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Hendrick BMW

Charlotte, NC

4.8
595 Reviews

6950 E Independence Blvd

Charlotte, NC

28227

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Showing 595 reviews

February 06, 2019

Great and professional experience My husband and I had a great experience with Tasso and Dante! They treated us with respect and professionalism and I could not be happier with our dec More

by SStokes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tasso and Dante
Feb 12, 2019 -

Hendrick BMW responded

We're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help! Thank you for the review!

February 05, 2019

Hendricks luxury ? I expected much more from anything associated with Hendrick. I was very disappointed in the lack of accurate communication and the timely wait on my More

by Leo72383
Recommend Dealer
No
Employees Worked With
Randall
Feb 07, 2019 -

Hendrick BMW responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to address your concerns. Please reach out to our Manager directly at 704-535-0885 when you have a chance. Thank you, and we look forward to hearing from you.

February 04, 2019

Amazing Customer Service Ben Trask was amazing every step of the way with getting down to figuring out what was wrong with my vechile. Took my car in early that morning and ha More

by Tcannon38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Trask
Feb 07, 2019 -

Hendrick BMW responded

We're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 04, 2019

Everyone was very attentive and helpful. I opted to lease for the first time. An excellent option if you drive less than 10K miles per year and want to have the piece of mind of having everyt More

by Dave19
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Tyra, Cam Warren, Mike Weldon, Deborah, Melissa
Feb 07, 2019 -

Hendrick BMW responded

Hello Dave, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

February 04, 2019

2006 mini cooper service Very welcoming and friendly staff. Stormy was very helpful and Eric was on also helpful and informative about my situation with my mini. Thanks to all More

by White pepper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Feb 07, 2019 -

Hendrick BMW responded

We're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!

February 04, 2019

Bought a car online. Painless and efficient. Kyle was friendly and helpful. Took care of my online purchase and out-of-state delivery with a fair price a good service. Would buy here agin. More

by Opie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Harrison
Feb 07, 2019 -

Hendrick BMW responded

Thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

January 31, 2019

Purchase used car traded in car Did not clean the usd car that was purchased according to what I would have expected from a Hendricks dealer did not pay off trade had to call three t More

by Homemom1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sale and finance people never the same
Feb 05, 2019 -

Hendrick BMW responded

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

January 31, 2019

Great Service The primary reason I like this dealership is that I have an excellent service representative whom I trust. Sales can be pushy but at least great serv More

by MaryQ3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Saad Mubarak
Feb 05, 2019 -

Hendrick BMW responded

Thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 30, 2019

Quality Service I must say Thank You to the BMW Staff And service Manager for the excellence service that I received ..I had three different recalls on my BMW X5 and More

by BARNES BMW X5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steward made the appointment for the service recalls....and Justin the Service Manager that made a difficult situation right..thank you for the Quality Service..
Feb 05, 2019 -

Hendrick BMW responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick BMW. If you have any further questions, please don't hesitate to reach out!

January 30, 2019

Honest, Friendly Service Advisor John Paul (JP) has been helping us for years. He always explains everything patiently and does his best to save us unnecessary expense. Hopefully, Hen More

by Bjackson123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Paul
Feb 05, 2019 -

Hendrick BMW responded

We are so pleased you enjoyed your visit to Hendrick BMW, and we definitely recognize what a top notch teammate we have in JP! Thank you so much again for your feedback! We hope you have a great day!

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