Hendrick BMW

A simple oil change ended up taking two days about communica Had my car in for basic service. Brought in first thing in the morning supposed to be ready by afternoon. No calls from dealership unable to communica Had my car in for basic service. Brought in first thing in the morning supposed to be ready by afternoon. No calls from dealership unable to communicate with my service writer. Left several messages never received a call back. Had to call dealership and ask for different Personnel to find out status of my car. Car not ready until next day very inconvenient live an hour away from. Had to change my work schedule to next morning to pick up my car in Charlotte saw my service writer and he had no apologies or nothing to say it to me personally and completely ignored me. Not looking for such do they service in dealership... no plans to return More

Great service & knowledge + a super clean shop! I was really surprised about the experience and knowledge of the staff. They would even suggest not to do some repairs due to negative consequences (I I was really surprised about the experience and knowledge of the staff. They would even suggest not to do some repairs due to negative consequences (I wanted a transmission software update for $250,- but the advise was not to do it as it can lead to a module break worth ca.$1000,-). The shop is as clean as you can imagine! Great service, high expertise and the shop reflects how they work - that is what i want when bringing my vehicle for service. More

The best Customer service ever!! Jason and the team in the service department gave the best customer service I've ever received. From remembering my name every time I walked in, to ha Jason and the team in the service department gave the best customer service I've ever received. From remembering my name every time I walked in, to having my car cranked for me so it would not be hot when I got in. They went above and beyond to diagnose my car and treated me as if I was spending a ton of money for repairs even though my car was under warranty. I will never buy from another dealership again. They have my business for life. highly recommend!! More

Purchased used car Excellent customer service and I normally do not enjoy buying a car from a dealer. The best experience I have had. Very positive for experience!!!! Excellent customer service and I normally do not enjoy buying a car from a dealer. The best experience I have had. Very positive for experience!!!! More

Always amazing service! I recently leased my second BMW from Hendrick BMW. It was a very good experience and DJ Johnson was a pleasure to work with. My last lease had som I recently leased my second BMW from Hendrick BMW. It was a very good experience and DJ Johnson was a pleasure to work with. My last lease had some service issues and Luca Reyner ALWAYS bent over backwards to help me. He is one of the main reasons that I leased another BMW. Every employee that I have come in contact with is extremely professional, friendly and helpful. Thank you, Angela Ohmer More

Solid Professional Organization I have bought 6 BMW's over the years from Hendrick on Independence and could not be happier with the sales and service interactions I have had. How o I have bought 6 BMW's over the years from Hendrick on Independence and could not be happier with the sales and service interactions I have had. How often does someone look forward to coming in for service but I actually look forward to a service appointment with Saad Mubarek. I have complele confidence in Saad and know that he will assure that everything done to the car will be perfect. They just don't come any better than Saad. More

Best customer service! Saad Mubarak, have been my service adviser for the past 9 years and all ways exceeded my expectations! Thank you Hendricks BMW, keep up the great work Saad Mubarak, have been my service adviser for the past 9 years and all ways exceeded my expectations! Thank you Hendricks BMW, keep up the great work. More

Ryan hinkel best service technician I want to personally thank Ryan hinkel for servicing my car for the last 8 years. His knowledge and experience is so gratifying to know the level of h I want to personally thank Ryan hinkel for servicing my car for the last 8 years. His knowledge and experience is so gratifying to know the level of his hard work. Everything he had done made it worthwhile paying the extra bit for a well services Bmw that I owned. He is a true asset to your company and should get a raise for his leadership. Kevin G More

Exemplary Level of Service After reading ppynflt review, I am surprised that we are talking about the same people and dealership. This wasn't our first time buying a BMW so I a After reading ppynflt review, I am surprised that we are talking about the same people and dealership. This wasn't our first time buying a BMW so I am accustom to the level of service that you receive when buying a BMW. During this car buying transaction, I worked Travis Flowers in buying our i3 BMW. I am pretty technically savvy and already own one electric vehicle (Volt) so I knew a pretty good bit about the i3 & electric cars in general. Knowing this even though Travis might not have known the very very detailed questions I asked, he made sure to work tirelessly to make sure all my questions were answered and even arranged for us to drive the car for 3 days to ensure that it would work with my wife's daily commute. Through out our buying process (extended test drive & buying a car), Travis made sure that we were taken care of and even gave us his cell phone number to make sure that we could get in contact with him. Travis was the ultimate professional and truly a great service adviser that I would recommend to my closest friends and family. I"m hoping I get the chance to work with Travis again in the futre when we trade in my EV for another i3. More

Sold Me BMW That Broke Down in Less than 24 hrs 2/3/2015 Update 1/30/15: Used Car bought from Hendricks Honda(BMW transferred from Hendricks BMW for purchase) 1/31/15: Car Breaks Down (less than 2/3/2015 Update 1/30/15: Used Car bought from Hendricks Honda(BMW transferred from Hendricks BMW for purchase) 1/31/15: Car Breaks Down (less than 24 hrs later). Dealer says vehicle will be towed to another dealership Monday for repairs 2/2/15: Contacted selling dealership, dealership initially went to for repairs, and destination dealership and noone able to locate car until approximately 3pm (which means car still hasnt been diagnosed) 2/2/15: Contacted by Hendricks and assured everything would be resolved. 2/3/15: Contacted dealership early AM, still no diagnosis. 2/3/15: End of business day. No update or follow up calls from any of the three dealerships involved to provide a status on newly purchased car that broke down less than 24 hrs later (no sense of urgency). 2/4/15 Update 2/4/15: Contacted by GM of Hendrick Honda of Hickory (dealership that sold BMW). He was very apologetic but unable to provide status of car, because he has not been able to obtain an update from Hendricks BMW. Assured me that issue has been escalated. 2/4/15: Received a call from BMW service department saying it is a injector issue, but there is no ETA on repair. Diagnosis with no resolution is not a proper diagnosis??? Have not received any direct communication from BMW GM or Service department manager. BMW has had car 3 days and cannot provide an ETA for a repair? More