance guy Jason was such a pleasure to work with as well!!! Really made us feel at ease when doing paperwork and showing us some additional products that we could use--and yes we bought a few!! The Tire and Wheel Warranty is a MUST!! My wife have bought many cars over the years and have NEVER felt as great as we have from the start of the process of buying our New BMW from Hendrick!! Hendrick BMW ROCKS!! Thanks again to Everybody at Hendrick BMW Charlotte!! My Wife and I Love our New BMW!!!! More

I am glad to report that my 535 purchase issue has been resolved. I would like the thank Rooz Rafie, HendrickBMW Marketing Manager, for thanking my complaint seriously and working to resolve the issue. Th resolved. I would like the thank Rooz Rafie, HendrickBMW Marketing Manager, for thanking my complaint seriously and working to resolve the issue. They value customer service and it showed. Thanks again Rooz. If you ever have an issue then please reach out to him. He will take care of it. More

After sales support is not what you expect from a BMW Dealership. Still no responses from the Service Manager or Sales Manager about my experience. Dealership. Still no responses from the Service Manager or Sales Manager about my experience. More

Took my 5 series in for a bulb replacement, I got the car back with more issues than I ever imagined. For the next month I was back and forth to the dealer to fix problems that were CAUSED DURING "REPAIR"... back with more issues than I ever imagined. For the next month I was back and forth to the dealer to fix problems that were CAUSED DURING "REPAIR"...the service manager have me the option to fix problem for 1/2 price, but when I brought it back to get problem fixed, they tell me the car now will not communicate with their diagnostic system. Therefore it cant be fixed until i drop $2000 on a single part + labor. Not only that but they said they don't know exactly where the problem is coming from so there's a chance that the $2000 part might not fix it!!! Also they wanted to charge me $300 in diagnostic fees just to look at the problem they created!!! Now this problem happened immediately after my previous visit with them. Im not at fault here. I expect to get my car back with the issues corrected...not with more problems. Avoid this dealer, or you will be back again and again and again until your pockets are dry. More